I contacted GSM Outdoors' tech support regarding 60-days free service. I'm not eligible to receive 60-days free service because I signed up for a limited data plan. According to Tech Support, 60-days free service is provided only if you sign up for *unlimited* plan. If you sign up for any other plan, you don't get the 60-days free service. This is not stated in the item description. The first camera I bought didn't work at all. I won't even turn-on. I thought it was bad batteries. So, I tried three different sets of batteries. When, that didn't work, I returned it. They should do better QA. Then, I purchased another two cameras. They worked this time. The camera is good and configuration/setup is fairly straightforward.

Worked day 1 and has not sent photos to me since.

The trigger distance was alot shorter than I had hoped. I couldn't trigger a picture until i was around 30 ft away from the camera..... this won't work for what i need.

I purchased this camera last year when I got it home the battery's that came with it were dead after putting new batt in I mounted it and it kept dying then I let my subscription expire because I only use it during deer season tried to re new my subscription and can't do anything with the app or the online store right now the camera is in operable very disappointed with this product I will not buy any stealth products again oh and customer service is horrible

I have mixed feelings about this camera. Pros: It works as advertised (except as noted below). Clear day and night photos. A wide range of setting adjustments (image size, photo frequency/delay, sensitivity, 24 hours or customized on/off hours, sharable, etc.). Battery drain is better than most trail cameras I've owned. Water-tight. Cons: Customer service is HORRIBLE. Long waits on the phone. Unanswered emails. I had a problem with the subscription for multiple cameras (60 free days not applied automatically). I called and was sent 60 days codes (after sending a copy of my receipt and a screen shot showing the free 60 days). Codes did not work. Follow-up emails went unanswered for over a week. Another call (70 people ahead of me). I was finally given valid codes. Another annoyance: I sometimes get a "corrupted SD card" alert. Remove/re-insert usually works. A point of clarification: A paid data plan is NOT required to use these cameras as some reviewers suggest. The plan is required to upload the photos to the cloud for viewing remotely on your phone/computer. Without the plan, it still takes photos. You just have to retrieve the card from the camera and view the photos on a computer with an SD card reader. In other words, without a plan, it's just like standard cameras without the upload feature.

Camera is actually ok, but the cell service op system is terrible. I bought one camera to try before I bought more. It comes with a 7 day trial period on the photo uploads. You have to buy a plan before they will activate, no problem. Everything was working great till midnight of the 7th day of the free trial, then nothing. After 30 days of nothing, I call support and they say you have the unit in person. Call again with unit, really didn't accomplish anything. 5 days later still nothing. DON'T WASTE YOUR MONEY

Sonix Pro will not power on. It was working fine using the solar panel and aa batteries as a backup. The double a batteries were getting low, i replace with fresh batteries. Now, nothing will power on. There are no lights iluminated. I tried a another set of fresh double a batteries just in case the batteries were defective. Now it were not power on at all, with the batteries or with the solar panel. I do not see a reset button. The operator's manual or the manufacturer's website. do not offer a trouble shooting solution. I have contacted the manufacturer through their website and i'm awaiting a response.

Camera works at night but infrared does not! Customer service is non existent. Don't waste your money!

Bought 3 cameras. 2 function. + S *Very easy set up for first time user * Nice options for monthly service. I choose $5/600pics/month * Decent pictures and range. *Set daily test pic for 9pm, arrives around 9:15-930. Not bad. - s *Horrendous customer service *1 camera wouldn't link to service. Takes pics, but doesn't send to app. It's useless as a"cell" camera. Contacted CS and opened a claim. 1 week later, 2 emails, and another call I'm told claim was never opened by "Onyx". *Then, once claim is opened, I have to personally pay for S/H to get old one/new one replaced. . OUTCOME: I returned it to Sam's as is, no box, no questions. THANK GOODNESS FOR SAM'S. . Original 2 still working reliably.

Was really excited bout this. I didn't get it for game monitoring, I got it for seeing which neighbor's dog was coming up my driveway and to catch any vehicles coming and going down the driveway. Most of the time it was hard to make out the license plate numbers and pictures of actual animals were not that great either. After 3 months in operation it failed to sync any photos. Batteries were still fresh, so I like the fact that it doesn't consume a lo of power. They are going to replace and they provided the shipping label for returning it. Tech support is really good and the app is ok too. I could not do live views through the app with this camera, not sure if it is an available feature or not. If Live View is available, I somehow couldn't figure it out. Going put a Roku outdoor camera in place of this and when the replacement gets back, I will locate by a deer feeder.