Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forn
when you buy samsung tv UN55TU7000FXZA. First check the hdmi hole can work. I just returned because the hdmi cable can't plug in. When you call samsung customer service , Their service attitude is the worst I have ever seen. They will treat you like a football. Talking on the phone for an hour and then switching to another phone, just like that. In the end, nothing is resolved, waste It took me 2 weeks and I still won't let me return it.
Don't Bother Buying This
this was the most disappointing tv purchase i ever made. it has an auto uhd to game mode for when you connect tge ps4 that was annoying and difficult to navigate turning it on/off. the app the tv suggests you to downloaf doesnt work on iphones. setting up the apps on the smart tv was non existent, as in didnt allow me to log in. i wish samsung made non smart tvs. because i havent had a satisfying samsung smart tv, ever. until samsung provides the choice to buy a non smart tv, i will never buy another samsung product
Skyman: Thank you for sharing your user experience using Game Mode with your TU7000 TV. Your feedback regarding the difficulty of navigation will be shared with our internal teams. The SmartThings app is compatible with iPhones. From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. You must first be logged into your Samsung account. 1) Turn on your TV 2) Open the SmartThings app 3) Tap Add (the plus icon), and then tap Device. 4) Under By device type, tap TV, and then tap Samsung 5) Tap Start, select a location and room, and then tap Next 6) Input the PIN shown on the TV screen into the phone, and tap Done If you are unable to download apps to your TU7000 TV. Please try the following troubleshooting steps: Go to Settings > Support> Device Care > Start Device Care. This service checks memory and frees up unused cached memory and closes background apps if any. We also suggest you check your internet connection: 1. Use 5G WiFi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support at: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions
Awesome TV
[This review was collected as part of a promotion.] Where to start... The 65 inch Samsung Crystal UHD, has been absolutely amazing. The picture quality is so much better than my outdated tv. Bright and vivid colors really make everything pop! The sound resonates like a movie theater, which in fact has became our home theater. Movies and shows arent the same since this TV. My fiance had no idea I was getting it, he was completely surprised being this was going to our bedroom to replace his outdated one. We had to go with a wall mount to save space instead of a bulky stand. Setup was simple, we love everything about the tv, the hardest part was bringing it up the stairs definitely not a one person deal. The apps on here plus screen mirroring are so neat. Definitely a great buy!
Disappointed product
terrible product. i am very disappointed, for the cost i pay i have gotten a much lower than expected performance, the main menu interface is very slow, the crystal processor does not give you any different experience than other cheaper brands, its resolution of 4k display is nothing exciting. it is a good product, but for the cost and the brand it should be something special and it is not.
Full Loaded Mega Smart TV
[This review was collected as part of a promotion.] This is my Second-time owner of Samsung SmartTV. I am always truly impressed Samsung product line, Samsung 2020 TV line was no shortage. This Samsung TU7000 Crystal UHD TV 65” has to a lot offer. For starters, the entire bezel of the TV frame is extremely minimum almost no existent just like today's high-end smartphone! Which allows for a much more immersive view of the 65" 4K vivid HDR display. The first-time set-up and configuration of the TV were easy and straight forwards and even voice activation works immediately to guide you through the already simple process and additionally allows for ease of customization for flexibly! Secondly, out of the box, the SmartTV comes with dozens of ready to use apps and internet streaming services including Samsung TV Plus Store and local channels for free through internet TV with major networks like FOX, USA Today, Popular Mechanics..etc that doesn't require any additional attachments or cable boxes. Which is very convenient such as Prime video is my primary movie and TV streaming app! Thirdly, sound quality is superior, loud, very crisp, and distinct that captures fine details and sounds, creating a much more in-depth TV experience similar to a movie theater! Concluding this review I would highly recommend the Samsung TU7000 Crystal UHD TV 65”.
Poor quality and app interfacing
Don't rely on it for reliably accessing any streaming apps without failing within 5 minutes and causing endless frustrations. Finally bought a Roku to avoid throwing this tv away and investing in a more reliable brand. As well, Samsung basically requires an account sign up to use the tv. Unnecessary and beyond frustrating to have so many loopholes just to watch tv
Hi there, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.
Very dissapointed with the TV
no voice navigation. remote is very poor. seems like not compatible with voice navigation. general navigation with remote is also not very intuitive. also, tv does not seem to be ready for voice navigation, even though online and support say it is. switching channels and apps is so difficult. only way i would keep it if they send new remote with voice navigation but they refused. i might have to return it.
Hi, donayush, Thank you for your feedback on the TU7000 TV. Please know we are here to help you. The TU7000 does not have voice assistants built in. However, they do work with Alexa and Google Assistant. You can connect them to your existing Alexa and Google Assistant devices to ask them to turn on your TV, change channels, control volume, and more. To do so, you will need to connect your voice assistant device via the SmartThings App on your phone. If you need more help setting up your Voice Assistant, please reach out to us. Also, let's ensure your TV’s firmware is up to date with the latest version, which includes updates to improve lag. You can check this by going to Settings > Support > Software Update and then easily update from there if needed. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Great TV
I don't understand why people have problems with this TV. If you follow instructions carefully there's NP with it . IT works fine. The moment I got it and connected it with my cable and internet. it worked with np .. even the remote connected with my cable and it worked together with my cable all I use is one remote for everything I dont even have to use the remote that came with my cable. Picture is awesome its go clear. color works great. Sound is great. I connected my Bose system it was even better. I got no green spots like other people did either. I love the TV.
Nope
after turning off tv next day has disconnected from wifi, did software update, no change.switched to roku which stays connected to wifi. has serious lag when watching football.had zero issues with previous tv while streaming live tv. really regret buying this tv. have owned it less than a month,will be returned.
Irish64: Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing internet connection issues. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. You may also want to optimize the smart TV performance by running the Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Great TV, Horrible User Interface
the tv itself is fantastic. great picture quality. but the user experience is awful. i've been an appletv user for far too long and the remote control, apps and ui are horrific. the most annoying feature is the samsung tv feature which seems to force one of their random channels on you. the built in apps can't be removed. i ended up deleting as many apps as i could and logged out of the samsung features. that seemed to help dumb things down a bit. occasionally the tv says my appletv has powered off, but it hasnt. when you set a sleep timer it doesn't take into account that you have an active stream from the appletv so you have to scramble for the remote.
Russ: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the remote design is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions