Snotchy borchies: Thank you for purchasing the Samsung TU7000 TV and for your review. I am sorry to hear that you are experiencing issues when downloading apps to your TU7000 TV. Please try the following troubleshooting steps: Go to Settings > Support> Device Care > Start Device Care. This service checks memory and frees up unused cached memory and closes background apps if any. We also suggest you check your internet connection: 1. Use 5G WiFi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Hi biscuit, Thank you for sharing your thoughts regarding the TU7000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings. To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor