Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forAwful UI and software logic.
i unboxed the tv, turned it on, was super confused by all the ads and apps that were preinstalled. i finally found the app store. found the spectrum app to download, select “download”…. error popup shows reading, “ not enough room. consider creating some space by removing some apps.” i checked the setting and sure enough it was 90% full i proceed to the 78 preinstalled apps select “sling” click delete…. error popup shows up “basic set of apps on your device annot be deleted”. all that to say, this isnt a normal smart tv, its a tv that samsung uses to push their software as a service and if you dont use their service, they will make it painful until you give in and get their services.
Save your money
this tv is impossible to set up. it would not get past the screen where you accept the terms. i tried for 4 hours, gave up and took it all the way back to the store and traded it for a 6 series. no issues with the 6 series at all. set up in 5 minutes. stay away from the 7000 series they have garbage software on them. this is the 4th samsung tv i have purchased. i would give it zero stars.
Chris: Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to replace it with a different model. Thank you for being a loyal Samsung customer. Your feedback regarding this model is important to us and will be shared with our internal teams. Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
So lifelike it's almost scary!
[This review was collected as part of a promotion.] when the driver dropped off the box, he made sure everything was all right, since there were several holes in the box. the tv was fine! we appreciated him being so nice! it didn't take my husband long to unwrap the tv, hook it up, then hang it on the wall over the fireplace in our living room. setup as so simple it wasn't funny. we easily connected the tv to our roku soundbar and speakers and were set to go. the picture is absolutely stunning, crystal clear and like watching live television, no matter what we watched. we keep expecting the people on the screen to walk off the tv into our living room. i highly recommend this tv. i am so thrilled with it i am considering buying another for our home bar!!!
We love this new Samsung TV .
[This review was collected as part of a promotion.] We love this Samsung TV with the Samsung Plus feature. It is so easy to find movies and programs we want to see. We especially love CineVault, and have recommended this TV to all our friends and family.
Verified Purchase
Awesome reception and pictures
Easy set up
Nice picture when it works
have had this tv for a week now. nice picture, but having issues with the user interface of the tv. seems like the tv has some major software issues. double checked to make sure everything is up to date before writing this review. hulu and disney plus apps often crash or don't load. having issues connecting to cable box. have spent more time trying to troubleshoot on my own than watching actual tv. just moved from an older samsung model and didn't have any issues. not sure if it is this specific tv or broader issue, but at this point would not recommend this tv.
CHRIS: Thank you for choosing the TU7000 Crystal UHD Smart TV and taking the time to share your experience. I apologize for the inconveniences you have had with your apps not working properly. You can try cold booting your TV, updating your TV's software, deleting, and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. You can search online for ‘Samsung Support TSG01003027’ for step-by-step instructions If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options: Samsung TV Support is available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Great…except the ghost living in it
love this 65" tu7000 smart tv. clear, light, easy set up. replaced my 55” samsung in livingroom….but theres a ghost. at random, the tv will turn itself on. this occurs at times like 1am or 3am, which is great when you have a slight view of a suddnely glowing livingroom from bed. but also i'll come home from work at 4:30pm and find the tv on. ive began checking through the smart app of the tv is powered on theoughout the day, and have found it on. why?! never this problem woth my other samsungs..and no, this isnt a product of me turning on other samsung tvs and it turning on 65”, too. tried that.
Screen is too dark.
the screen is so dark even with the brightness turned all the way up. the mandalorian on disney+, fargo on hulu, and minority report on samsung tv plus are all unwatchable because of how dark the screen is. i've researched this problem and it appears many others have experienced this problem as well, see here: https://eu.community.samsung.com/t5/tv/tu7000-too-dark/td-p/1890701
ChrisM: Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try Dynamic Picture Mode, or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic Or manually adjust the Brightness and other settings to your liking. Go to: Settings> Picture> Expert Settings You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings> General> Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Piece of Junk
What a Piece of Junk! I bought it in 2022 and right after the 3 Year Warranty runs out it quits working.
Great smart tv
[This review was collected as part of a promotion.] Works great for all of my needs. Streaming and gaming mostly.