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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 1-10 of 199 reviews
Apr 22, 2026
Reviewer name: Amazing Popcorn Mix
5 out of 5 stars
5 out of 5 stars review

Best Mattress Ever - replaced my Tempur-Pedic!!

I want to tell you about the Sam’s Club Members Mark 14-inch Queen Hybrid Mattress from their Hotel Premier Collection - I have to say I’m really impressed! I replaced my expensive Tempur-Pedic with this one, and I actually like it better. It’s noticeably thicker than my old Tempur-Pedic, so it fills the entire bed frame all the way to the bottom of my headboard. My pillows no longer fall through the gap like they used to — such a simple but huge improvement. The zip-off cover is thick, quilted, and zips all the way around, making it easy to wash. It also has two sturdy handles on each side so moving or flipping the mattress is really easy. Overall, this mattress feels luxurious and delivers great support and comfort. I’m genuinely surprised how much better it is than my old high-end mattress. I would very highly recommend this mattress! 5 BIG STARS*****

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Apr 29, 2026
Reviewer name: TI
5 out of 5 stars
5 out of 5 stars review

Great Support and Comfort, but Strong Initial Odor

I’ve been sleeping on the Member’s Mark Hotel Premier 14” Hybrid Mattress (medium firmness), and the difference has been incredible. Before switching to this mattress, I was using an old spring mattress and waking up every morning with severe back pain—it was even difficult just to get out of bed. After the very first night on this one, I woke up completely pain-free. I’ve now been sleeping on it for several nights, and that relief has continued. I’m consistently waking up without any discomfort and can get out of bed easily again. The medium firmness is exactly what I was looking for—not too soft and not too firm. My previous mattress was a pillow top, and this feels much more supportive while still being comfortable. The only downside is the smell when you first open it. There’s a strong, unpleasant odor at first. It does fade over time, but even after a week, there’s still a slight smell lingering. Also, be aware that the mattress is quite heavy. I have a king size, and getting it up the stairs was a challenge—it’s definitely a two-person job. Overall, if you’re dealing with back pain and need a supportive yet comfortable mattress, this one has been a great fit for me.

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Apr 23, 2026
Reviewer name: The perfect birthday gift
5 out of 5 stars
5 out of 5 stars review

We upgraded our bed! Best decision EVER!

This Member's Mark mattress from Sam's Club was a great find! I am so obsessed! It has a premium feel at a pocket friendly cost. It comes as a bed in a box for easy transport without the delivery fees. Just look at the breathable surface Texture and edge support. After one night of sleep, I could tell the difference in the pressure relief! My husband and I recommend 10/10 for anyone wanting a spacious, supportive night's rest without breaking the bank!

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Apr 17, 2026
Reviewer name: Love2shop
5 out of 5 stars
5 out of 5 stars review

Cool, Comfortable and Great Value !

I am extremely happy with this Member’s Mark Hotel Premier Collection mattress. From the very first night, I noticed a big difference in comfort and support. The hybrid design really gives you the best of both worlds—the memory foam layers feel soft and contour nicely, while the pocket coils provide excellent support and keep everything feeling stable. One of my favorite features is how cool it sleeps. The cooling cover and gel memory foam really seem to work—I don’t wake up overheated like I have with other mattresses. It’s a great balance of softness and firmness (I’d say true medium), which works well whether you sleep on your back or side. Setup was simple, and the quality feels impressive for the price. It honestly has that “hotel bed” feel right at home. If you’re looking for a comfortable, supportive, and cooling mattress without spending a fortune, this is a fantastic choice. Highly recommend!

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Apr 19, 2026
Reviewer name: DeeLoves2Shop
5 out of 5 stars
5 out of 5 stars review

Feel like a Lux Hotel Mattress

This mattress is absolute luxury! "Hotel Premier" really lives up to its name. The mattress is firm yet the gel memory molds to your body and has just enough movement. The cooling cover is makes getting in bed feel so great. Its arrives in a box and setups quickly.

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Apr 18, 2026
Reviewer name: Tamara
5 out of 5 stars
5 out of 5 stars review

Just Right

Take the time to allow your mattress to expand to its original size. Once you allow this you will have an amazing mattress. I love soft and my husband loves firm, this mattress falls just right for us both. This is a hybrid so you get an amazing level of comfort with the memory foam. It also works on the sleep bed frames that adjust, great investment.

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Apr 21, 2026
Reviewer name: Lesaluv
5 out of 5 stars
5 out of 5 stars review

Great option and best of both worlds! Heavy lift!

Thos mattress is great! I chose the hybrid because I've been sleeping on a memory foam mattress for a few years and it's starting to wear out. This one has memory foam and springs ans can be used with several types of bed frames ( I have a platform bed). It's pretty thick so i believe any sleeping style could find a good spot. You don't necessarily need a boxspring like a regular mattress so that saves you some money. Also, be ready for a 2 person lift.. it weighs over 100lbs!!!

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Apr 15, 2026
Reviewer name: Ddasan
5 out of 5 stars
5 out of 5 stars review

Real msdium softness

It came in a box, which was convenient for us to bring it in house, but much hearvier than it looked. As soon as opened it un sealed it, it became like normal matress with good height. It was true medium softness. I like soft, but my husband prefer a medium hardness. However, we both had a good night sleep the second night. First night was a little strange from our old 16 year mattress. One thing I didn't care for was odor from the mattress. I have it for about 6 days, it still there. Hopefully it will go away.

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Apr 16, 2026
Reviewer name: DWD
5 out of 5 stars
5 out of 5 stars review

Deep Sleep

I already love memory foam mattresses. This was a step above what I have used in the past. I love the washable cover. Simply unzip and wash. I have some back issues and the way this fits to my back provides for a great sleep. I wake up relieved. I am a hot sleeper and the cooling technology really helped.

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Apr 15, 2026
Reviewer name: TexasDad
5 out of 5 stars
5 out of 5 stars review

Great matress for mid firmness

Hotel premier hybrid matress so far has worked well. It did have a smell that is normal and went away after a couple of days. I washed the top cover immediately and it helped with the smell. There is no wash instructions so I washed it as delicates. It did feel really fresh but after adding a matress cover and sheets, it still feels a little cool. But still cooler than regular matresses. Only real complaint is the fitted sheet comes off sometimes when laying or sitting close to a corner. Hopefully stays the same firmness after a year.

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