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Customer reviews for Backyard Discovery Malibu Cedar Swing Set for
Backyard Discovery Malibu Cedar Swing Set
4.3 out of 5 stars
stars275 ratings233 reviews
  1. 5 stars64% (176)
  2. 4 stars19% (52)
  3. 3 stars4% (12)
  4. 2 stars4% (10)
  5. 1 star9% (25)

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Showing 11-20 of 233 reviews
Oct 12, 2016
ammbla
5 out of 5 stars review

Verified Purchase

Perfect Size

We thought this was maybe going to be too big but it is a great size. We had professionally installed and they did it in 6 hours. Very sturdy and the kids love it.

Helpful?1M0VIXO25RB013903465827
Aug 26, 2019
got milk
1 out of 5 stars review

Verified Purchase

Very poor quality.

We purchased this for our grandchildren and what a mistake that was. Wood was dry and cracking right out of the box. Hardware was a complete mess. Missing parts and many leftover parts as well. Over priced for what received.

Helpful?1M0VIXO25RB013903465827
reply from BYDSales

Thank you for your feedback! Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. We would encourage you to reach out to our wonderful customer service group at 1-800-856-4445 to resolve your issues or for any additional assistance.

Jun 6, 2018
Tweets
2 out of 5 stars review

Verified Purchase

Poor condition of wood

Multiple boards were delivered with cracks. During assembly multiple additional cracks occurred even though we asssmbled with care.

Helpful?1M0VIXO25RB013903465827
reply from BYDSales

Tweets, We realize that our products come a long way from home as they are manufactured in China so we offer a warranty that will replace any or all parts that are cracked or broken at no charge for 30 days and then wood parts prorated over the next five year. Plastic and metal parts have a one full year warranty. Our sets are ASTM safety tested so when assembled to manufacture specs your family will get years of enjoyment. We do require the customer to put on a good sealant that protects the wood form peeling and cracking due to weather elements and it is a key part of the warranty. Should you need help with choosing a sealant we recommend you check with your local hardware store. We do not seal our products because what sealant that works in Arizona would not work in South Dakota.

Jan 1, 2020
Cheryl
5 out of 5 stars review

Verified Purchase

Well constructed

Took us several weekends to build. You have to be very careful placing the boards correctly. We had to remove a few pieces and reposition for that very reason, but the finished product is amazing and my 3 year old granddaughter loves it. Very pleased with this purchase.

Helpful?1M0VIXO25RB013903465827
reply from BYDSales

Thank you for your 5-star review.

Jul 13, 2021
Chastity
4 out of 5 stars review

Verified Purchase

Our kids love it

Some of the bolts used really should have been longer, so we went out and bought our own for peace of mind. The ones provided barely caught the T-nuts, and some didn’t catch at all. That was an unfortunate extra expense, but we were happy with the wood quality and the overall finished product. The set took us 4 entire days to put together (2 capable adults, 1 with a background in carpentry) and we worked very efficiently. We also had to trim some of the floor boards to make them all fit. However, the instructions were clear and easy to follow.

Helpful?1M0VIXO25RB013903465827
reply from BYDSales

Thank you for taking the time to review our product!

Sep 27, 2018
MrsP
5 out of 5 stars review

Verified Purchase

Great for multiple kids

We purchased this at the beginning of sept ‘18, and the delivery was very quick! We opted to not have the install and my husband was planning on putting it together. If you choose to do as we did, please make sure you have time or a partner, but preferably both! It took my husband about a week to put together, as it was an after work project. But it was nice that my husband could put the pieces together separately, so the kids were able to play on the parts already finished. Now that it is all complete, my kids LOVE it! I have 4 boys, ages 12, 8, 5, and almost a year. We did purchase an infant swing separately, and it works perfectly with the play set.

Helpful?1M0VIXO25RB013903465827
reply from BYDSales

Thank you for the 5-star review, we are happy to hear that you are enjoying your set

May 21, 2019
Phelps
5 out of 5 stars review

Verified Purchase

Very pleased with it !

Great product. Easy to put together . Takes about two and a half days with two people. Seems to be great quality and sturdy. Looks fantastic ! Only complaint- the packaging was a mess . You MUST take out all items , organize by piece , then take inventory or you will make yourself miserable. Hunting down pieces. This process takes 2 hours alone but is welllllll worth it!

Helpful?1M0VIXO25RB013903465827
reply from BYDSales

Thank you for your 5 star review!

Jul 10, 2021
Calvin
4 out of 5 stars review

Verified Purchase

Not a bad purchase

Overall not a bad product. The assembly is pretty time consuming but not bad. The directions could be written a little more clear.There are some parts in the directions that I had to repeat due to directions not clear. A couple of the boards came split but still usable.

Helpful?1M0VIXO25RB013903465827
reply from BYDSales

Thank you for the review

Aug 12, 2019
Papabear
1 out of 5 stars review

Verified Purchase

I am not happy. Wrong playground and no help from customerNOservice

Helpful?1M0VIXO25RB013903465827
reply from BYDSales

Papabear, We are sorry to hear you are not happy. Thank you for your feedback! Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. We are not sure how you received the wrong playground. We would encourage you to reach out to our wonderful customer service group at 1-800-856-4445 to resolve your issues or for any additional assistance.

May 3, 2021
Maribeth
5 out of 5 stars review

Verified Purchase

Love it!

Great playset! When they say 20hrs to install, it is not a lie. The BILT app is definitely the way to go. DO NOT follow the instruction book. It will only cost you time, as we learned that the hard way.

Helpful?1M0VIXO25RB013903465827
reply from BYDSales

Thank you for your 5-star review.