Stopped working on the third day of use...very disappointed.

It keeps saying to add water when it’s full of water including the side tank

The best nugget ice you can get from home

Excellent pricing and availability

The machine quit working after 5 days

Great ice maker!

Great product

Love this ice machine

The worst by ice machine ever this is our second one on warranty and they will give you the runaround to not replace it. I did all their troubleshooting that they recommended running vinegar through it and it's still not working, but it's still my fault.

Died after 24 hours - "Add Water" error with full reservoir I was excited about this ice maker, but my unit stopped working after only about 24 hours of use. It started throwing a "low water" / "add water" error even though the reservoir was completely full. I went through every troubleshooting step I could find: drained and refilled the tank, ran it in cleaning mode, removed the side tank and filled the internal reservoir directly, and checked the float switch for obstructions. Nothing worked - the unit consistently reported low water regardless of the actual water level. For a brand-new machine, this points to a defective float switch or water level sensor right out of the box, not anything on my end. Disappointing for an expensive appliance to fail within a day of setup. If you're considering this ice maker, be aware that quality control issues can happen even on units that arrive working initially. I'd recommend testing yours thoroughly in the first 24-48 hours. Now to dry it out, pack it up, and take it back.