Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

Member photos

  • +115 images
Sort by |
Showing 141-150 of 194 reviews
Feb 8, 2026
MICHELLE
2 out of 5 stars review

Buyer beware - this mattress is not firm.

If you are looking for a true firm mattress this is not the mattress for you. We’re purchased other memory foam mattresses from Sam’s and have always been very pleased. When it was time for a new mattress I was skeptical of the hybrid mattress but decided to give it a try since one of the options was “firm”. After letting the mattress expand to its full size I was initially pleased with the overall thickness of the mattress. Then I slept on it. I have always had a firm mattress. I would rate this version of this mattress as soft. I verified that my receipt and the box I received all stated that I ordered and received a firm mattress. Unfortunately this will likely wind up being a complete waste of my money and will likely end up in a landfill sooner than expected.

Helpful?56MNVX2X80RL13903307758
Feb 25, 2025
DarGlor
1 out of 5 stars review

 Misleading Advertising, Poor Quality

We purchased this mattress in Decembrr 1st, specifically because Sam’s Club stated it would arrive before we left for a month-long vacation. That turned out to be completely false. When we realized the delivery would be late, we attempted to stop it, but Sam’s Club’s customer service was an absolute nightmare—outsourced to a call center where communication was difficult, and in the end, they were completely useless. No surprise there—Sam’s Club’s delivery service is notoriously bad. Major Sizing & Build Quality Issues When we finally set up the mattress in January, we immediately noticed serious problems. It’s not even a true king size—it’s 3 inches too short and 1.5 inches too narrow. On top of that, the coil springs were sticking out on the ends and sides, making it uncomfortable and even painful to get in and out of bed. It feels like they forgot to add the edge band, making this mattress look and feel cheap and poorly constructed. False Advertising – NOT a Tempur-Pedic Alternative Sam’s Club advertises this mattress as comparable to the Tempur-Pedic Adapt Hybrid ($3,200 retail price)—but that’s completely misleading. My wife and I went to test the real Tempur-Pedic in-store, and there is absolutely no comparison. The Sam’s Club mattress lacks the comfort, support, and durability of a high-quality mattress. It’s just a cheap knockoff designed to trick buyers into thinking they’re getting a premium product. Deceptive Business Claims Even worse, Sam’s Club’s ad claims this company has been in business for 140 years—but in reality, they’ve only been making mattresses for a few years. This is just another marketing gimmick meant to mislead consumers. Final Verdict: A Complete Waste of Money This mattress is low-quality, falsely advertised, and sold at a price that tricks people into thinking it’s high-end. Between the delivery issues, false claims, and poor construction, this has been a frustrating experience from start to finish. If you’re considering buying this mattress from Sam’s Club—DON’T. Save yourself the hassle and look elsewhere.

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Thank you for bringing this to our attention, and I’m truly sorry to hear about the issues you&#39;ve experienced with your mattress. That’s definitely not the quality we aim to provide, and I understand how frustrating and disappointing this must be.<br /><br />The discrepancies in size and the exposed coil springs you described are serious concerns, and we’d like to make this right. Could you please provide your order number and any photos of the mattress showing the sizing or spring issues? This will help us investigate the matter further and offer you the best possible resolution—whether that’s a replacement, or refund.<br /><br />Again, I sincerely apologize for the inconvenience. We’re committed to ensuring your satisfaction and look forward to resolving this promptly. Please go to the Customer Service at the Club where this was purchased so the team can help you!

May 27, 2025
Becker
5 out of 5 stars review

LOVE Our New Mattresses!

We bought two twins a couple weeks ago (firm for husband and medium for me) for our king size platform. I really couldn't be happier, and my husband likes his, too. We both slept better immediately. Less tossing and turning from him, and I wake up in the same position I fall asleep in, with no extra stiffness/soreness. My only complaint is that when we measured (twice!), the twin x 2 was the correct size according to the chart, but now that they are here, unwrapped, and inflated, maybe the twin XLs would have fit a little better length-wise? Not a big deal for us, though...the foot of the bed is covered in sheets/blankets anyway, so it's not worth time or effort to exchange over a couple inches...but this is just a heads up for others who have different taste in firmness levels and want to try doing the same. Wait for the occasional $50 off and splurge. I think these mattresses are definitely worth it!

