After spending hours assembling this system and running to the hardware store since the package had missing hardware not the height adjustment will not adjust. Took it apart and reassembled but still no avail. Called multiple times on the phone but no one picks up, is this good Customer service?

Everything about this unit is great except for the one moving part it has, the height adjustment mechanism. The height adjustment failed after just 3 weeks of use. While assembling it, (admittedly I'm an engineer) I noticed the plate that is supposed to hold the hoop in place was not sufficient and would likely fail because it was 1/2" smaller than it should be for it to really work well and the spring that is used to move the plate back and forth inside the handle was really week. Unfortunately, I was right!! Now the hoop cannot be locked in place at any height, it just goes all the way down with gravity. Totally disappointing after spending the many hours to put it together.

purchased in 2016, 7 years ago. Durable base. Overall good product. READ THE INSTRUCTIONS!!! Unfortunately a very strong wind blew it over a few times when at 10 foot height. Make sure to add all the sand you can until the base is full. Now I have to purchase a new rim because its shaped like an egg, sort of like playing at the state fair, cant make a shot lol

This Lifetime basketball hoop is just awful. About one hour into the assembly of the first hoop I bought, a part broke. I returned the entire hoop to the store and picked up a second hoop. Two hours into the assembly of that hoop, I found that a part was missing. Headed back to the store for the third time in three days to see if I can open a box and get the one part I’m missing. Please consider another brand when looking for a basketball hoop.

Just put it up and played a game on it. First impressions are this is an amazingly good buy. A solid, obviously well built and seemly durable piece of equipment. Assembly is lengthy but instructions are very well done & walk step by step. Bags of parts are labeled for each section of the assembly process. Go slow. Pay very close attention Hard parts: 1) Getting axle thru base. After a couple of tries where it was not even close, I sliced the holes another 1/4" larger. That did it. Tip: If assembling alone, use a clamp with a jig as your second pair of hand push the axle into the second hole while banging it in. 2) If on grass do NOT fill base until its positioned. Wow this was a mistake! The wheels roll great on hard surface but sink into the ground and then there is no moving it. It was hard to get it up on plywood and walking it in plank by plank took a long time The 'base gel' sold elsewhere seems to work really well. I did not want to use sand. The base is extremely heavy and the goal is held solidly Can you assemble alone? Yes. But its not easy. Now that its up? Its fantastic. Solid. No more shake or wobble that you get at a public park's goal. The hoop is sturdy. The backboard is large and you can tell it has a steel frame. Very pleased and impressed with this purchase.

[This review was collected as part of a promotion.] I bought the Action Grip Portable Basketball System. During the assembly we needed a replacement bolt. I called the company (800 # listed on the front of the assembly instructions - genius!). It was easy to get through to a live person and they were happy to send a replacement part free of charge and it came in a few days (sooner than they told me it would). Also once we put it up we found a few untied knots in the net that we couldn't retie. I called CS again and same story - happy tos send a replacement net at no charge. Lastly the product was reasonably priced and very good quality.

This seems like a good quality, sturdy basketball hoop. Assembly is quite challenging & definitely requires 2 adults. Additional tools required, as shown in instructions. Instructions could be a little better & more photos would be helpful. I would recommend a good power drill, as a cheaper cordless one did not do the job for some of the screws going into metal. I used a base gel (purchased online), to fill the base (it's a powder that you add water to). Putting the axel thru the base & pole was tough (putting axel thru the holes was tough as holes were not lined up) but after you get the axel thru 1 hole & through pole, if you move/tilt the pole a little, should shift the axel to get through the 2nd hole).

Purchased in Feb 1027 and our son loves it!! Was a little challenging putting together, but instructions were detailed enough for 2 people to easily put it together. In Oct 2017 the base developed a small leak which was a manufacturing defect. Customer Service reviewed the pictures sent and then sent a replacement without delay. What great customer service!! I wish more companies were this attentive to a customers needs..

Finally, I have received my required parts on May 20. It took a month to arrive. Don’t know why? I have been patiently waiting since April 18. The last call (3rd call) I have made was on May 14 to check where the parts are. Each time, I have to wait for 40 minutes to an hour to have someone answer the phone. Although, the customer service person is polite and courteous. Just like other customer’s review, the instruction is not clear and complete. So is the APP. It doesn’t show you all the step pictures (APP) from scratch to the end. Lifetime should treat your each customer is first time buyer (installer) and doesn’t know anything about this product. Lastly, I have problem to tighten the ADS screw. Because of several time of screw and unscrew, it makes the hole slightly enlarge. Can you send me 2 screw which are slightly large size than ADS? Thank you for your service.

We had two minor parts problems and they were resolved quickly and efficiently.