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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

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Showing 121-130 of 194 reviews
Jun 12, 2026
anonymous
5 out of 5 stars review

Awesome and incredible value

This mattress feels so comfortable night after night and is perfect for me and my husband. This is an incredible value for the price considering how much mattresses are today. We might even have to buy another for our beach house.

Helpful?56MNVX2X80RL13903307758
Nov 23, 2025
Sheryl
5 out of 5 stars review

Wonderful!!!!

This is our 3rd mattress in 4 months. Finally a winner! I am 130 lbs and no back or other issues. We first purchased the Nectar Premier mattress it was to soft. I had a backache from day 1 that never went away even during the day. Then we purchased a Serta perfect sleeper firm mattress. My back ache went away, but it was very hard. My shoulders hurt sleeping on my side. Absolutely no give at all in that mattress. Decided to take a chance and purchase this Sams Hotel Premier Hybrid medium mattress at Sam’s Club. It’s perfect! It is definitely comparable to a high-end mattress. Very comfortable and supportive without being to soft or firm. It does seem very cool to sleep on which was also important to us. My only negative which is minor to me is it should be 14 inches high but mine measures 13 inches. Hope it holds up for years.

Helpful?56MNVX2X80RL13903307758
Sep 16, 2024
Houston family 2024
5 out of 5 stars review

Comfortable and More Affordable

Choosing a mattress is a lot of work. We first decided what type of mattress we wanted. We tried out several options at furniture stores and Mattress Firm and realized that we wanted a Medium-Firm Hybrid with cooling layers on top. This Member's Mark mattress was the most affordable mattress that I could find that matched all of our requirements and it is a bonus that it is 14 inches. We bought the medium and we absolutely love it. It may be very similar to the Nectar Hybrid 14 inch. Great job Sam's Club! We hope that more Member's Mark products that are good quality like this one are available in the future. Thank you!

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Hi Houston family -<br /><br />We are pleased to hear that you are loving your new mattress! Thank you for your purchase :)

Mar 18, 2025
Wannabe Farm
5 out of 5 stars review

Firm was the right choice

This is my initial reaction; we chose the Queen Firm - I was worried about the firmness (specifically that the mattress would be way too soft). The rating scale of 1-10 seemed subjective (Medium was 5-6 & Firm was 7-8). Our old traditional mattress was called ‘Firm’ by Sealy and it felt like lying on a brick while sleeping even though there was a cushioned feel if you pushed down while standing next to the bed. My wife and I are in our 60’s and have developed shoulder pain recently from sleeping on that mattress. The Members Mark Hybrid ’Firm’ is perfect … stable but like a pillow-top topper that gives for comfort and support but gently firm below. In the box it was very heavy but unboxing was easy. The air rushed in quickly when vacuum seal was opened and it came into shape quick. Two of the corners aren’t perfect but it’s not a glaring defect - just a small folded and puckered spot. It’s going to be covered by sheets and blankets so it is a big non-issue. The cooling top is nice. I reasoned that we’ll spend 30% of our lives on this mattress so it will be worth the investment to be comfortable. If our sleep experience isn’t good then I’ll update my review but so far - I think this mattress and firmness choice will turn out to be perfect.

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Thank you so much for sharing your initial impressions of the Queen Firm Member’s Mark Hybrid mattress. We’re thrilled to hear that it’s meeting your expectations so far—especially after your concerns about firmness and your past experience with overly hard mattresses.<br /><br />It’s great to know that the balance of support and comfort is working well for both you and your wife, and that the mattress is helping to relieve the shoulder discomfort you previously experienced. We also appreciate your comments on the unboxing process and the cooling top—those details really help others understand what to expect.<br /><br />Regarding the slightly puckered corners, we’re glad to hear it’s not a major issue for you, but if it ever becomes a concern, please don’t hesitate to reach out. We’re always here to help.<br /><br />We hope the mattress continues to provide restful, rejuvenating sleep for years to come. And if you do have any updates down the line, we’d love to hear them!

Mar 1, 2025
Greg
3 out of 5 stars review

Very soft, in fact too soft

If you buy the Ultra Plush, expect a SUPER SOFT mattress. In fact it is so soft, it feels like it is actually hurting rather than helping since there is virtually no support. We like a plush mattress but this is nuts. When you lie on it, and we are not big people, from the side you can only see 80% of us. Medium firm is probably the best. The other issue is sheets staying on. The cover is incredibly slick and the sheets slip off with ease. You will need a zip-on mattress cover that has some friction to keep the sheets from slipping off the corners. All it takes is getting in the bed and a corner will come off. We have the right sized, deep pocket sheets (from Sams). If your weight is in the 100 to 120 pound range, you may not sink like a rock. An average adult (I weigh 190), I am in a hole. This one is going to being returned.