Helpful?56MNVX2X80RL13903307758
reply from Member's Mark Team

Thank you so much for sharing your experience, Becker! We're thrilled that both you and your husband are sleeping better and enjoying your customized firmness levels—that's exactly what we hope for with our mattresses. It's great to know the firm and medium combo is working so well for you both. We also really appreciate your note about sizing. While two standard twins do match the width of a king, you're right that Twin XLs are typically a better fit lengthwise for most king platforms. Your feedback is super helpful for others considering the same setup.

Aug 20, 2024
Sams customers
3 out of 5 stars review

Returning. Suffered lower back pain by 2nd night

When we set it up it felt like we were laying on something hard, so I unzipped the cover only to find that they had put the mattress in upside down, and we were laying on the coils. I hope that's not what they do for all mattresses. We flipped it over, and rezipped it, and initially it felt comfortable, but by 2nd & 3rd day my lower back was killing me. We will be returning this. I would not recommend to anyone that could suffer back pain.

Helpful?56MNVX2X80RL13903307758
Nov 21, 2025
Ribpsain
2 out of 5 stars review

Liked the price slept great for 2 days. The the pain started gradually getting worse 6 weeks in rib pain lower back pain so bad 2 trips to doctor for exrays chiropractor many times. Could be I'm older or wrong firmness or just not for me. Its weird seems soft and hard make it make sense. None the less its going back never hurt this bad on cheap spring matresses maybe my body is like dude you waited to long ive slept on some pretty rough stuff but never had rib pain like this my god never anther hybrid ugh.

Helpful?56MNVX2X80RL13903307758
reply from Member's Mark Team

Thank you for sharing your experience with us. We’re glad the mattress felt comfortable at first, but we’re truly sorry to hear that it led to discomfort and pain over time. We understand how frustrating it must be to expect restful sleep and instead deal with rib and back pain. Mattress comfort can vary greatly depending on body type, sleep position, and firmness preference, and it sounds like this hybrid model wasn’t the right fit for your needs. Please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.

Dec 31, 2024
1fastmax
5 out of 5 stars review

Very Comfortable- Twin XL Firm

I purchased the Firm mattress and have had it about a month, and it has really made a difference in my sleep and helped greatly with my lower back pain. I would call it more of a medium firm, the memory foam top really adds to the comfort but there is a firm layer under that which adds great support. Sleeping on this mattress along with an adjustable base and I do not want to get out of the bed in the morning.

Helpful?56MNVX2X80RL13903307758
May 8, 2025
Kathi
5 out of 5 stars review

Verified Purchase

Dream of a mattress

So glad I found this on the app! Super comfy and at a great price!

Helpful?56MNVX2X80RL13903307758
Jan 29, 2025
WG
5 out of 5 stars review

Verified Purchase

Boxed Mattress

feels like a regular mattress- will not dissappoint

Helpful?56MNVX2X80RL13903307758
Sep 23, 2024
Michael T Smith
5 out of 5 stars review

Verified Purchase

Member's Mark Hotel Premier Hybrid Mattress

Comfortable, great value!

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Hi Michael -<br /><br />We are pleased to hear that you are happy with your purchase! Thank you for your review :)

Mar 11, 2025
GSW
5 out of 5 stars review

Verified Purchase

Comfortable

Surprisingly comfortable. Bought for a quest room

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Thank you for your review! We&#39;re so glad to hear that the mattress turned out to be surprisingly comfortable—especially for your guest room. We hope your guests enjoy a great night’s sleep whenever they visit!<br /><br />If you ever need help choosing another mattress or have any questions, we’re always here to help.