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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 8,391-8,400 of 10,259 reviews
Dec 5, 2021
Reviewer name: MAD BUYER
1 out of 5 stars
1 out of 5 stars review

DON'T BUY

i hate this tv. it keeps losing the tv signal. the cable company came out to make sure it isnt their lines, which it wasnt. only tv in the house that is a samsung and only tv that loses its signal. buyer beware. a good price for a bad tv ends up being a bad price.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi, Thank you for sharing the issues you are experiencing with your Samsung TU7000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

May 19, 2021
Reviewer name: Avalynn
1 out of 5 stars
1 out of 5 stars review

Quality

my husband and i bought this tv brand new have a similar tv still working from 2003. however, the quality of the screen is absolutely horrible. if you have kids, watch out for them touching it or anything that barely touches the tv! the screen of ours was cracked entirely from the inside due to the remote accidently being tossed to it. which is crazy if you have a toy or something that could barley knock the tv, its done. our old samsung 2003 tv survives everything. wish they made more tv's like the old days with more to handle. everything nowadays is so thin and cheaply made. very disappointed that we have to get a brand new tv because warranty doesn't cover it, know we wont be getting this tv.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
May 13, 2020
Reviewer name: tina359
5 out of 5 stars
5 out of 5 stars review

In love

[This review was collected as part of a promotion.] I have never owned a tv this large before and I'm so happy I decided to make this jump! I have a small living room but this fits so nicely against the wall! The quality is amazing and the screen is clear and everything looks amazing that we've watched!! We all love it! The best tv I've owned so far!

Review from The Insiders
Helpful?6KHJPPFCOCQU13901857028
Mar 6, 2022
Reviewer name: AnotherSamsungFail
1 out of 5 stars
1 out of 5 stars review

Poor quality and app interfacing

Don't rely on it for reliably accessing any streaming apps without failing within 5 minutes and causing endless frustrations. Finally bought a Roku to avoid throwing this tv away and investing in a more reliable brand. As well, Samsung basically requires an account sign up to use the tv. Unnecessary and beyond frustrating to have so many loopholes just to watch tv

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi there, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Apr 30, 2020
Reviewer name: Mokannon
5 out of 5 stars
5 out of 5 stars review

The best tv I ever brought in my life

[This review was collected as part of a promotion.] I got the Samsung TU7000 Crystal UHD TV 65 and I'm so impressed and blown away how amazing the picture looks. It was easy to assemble and also easy to hook up to my devices. My phone,video game console,and laptop are connected to it and even that was easy to do. This tv is the best tv I have ever brought so far in my life hands down. My friends can't even go pass the tv without stopping to look at it. The apps on it makes things also alot easier so I don't even need to use my phone or video game console to connect so I can use them myself and my son can watch his apps he likes. Its the best of both worlds ever since I got the tv and it's been the best investment I made since. I think anybody that has a chance to get this tv should. The sound even is phenomenal and I haven't even turn the volume up halfway yet. All my devices run through this tv so even when I lose the remote control,like I always do I can use my other devices to turn my tv on or change the channel. It needs wifi and internet connection to use these extra features but even without internet you still won't be disappointed. I strongly recommend getting this awesome and amazing Samsung tv and trust me you won't regret it. I sure dont and I promise you,You won't either.

Review from The Insiders
Helpful?6KHJPPFCOCQU13901857028
Sep 14, 2020
Reviewer name: DJRC
1 out of 5 stars
1 out of 5 stars review

Poor value

Have only had this TV for a little over 2 years. The control for the volume stopped working and all the suggestions we found on line as well as the info from Samsung did not help. .It appears the problem is with the TV as the volume cannot be controlled by the buttons on back of the set.

Helpful?6KHJPPFCOCQU13901857028
Apr 30, 2020
Reviewer name: trinilexus14
5 out of 5 stars
5 out of 5 stars review

Enjoying movie night

[This review was collected as part of a promotion.] This is the best TV we have viewed outside of a movie theater. We needed a bigger TV. We spend a lot of time watching all types of entertainment. It was very easy to setup with both on screen and the Samsung app. If you run in problems just turn the TV off to reset the setup process. I love that we can watch many free channels from movies, music, sports, cartoons, news, and basic channels. It even has a digital TV guild. Netflix and prime video can be accessed directly from the remote. The graphics are beautiful, clear, and bright. There is more viewing area because the TV's frame is so slime it appears to have none. The sound can be adjusted to amplified which gives the effect of surround sound. The TV remote can control our connected Amazon fire stick. Adding devices is truly plug and play. New devices are easily, quickly, and automatically connected. The legs are strong and stable. They would not break if the TV was dragged on them. The AC plug is removable. The only coin is that there is no video/audio plug only the 2 Hdmi and USB plugs. We highly recommend this TV, Samsung makes great equipment.

Review from The Insiders
Helpful?6KHJPPFCOCQU13901857028
Apr 1, 2022
Reviewer name: christy
3 out of 5 stars
3 out of 5 stars review

great picutre

we love the size and picture quality on this tv. we are not impressed at all with its "smartness" we get kicked out of shows we are watching all the time and it will go back to the main screen. other users have also had this issue while streaming from hulu, netflix etc. our older samsung does not have this problem. it is truly frustrating. the sound quality is ok, we hooked up a bose speaker and it sounds much better.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

christy: I’m sorry for the difficulties with your TV’s while streaming We understand your frustrations, and are here to help. Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Thank you for choosing Samsung, we hope to hear from you. - Samsung Advisor

Oct 2, 2023
Reviewer name: Rijory
3 out of 5 stars
3 out of 5 stars review

Frustrating to use

The picture is great. I find it difficult to navigate the options and find what I am looking for. The internet option does not work as I expected. Also, I can't use the internet option to watch CBC Gem or CTV online. I get to a certain point, and it goes back to a previous screen. I use a Roku stick to watch Prime and BritBox with no problems.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Sep 6, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Very dissapointed with the TV

no voice navigation. remote is very poor. seems like not compatible with voice navigation. general navigation with remote is also not very intuitive. also, tv does not seem to be ready for voice navigation, even though online and support say it is. switching channels and apps is so difficult. only way i would keep it if they send new remote with voice navigation but they refused. i might have to return it.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi, donayush, Thank you for your feedback on the TU7000 TV. Please know we are here to help you. The TU7000 does not have voice assistants built in. However, they do work with Alexa and Google Assistant. You can connect them to your existing Alexa and Google Assistant devices to ask them to turn on your TV, change channels, control volume, and more. To do so, you will need to connect your voice assistant device via the SmartThings App on your phone. If you need more help setting up your Voice Assistant, please reach out to us. Also, let's ensure your TV’s firmware is up to date with the latest version, which includes updates to improve lag. You can check this by going to Settings > Support > Software Update and then easily update from there if needed. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor