Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forDisappointed product
terrible product. i am very disappointed, for the cost i pay i have gotten a much lower than expected performance, the main menu interface is very slow, the crystal processor does not give you any different experience than other cheaper brands, its resolution of 4k display is nothing exciting. it is a good product, but for the cost and the brand it should be something special and it is not.
Great picture
Bought this 58" about a month ago. Everything about this is great except the sound will not sync with the video from any source. Every setting makes it less irritating,but cannot make it right. Had another samsung with the same problem. My LG Plasma does not have this problem running the same cable boxes, cables and firestick. This is a Samsung TV problem and it really sucks
Hi Cheech, thanks for reaching out. We regret that you had this issue but we're confident we can help! Please get in touch with us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/)
Great picture quality
[This review was collected as part of a promotion.] The Samsung 65 in crystal UHD TV has such a nice clear picture quality and will adjust as needed to get best screen quality. I do like the legs on this since it gives it a sturdy structure to hold it without the worry of it tipping over. Setup was extremely easy to do which is always a plus for me. I do like that i did not need to download apps since they are already on there. This tv is great for more than watching your favorite shows, this is great for gaming as well as streaming. Im very pleased with the quality and sound.
Very dissapointed with the TV
no voice navigation. remote is very poor. seems like not compatible with voice navigation. general navigation with remote is also not very intuitive. also, tv does not seem to be ready for voice navigation, even though online and support say it is. switching channels and apps is so difficult. only way i would keep it if they send new remote with voice navigation but they refused. i might have to return it.
Hi, donayush, Thank you for your feedback on the TU7000 TV. Please know we are here to help you. The TU7000 does not have voice assistants built in. However, they do work with Alexa and Google Assistant. You can connect them to your existing Alexa and Google Assistant devices to ask them to turn on your TV, change channels, control volume, and more. To do so, you will need to connect your voice assistant device via the SmartThings App on your phone. If you need more help setting up your Voice Assistant, please reach out to us. Also, let's ensure your TV’s firmware is up to date with the latest version, which includes updates to improve lag. You can check this by going to Settings > Support > Software Update and then easily update from there if needed. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Beautiful Picture
[This review was collected as part of a promotion.] The image quality on this set is absolutely beautiful. I was impressed from the first moment that I turned it on. Most of my main streaming services came preinstalled and it didn't take very long to acquaint myself with the menus. As this is my first Samsung set since smart TVs became popular, I didn't have many expectations going into the experience. One thing in particular that I enjoyed is that right out of the box I can use the Samsung TV Plus app to load an on screen guide with a decent number of live TV channels including a few live news feeds (including CBSN) - a HUGE advantage for those of us that are desperately trying to cut the cord. Sound quality seems good, volume is loud enough that I don't think I'll need to add a sound bar. My only gripe with this set is that the remote isn't quite as responsive as I would like. The rubber buttons don't have a particularly satisfying click and the positioning of the navigation buttons is a bit too low on the remote. On the whole, I am pretty thoroughly impressed with this television and have mounted it in my living room (connected to the kitchen) for peak usage by myself and my family.
Enjoying movie night
[This review was collected as part of a promotion.] This is the best TV we have viewed outside of a movie theater. We needed a bigger TV. We spend a lot of time watching all types of entertainment. It was very easy to setup with both on screen and the Samsung app. If you run in problems just turn the TV off to reset the setup process. I love that we can watch many free channels from movies, music, sports, cartoons, news, and basic channels. It even has a digital TV guild. Netflix and prime video can be accessed directly from the remote. The graphics are beautiful, clear, and bright. There is more viewing area because the TV's frame is so slime it appears to have none. The sound can be adjusted to amplified which gives the effect of surround sound. The TV remote can control our connected Amazon fire stick. Adding devices is truly plug and play. New devices are easily, quickly, and automatically connected. The legs are strong and stable. They would not break if the TV was dragged on them. The AC plug is removable. The only coin is that there is no video/audio plug only the 2 Hdmi and USB plugs. We highly recommend this TV, Samsung makes great equipment.
great picutre
we love the size and picture quality on this tv. we are not impressed at all with its "smartness" we get kicked out of shows we are watching all the time and it will go back to the main screen. other users have also had this issue while streaming from hulu, netflix etc. our older samsung does not have this problem. it is truly frustrating. the sound quality is ok, we hooked up a bose speaker and it sounds much better.
christy: I’m sorry for the difficulties with your TV’s while streaming We understand your frustrations, and are here to help. Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Thank you for choosing Samsung, we hope to hear from you. - Samsung Advisor
More than what I wanted
[This review was collected as part of a promotion.] This TV is everything I needed from a TV and then some. First of all it is light, sleek, and have a slim profile all around. We used our existing TV mount and just bought some longer screws for this TV. It was quick and easy to setup and start using. We have our uverse tv and bluray hooked up to it and it acts as a universal remote. I was so sure to see that we had free channels through Samsung TV! Although they aren't in HD, the kids weren't complaining so we're seriously considering getting rid of our TV service. We loved that we are now able to watch Disney + content because the app is supported by the TV. The only complaint I have is that I wish the cable ports were on the side of the TV, instead of the back. It may it challenging if you ever need to switch things around.
Deeply aggravating
(This review was collected as part of a promotion.) The TV picture is great. The remote that controls it is small, crowded and extremely difficult to use. I don't know how often I've cursed pushing the wrong button which interrupts viewing. If I could replace it with something better I would. As noted above, this key feature of the product is deeply aggravating.
Hi Deep Egg, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!
SAMSUNG 55”? TV.
I just purchased this product yesterday. I brought it because I have used Samsung products for awhile and I liked their products. I was very disappointed that this TV was labeled as a 55” TV when it is only 48”. No one watches a screen diagonally. This is so deceitful. I would have returned the unit but I don't live close to the club and I had already taken it out of the box and put the legs on it. I will not buy another Samsung TV or their product because of this deceitfulness. I can sat that there is a nice picture on this TV thus far.