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Customer reviews for Lifetime 54" Polycarbonate Adjustable Portable Basketball Hoop for
Lifetime 54" Polycarbonate Adjustable Portable Basketball Hoop
4.4 out of 5 stars
stars
290 ratings229 reviews
  1. 5 stars71% (206)
  2. 4 stars14% (40)
  3. 3 stars5% (14)
  4. 2 stars3% (10)
  5. 1 star7% (20)

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Showing 131-140 of 229 reviews
Apr 13, 2020
Reviewer name: NE Surfer
5 out of 5 stars
5 out of 5 stars review

Great Hoop!

Very solid construction. Backboard is nice and big. Height adjustment works easily and smoothly. As to the comments about instructions, I disagree about them being "horrible". The instructions were actually quite clear and easy to follow. You need to pay attention to the pictures and diagrams (notice where screw holes are positioned prior to putting pieces together, etc.) and read all of the instructions in each step. If you do that, then you shouldn't have any issues. Just a few times where you need someone else to hold / help put big pieces together.

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
Feb 11, 2016
Reviewer name: MrGilmore
3 out of 5 stars
3 out of 5 stars review

Great Hoops... for indoors

I work at a school. We purchased 4 of these hoops. We have 2 inside and 2 outside. They all get LOTS of use. The ones inside have held up wonderfully. Unfortunately, filling the bases with water did not provide enough support to keep the hoops on the ground with the heavy winds we get in the Colorado foothills. The wind has blown them over several times destroying the rims. We are getting new rims and filling the bases with sand. Hopefully, that will help.

Review from lifetime.com
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May 13, 2022
Reviewer name: Chad77
1 out of 5 stars
1 out of 5 stars review

Awful Product

This Lifetime basketball hoop is just awful. About one hour into the assembly of the first hoop I bought, a part broke. I returned the entire hoop to the store and picked up a second hoop. Two hours into the assembly of that hoop, I found that a part was missing. Headed back to the store for the third time in three days to see if I can open a box and get the one part I’m missing. Please consider another brand when looking for a basketball hoop.

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
reply from Reviews

We're sorry you haven't had a good experience with your new basketball system. We do have replacement parts available available to be ordered through our Customer Service Department. Give them a call next time. They can be reached at 800-225-3865 opt. 1 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

May 23, 2020
Reviewer name: Peter
3 out of 5 stars
3 out of 5 stars review

Good product. The installment needs a lot of works....

Finally, I have received my required parts on May 20. It took a month to arrive. Don’t know why? I have been patiently waiting since April 18. The last call (3rd call) I have made was on May 14 to check where the parts are. Each time, I have to wait for 40 minutes to an hour to have someone answer the phone. Although, the customer service person is polite and courteous. Just like other customer’s review, the instruction is not clear and complete. So is the APP. It doesn’t show you all the step pictures (APP) from scratch to the end. Lifetime should treat your each customer is first time buyer (installer) and doesn’t know anything about this product. Lastly, I have problem to tighten the ADS screw. Because of several time of screw and unscrew, it makes the hole slightly enlarge. Can you send me 2 screw which are slightly large size than ADS? Thank you for your service.

Review from lifetime.com
Helpful?6ZMIM5E56WQT13903915404
reply from reviews

I'm sorry you're having trouble. Give our customer service team a call and we can trouble shoot the issue with you and see if we can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

Apr 19, 2017
Reviewer name: Jimbo123456
5 out of 5 stars
5 out of 5 stars review

Support from Lifetime is Fantastic

The product is great but the support from Lifetime is absolutely fantastic. I lost some parts, they sent replacements without cost. I needed a new in-ground system adaption - they knew exactly what I needed and I was able to buy it quickly. Thanks!

Review from lifetime.com
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Feb 26, 2023
Reviewer name: YadavMan2009
5 out of 5 stars
5 out of 5 stars review

Awesome Hoop - Must Buy

I love this product! I've had it for almost 10 years and my children have grown up playing on this hoop all day everyday and every chance they get. It's been very helpful being able to change the height of the hoop so easily and really enjoy having dunk contests with kids in the neighborhood. I got this hoop when my kids were 4 and 0. Now one is turning 14 in a couple of days and my 9 year old also loves this hoop so much. We might get one for our patio

Review from lifetime.com
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May 14, 2018
Reviewer name: Melissa
5 out of 5 stars
5 out of 5 stars review

Sturdy Hoop

[This review was collected as part of a promotion.] We got this for our kids for Christmas. They have loved it. They are outside almost everyday. We filled the base with water. I have been a little nervous during some big wind storms that it would fall over and break but it hasn't even moved. I have been impressed with how sturdy it is. I also like that it is easy to move the hoop up and down. I would highly recommend this product.

Review from lifetime.com
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Nov 10, 2016
Reviewer name: Jenney
4 out of 5 stars
4 out of 5 stars review

Water doesn't work

I bought this for my son and his friends who use it all the rime. They only issue we've experienced is that water doesn't work. They boys seem to be able to knock it down so I filled the base with sand and it works wonderfully. I would recommend this product to any family but would suggest the use of sand instead of water.

Review from lifetime.com
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Apr 14, 2023
Reviewer name: Drew
5 out of 5 stars
5 out of 5 stars review

Fill the base all the way

purchased in 2016, 7 years ago. Durable base. Overall good product. READ THE INSTRUCTIONS!!! Unfortunately a very strong wind blew it over a few times when at 10 foot height. Make sure to add all the sand you can until the base is full. Now I have to purchase a new rim because its shaped like an egg, sort of like playing at the state fair, cant make a shot lol

Review from lifetime.com
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May 1, 2020
Reviewer name: jamwell23
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

great hoop

Great hoop so far and not that difficult to put together

Review from lifetime.com
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