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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Dec 5, 2021
MAD BUYER
1 out of 5 stars review

DON'T BUY

i hate this tv. it keeps losing the tv signal. the cable company came out to make sure it isnt their lines, which it wasnt. only tv in the house that is a samsung and only tv that loses its signal. buyer beware. a good price for a bad tv ends up being a bad price.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi, Thank you for sharing the issues you are experiencing with your Samsung TU7000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Sep 6, 2022
Anonymous
1 out of 5 stars review

Very dissapointed with the TV

no voice navigation. remote is very poor. seems like not compatible with voice navigation. general navigation with remote is also not very intuitive. also, tv does not seem to be ready for voice navigation, even though online and support say it is. switching channels and apps is so difficult. only way i would keep it if they send new remote with voice navigation but they refused. i might have to return it.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi, donayush, Thank you for your feedback on the TU7000 TV. Please know we are here to help you. The TU7000 does not have voice assistants built in. However, they do work with Alexa and Google Assistant. You can connect them to your existing Alexa and Google Assistant devices to ask them to turn on your TV, change channels, control volume, and more. To do so, you will need to connect your voice assistant device via the SmartThings App on your phone. If you need more help setting up your Voice Assistant, please reach out to us. Also, let's ensure your TV’s firmware is up to date with the latest version, which includes updates to improve lag. You can check this by going to Settings > Support > Software Update and then easily update from there if needed. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 19, 2021
Avalynn
1 out of 5 stars review

Quality

my husband and i bought this tv brand new have a similar tv still working from 2003. however, the quality of the screen is absolutely horrible. if you have kids, watch out for them touching it or anything that barely touches the tv! the screen of ours was cracked entirely from the inside due to the remote accidently being tossed to it. which is crazy if you have a toy or something that could barley knock the tv, its done. our old samsung 2003 tv survives everything. wish they made more tv's like the old days with more to handle. everything nowadays is so thin and cheaply made. very disappointed that we have to get a brand new tv because warranty doesn't cover it, know we wont be getting this tv.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Dec 21, 2021
david
1 out of 5 stars review

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when you buy samsung tv UN55TU7000FXZA. First check the hdmi hole can work. I just returned because the hdmi cable can't plug in. When you call samsung customer service , Their service attitude is the worst I have ever seen. They will treat you like a football. Talking on the phone for an hour and then switching to another phone, just like that. In the end, nothing is resolved, waste It took me 2 weeks and I still won't let me return it.

Helpful?6KHJPPFCOCQU13901857028
Apr 21, 2020
ekunited
5 out of 5 stars review

Staying inside is so much better with this TV

[This review was collected as part of a promotion.] The Samsung TU7000 65" is a great TV for the money. While I expected excellent picture quality from Samsung, I was really surprised by how good the sound quality is without an added sound bar. The simple setup of our streaming accounts and user friendly menu saved me from connecting another streaming device. From movies to gaming, this is a great TV for a family of 6 stuck inside.

Review from The Insiders
Helpful?6KHJPPFCOCQU13901857028
Apr 30, 2020
Code4food
5 out of 5 stars review

More than what I wanted

[This review was collected as part of a promotion.] This TV is everything I needed from a TV and then some. First of all it is light, sleek, and have a slim profile all around. We used our existing TV mount and just bought some longer screws for this TV. It was quick and easy to setup and start using. We have our uverse tv and bluray hooked up to it and it acts as a universal remote. I was so sure to see that we had free channels through Samsung TV! Although they aren't in HD, the kids weren't complaining so we're seriously considering getting rid of our TV service. We loved that we are now able to watch Disney + content because the app is supported by the TV. The only complaint I have is that I wish the cable ports were on the side of the TV, instead of the back. It may it challenging if you ever need to switch things around.

Review from The Insiders
Helpful?6KHJPPFCOCQU13901857028
Mar 6, 2022
AnotherSamsungFail
1 out of 5 stars review

Poor quality and app interfacing

Don't rely on it for reliably accessing any streaming apps without failing within 5 minutes and causing endless frustrations. Finally bought a Roku to avoid throwing this tv away and investing in a more reliable brand. As well, Samsung basically requires an account sign up to use the tv. Unnecessary and beyond frustrating to have so many loopholes just to watch tv

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi there, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

May 28, 2020
Sherryp
5 out of 5 stars review

LOVING OUR NEW SAMSUNG

[This review was collected as part of a promotion.] Thank you, Samsung we are loving the sleek thin no frame 65" Smart Crystal UHD TV. With so many channels to choose from the Samsung TV plus is the best with its one-click feature. Now we all look forward to more family movie nights. No more multiple remotes and it fits perfect in your hand love the one-touch button for Netflix and Prime. Samsung a quality that can't be beaten.

Review from The Insiders
Helpful?6KHJPPFCOCQU13901857028
Apr 30, 2020
Sed10201
5 out of 5 stars review

Full Loaded Mega Smart TV

[This review was collected as part of a promotion.] This is my Second-time owner of Samsung SmartTV. I am always truly impressed Samsung product line, Samsung 2020 TV line was no shortage. This Samsung TU7000 Crystal UHD TV 65” has to a lot offer. For starters, the entire bezel of the TV frame is extremely minimum almost no existent just like today's high-end smartphone! Which allows for a much more immersive view of the 65" 4K vivid HDR display. The first-time set-up and configuration of the TV were easy and straight forwards and even voice activation works immediately to guide you through the already simple process and additionally allows for ease of customization for flexibly! Secondly, out of the box, the SmartTV comes with dozens of ready to use apps and internet streaming services including Samsung TV Plus Store and local channels for free through internet TV with major networks like FOX, USA Today, Popular Mechanics..etc that doesn't require any additional attachments or cable boxes. Which is very convenient such as Prime video is my primary movie and TV streaming app! Thirdly, sound quality is superior, loud, very crisp, and distinct that captures fine details and sounds, creating a much more in-depth TV experience similar to a movie theater! Concluding this review I would highly recommend the Samsung TU7000 Crystal UHD TV 65”.

Review from The Insiders
Helpful?6KHJPPFCOCQU13901857028
Jul 19, 2021
Morrison
1 out of 5 stars review

Disappointed product

terrible product. i am very disappointed, for the cost i pay i have gotten a much lower than expected performance, the main menu interface is very slow, the crystal processor does not give you any different experience than other cheaper brands, its resolution of 4k display is nothing exciting. it is a good product, but for the cost and the brand it should be something special and it is not.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028