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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Showing 881-890 of 10,251 reviews
Sep 15, 2020
JustSM
5 out of 5 stars review

The picture and sound quality is really great !

[This review was collected as part of a promotion.] Very happy with this product. The sound and image quality is very nice. I like that it has a screen energy saver option. At first I had challenges with the airplay, but after a day I had no issue connecting. I haven't gotten to try some of the other features that this TV provides. I'm excite to keep learning and exploring everything this TV has to offer.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
TVReview
4 out of 5 stars review

Overall an okay tv

[This review was collected as part of a promotion.] TV has great quality but an issue that many may face is related to utilizing various apps and the color quality. If a dark scene is present and you are likely to see nothing. I resolved this by purchasing a firestick but not something desired when a smartTV is purchase to workaround this. But again, an overall good TV.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Dec 18, 2020
gator
3 out of 5 stars review

Picture is good compared to 10 year old Vizio.

sound is biggest issue. hard to hear almost constantly unless volume is set at very, very high level. i did chat earlier and the reply was to reset everything and try again. not a good solution and it seems sound is an issue for other tv's made by this manufacturer.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

gator: Thank you for purchasing the Samsung TU7000 TV and for your review. I am sorry to hear that you are experiencing issues with low volume. One possible cause for the low volume is the source. Some sources have their own volume control which might be set too low. We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare. You may also want to select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Nov 28, 2022
Guywithhappywife
5 out of 5 stars review

Everything Imhoped for and more

I bought this set in late Oct, 2022 after a different quality brand 40” set we'd had for about 12 years began acting up in ways we couldn't any clues to addressin on the net. As well, my wife is a heavy TV watcher so the set likely had more like 15 yrs use, and the last year, due to an illness limiting her activities, has had it on except when sleeping… so it was time. Because we have a fairly small house, I didn't want more than a 50” screen because it'd be a challenge to fit it in livingroom, and this was the only one that size the store had. And looking online, others meant a wait to get and most were double the price. I checked the reviews, looked good, bought it. The automatic setup worked like a charm, zero problems, except it didn't recognize a Bose sound bar that needed to be connected by cable. I had commitments so told my wife I'd tackle that next day…. The connectin pin on bar was rather odd shape, lighting was awkward for me to see well, but after gently twisting and turning end trying to get it to seat, it did and the volume almost blasted us out of the room…. As my wife was lowering the volume I just smiled and said: “I think it's working now!” She been thrilled with it ever since, the picture is excellent even for a lower price model. I'm impressed. And just days ago I acquired an Apple Watch with wifi and Bluetooth, no cellular, and it I don't know if it was the tv or the watch, but together they not only recognized each other, they paired themselves without me asking. It's a no-fuss experience despite having lots of tech that could create nightmares until figuring out what's up…. Been there, done that in the past and appreciate the progress!

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi there, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

Jun 28, 2022
Brandi
3 out of 5 stars review

Just need a working device

i have only had this samsung tv for about 3 weeks now. i have already had trouble with things freezing and just now the sound went out. too soon for this many issues. i have had a few samsung tvs and other devices. the worst was my samsung fridge..already said i would never buy another samsung refrigerator but now do i have to swear off the tvs too. come on samsung you have to do better. for the amount of money spent this should not be happening especially so soon.wondering if it just needs to be returned.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Brandi, First, I want to thank you for being a Samsung customer. I’m sorry to hear of the issues you’re experiencing with things freezing and the sound going out on your Samsung TU7000 TV. We are here to help. Please try the below troubleshooting suggestions. To assist with your sound going out: 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to TV Speaker by going to Settings > Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto. To ensure performance is fully optimized, please ensure your TV is running the latest firmware as this may help with the freezing. You can check to see what software version your TV is using, and if there is an available update through the settings on your TV, Go to Settings > Support > Software Update. I hope this helps. If your problem persists, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 21, 2020
Docko
5 out of 5 stars review

Was not expecting what I bought

[This review was collected as part of a promotion.] This tv is the best tv I have ever bought. I got the settings done and a show came on. Thinking I signed up for a subscription somehow, I checked everywhere and find out it comes with its own set of actual tv shows, and movies. The movie characters are very life like. An easy phone to tv mirror that was easy to figure out. I couldn't be more happy

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 16, 2022
Sparks
3 out of 5 stars review

It has its pluses...

[This review was collected as part of a promotion.] My three year old Sony died on me and I purchased this samsung on sale. I do like the picture quality as well as the enhanced features such as more interaction level through youtube than my last TV. However it is a little buggy as I stream HBO Max and it does not work on this TV. It worked fine on my last TV as well as through Roku but after repeated attempts with a number of different movies/shows it freezes up on this TV every time. I did google this issue and it appears that I am not alone.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Sparks: I am sorry that you are experiencing issues with your apps not functioning as expected. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. I hope this helps. Should you need further assistance, please contact Samsung Customer Support. Check Wi-Fi connection The interface issue you are describing may be related to your network connection and quality. We suggest you try the following: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Run F/W update We also recommend you check that your TV is running the latest firmware. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings- Support- Software Update, then select Auto Update. I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support at: Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Oct 21, 2020
DBnTN
5 out of 5 stars review

Owned 3 Brands // My SAMSUNG TAKES THE CAKE

[This review was collected as part of a promotion.] I recently purchased this TV after spending many hours searching for the "right" tv for my space. With my season football tickets being held off this year I just knew I needed something to give me a great picture and realistic feel; tricking me to believing I am still there! I AM SO HAPPY I WENT THIS ROUTE! My Samsung is the third brand of TV I have in my home but is by far the best in picture quality and clarity. I stream my television service and the setup was streamlined and so easy with the SmartThings App. I will definitely be upgrading the other rooms when I can!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 27, 2022
Cheylo
5 out of 5 stars review

Crystal Clear

[This review was collected as part of a promotion.] When I first brought this television I was only using it for viewing regular programs but there is so much more. I use it for just about everything, streaming videos, and gaming is an incredible experience. The music comes out clear and I hear every note, every beat. So, I hooked it up to my surround sound system and it's as if I'm in a theater at home. The clarity of the picture is fantastic.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 4, 2021
LUV2SHOP
5 out of 5 stars review

We enjoy it so much we have 2 in the house!

[This review was collected as part of a promotion.] Our family uses the TV mainly for streaming services. Our 6 y.o. children have been able to learn the layout of the TV quickly and efficiently. I also have enjoyed the smart view feature. It was easy to set up and I like to use this option when watching live videos on Facebook. We enjoy the sleek look of the TV. The edging of the TV is very slender and modern looking. Another small detail we enjoy is the size of the remote. It's not too small to the point your always misplacing it or losing it in the couch, but it's also not so large that its obnoxious or hard to hold. The size of the remote is perfect!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028