Customer reviews for GE Profile Opal Nugget Ice Maker + Side Tank forMember photos
+14 images
Verified Purchase
GE opal icemaker
Load squeal never lasted two days before we took it back. Called GE they acknowledged that has been a problem with them.
The Opal will sometimes make loud sounds if the internal mechanisms have become frozen up. The defrost cycle is automatic and can take 10 to 45 minutes. We always recommend ensuring that the unit has at least 4" of clearance in the rear and on both sides, and that the side tank is not blocking the side vent of the unit. We understand that you have already returned the product and we’re happy that the retailer was able to assist you. If you ever need assistance with any GE Appliances product in the future; we’re always here to help.
Stopped working after 2 months
The product was great for the first two months and then stopped working. Couldn't get GE to fix it or send another one out. Very disappointed in the service.
A member of our team will be reaching out to you via email for more information. Please respond back at your earliest convenience. In the meantime, We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles. Usingvinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit.
Third time return
This is the third time I have returned this item and none of them have ever stopped making a horrible loud noise. I've tried unplugging, cleaning and all of the above but nothing seems to work. Waste of time and money I thought I was going to have an excellent product thinking GE was a very good brand but this time I'm very disappointed!
We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Additionally, it is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit. We understand that you have already returned the product and we’re happy that the retailer was able to assist you. We always recommend reaching out to us directly for product assistance so that we can work with you toward a resolution before a return is necessary; we’re always here to help.
Do not recommend
We have had this machine for a year and it is more of a hassle than it is worth. The ice is great, but the frequency of the loud screeching and incessant cleaning routine is too much. The sounds from and work required for this machine do not meet the price point.
We'd like to address the issue you're having with sound, and provide information regarding maintenance. We suggest only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles; you can view the manual on our GE Appliances website by looking up the model number, going to the product's page, and viewing the 'Owner Support' section. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. Please ensure that there’s at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow. If you continue to have an issue, please disconnect the Opal from power for 3 to 4 hours before reconnecting, to reset it. If you're still having an issue with sound afterward, please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.
Don't bother getting this
A total piece of crap! This is my second attempt at getting the Profile 2.0, and both of the units are worthless. The grinding, squeaking, moaning noise that comes out of this little machine can actually be heard from outside my house with the windows and doors closed. It is unbearable and just screams that it's a poorly engineered product. GE, you should be ashamed of yourself. What a piece of crap you are building.
We'd like to help you improve your experience with your Opal. We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles. Using vinegar in the descaling cycle can help break up the minerals as well. There should also be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit.
Since i bought this ice maker back in November 2025, i have never turned it off and it has been making ice 3-4 times a day everyday since i plugged it in. I hope it never dies on me but if it ever does I'll know how hard it worked for me and I'll definitely buy another one
Don't waste your money
The worst by ice machine ever this is our second one on warranty and they will give you the runaround to not replace it. I did all their troubleshooting that they recommended running vinegar through it and it's still not working, but it's still my fault.
We'd like to assist with the issue you're having with your Opal not working. After reviewing our system, we see you have an active case and one of our team members recently emailed regarding next steps. We've updated your case with the information you've provided here, and we're confident our team member will be able to help reach a resolution.
If you’re on the fence, just buy it !!
We were so indecisive about ordering this. We’ve had other countertop ice makers that were “meh”. This one is amazing. It is a little work horse. After the initial cleaning/setup it’s been effortless. Just add some water to the side tank every few days. We are using reverse osmosis from our house. The ice is perfectly clear and doesn’t melt and form an iceberg in the holding bin. It makes all we can possibly need. It’s quiet. This model does not have a separate cleaning cycle button. It just has the one button for cleaning purposes. It’s explained well in the directions. It comes with a filter you can install in the water reservoir, if needed for your water. We’re so happy we made this purchase. We did buy the extended warranty….which we never do. Ice makers are notorious for mechanical issues. We decided for the small up front cost, it might be worth it. We’re hoping to not find out if it was a good idea.
Worst experience and not worth the money
We bought our first ice machine and it worked for half a day. It started making horrible noises so we unplugged it. The next day we plugged it back in and it worked great for another few hours. It started making horrible noises again so we returned it. We decided to get the same machine, giving it the benefit of the doubt. Horrible noises again played the same game finally took it back and will never buy another one again!
We understand that you have already returned the product and we’re happy that the retailer was able to assist you. We always recommend reaching out to us directly for product assistance so that we can work with you toward a resolution before a return is necessary; we’re always here to help.
Horrible noise
I have been seeing all of the reviews about this ice makers. They are true. This machine makes an unbearable squealing noise and I can't get it to stop whatever I do. Unplug, dethaw, descale. Extremely disappointed that GE would continue to sell this producer with the same problems that a lot of customers are having. Now, what are our options to something comparable?
We are happy to provide guidance with the sounds of this Opal icemaker. When the Opal is in need of defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes. We have also provided some normal operating sounds for this unit in the article "Opal Ice Maker - Normal Sounds" on our GE Appliances website under the Support tab.