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Hi Greg, <br />Thank you for taking the time to share your experience with the Plush mattress. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the deep contouring feel of the Plush, we understand it may not be suitable for everyone—especially if you&#39;re looking for more support.<br /><br />Your detailed feedback about the lack of support, sheet slippage, and the sinking feeling is incredibly helpful, and we’ve shared it with our product team. We always aim to match the right mattress to the right sleeper, and it sounds like a Medium Firm option may indeed be a better fit for your preferences and body type.<br /><br />We&#39;re also sorry to hear about the trouble with your sheets staying in place. We’ve seen success with friction-based mattress protectors, just like you suggested, and we’ll consider including that tip in future materials.<br /><br />We appreciate you giving it a try, and we’re glad you’re making use of our return policy—it’s there for exactly this reason. If you’d like help selecting a model that better suits your needs, our team would be happy to assist.<br /><br />Warm regards

Feb 1, 2026
Philip
5 out of 5 stars review

I love this bed! I was weary about buying a bed in a bag but decided to give it a whirl. I will never look back about buying a mattress from a bed store. I am pleasantly surprised with how easy and efficient it was to put up. I was able to sleep on it the same night, but it continued to firm up for the next 3 days or so. I bought the firm for my room while my husband bought the medium for his room. I had back surgery about 2 years ago and my old mattress was 11 years old. This is my first time buying a firm bed. Now, the firmness will be a perceived feeling, but it is like a hotel mattress. It conforms to the body but doesn’t sink in. It is perfect for me and supports my back and hips perfectly. The medium also feels supportive but it conforms a bit more to the body and has a bit more give in the mattress. I have no aches or pains on either bed but the firm is more supportive for me and better on my joints. My husband prefers the medium but likes the firm, too. It really is just a matter of preference. Overall, medium is a perfect bed but the firm is more supportive for my condition. I’m very pleased with my purchase

Helpful?56MNVX2X80RL13903307758
May 25, 2025
GG
3 out of 5 stars review

Members Mark

Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.

Helpful?56MNVX2X80RL13903307758
reply from Member's Mark Team

Thanks for sharing your experience, GG, it sounds frustrating to deal with discomfort after initially liking your mattress. Since you're a side sleeper and have been experiencing hip and lower back pain after about six months, even though the mattress shows no visible sagging, it may be the firmness level that puts pressure on your hips. You can try a pillow between your legs for alignment, or you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support at (888) 301-0332 for more information.

May 27, 2025
Becker
5 out of 5 stars review

LOVE Our New Mattresses!

We bought two twins a couple weeks ago (firm for husband and medium for me) for our king size platform. I really couldn't be happier, and my husband likes his, too. We both slept better immediately. Less tossing and turning from him, and I wake up in the same position I fall asleep in, with no extra stiffness/soreness. My only complaint is that when we measured (twice!), the twin x 2 was the correct size according to the chart, but now that they are here, unwrapped, and inflated, maybe the twin XLs would have fit a little better length-wise? Not a big deal for us, though...the foot of the bed is covered in sheets/blankets anyway, so it's not worth time or effort to exchange over a couple inches...but this is just a heads up for others who have different taste in firmness levels and want to try doing the same. Wait for the occasional $50 off and splurge. I think these mattresses are definitely worth it!

Helpful?56MNVX2X80RL13903307758
reply from Member's Mark Team

Thank you so much for sharing your experience, Becker! We're thrilled that both you and your husband are sleeping better and enjoying your customized firmness levels—that's exactly what we hope for with our mattresses. It's great to know the firm and medium combo is working so well for you both. We also really appreciate your note about sizing. While two standard twins do match the width of a king, you're right that Twin XLs are typically a better fit lengthwise for most king platforms. Your feedback is super helpful for others considering the same setup.

Nov 29, 2024
bmeff
1 out of 5 stars review

Did not last very long!

This mattress does NOT hold ip. We purchased it in September and it is already broken down. It was much more plush than expected, as well. Save yourself the hassle and get a nicer one elsewhere. This one was great for the first few weeks and has two holes where we have slept for barely two months! The motion transfer is awful, as well. Such a disappointment. We are returning it for a full refund, it hasn’t even been 90 days.

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Hi Bmeff -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

May 9, 2025
May
1 out of 5 stars review

Poorly assembled

Hotel premier hybrid firm mattress. I purchased this mattress about 5 months ago and immediately noticed it was crooked the foam and coils didn't line up on some of the edges which resulted in one side of the mattress having no coils under the foam and caused it to gave way as soon as you sat on the edge. Husband already fell off the bed twice because of this, but the only reason we kept this long is because it took us so long to look for a mattress in the first place, we live 24 miles away from the store, and retuning it required us finding time and a vehicle big enough to transport back to the store. When you lie on the bed where all layers line up it is actually very comfortable which is why we found this so dissapointing going through the hassle of returning it and looking for a different mattress which we are still in the process of. If i could be garanteed this wouldn't happen again I would probably get it again since it was comfortable, but buying it and having to return it again if it comes out poorly assembled again is just not something I want to deal with.

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Hi May, thank you for taking the time to share your experience with us. I&#39;m truly sorry to hear about the issues you&#39;ve encountered with your mattress. It’s clear that the misalignment of the foam and coils has caused significant inconvenience and frustration, and I completely understand how disappointing this must be—especially after the effort you put into selecting a mattress and the challenges involved in returning it.<br /><br />We appreciate your honest feedback, and I want to assure you that this is not the standard we strive for. Your comfort and safety are extremely important to us, and we take quality concerns like this very seriously.<br /><br />To help resolve this, I’d like to offer the following options:<br /><br />Return Assistance: If you prefer to return the mattress, you can contact customer service at the Club and help you with a return. <br />New Mattress: We are happy to send you a new mattress to replace this one.<br /><br />Please let us know which option works best for you, or if there’s anything else we can do to make this right. Your comfort and satisfaction are our top priorities, and we’d love the opportunity to restore your trust in our products.