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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 681-690 of 10,259 reviews
Apr 10, 2022
Reviewer name: Disappointed
1 out of 5 stars
1 out of 5 stars review

Died after only 16 months

i thought that buying this samsung tv would be a wise decision, but at least for this model it was not. with a warranty covering one year, it completely died after only 16 months. i tried fixing it myself by replacing the two main internal boards, but not luck. apparently a screen issue and not worth fixing. performance while it lasted was ok but not great . my main complaint would be an odd flickering of objects colored red. in the future i may give a lesser known brand a chance.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Disappointed: Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/ Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. - Samsung Advisor

Oct 26, 2022
Reviewer name: NightRaven
5 out of 5 stars
5 out of 5 stars review

Amazing TV!

[This review was collected as part of a promotion.] Picture is amazing, bright and vibrant with all kinds of great features and options! I was amazed at how thin and light the unit is for its size. Gaming looks spectacular and flows flawlessly. Another great feature this unit has is Smart things connectivity. You can connect your other Samsung devices to it. Awesome TV!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

ITh the volume

[This review was collected as part of a promotion.] I bought this TV about 2 months ago and it's been great. It's literally the nicest TV I've ever owned. The quality for the money can't be beat. The picture is great very nice contrast. The sound quality is very good too. We liked it so much we bought the 65” model for the Master bedroom.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
Reviewer name: GentleBen
5 out of 5 stars
5 out of 5 stars review

Simply amazing

[This review was collected as part of a promotion.] I am truly impressed by this television. The quality surpasses my previous television ( Sony)by leaps and bounds. The product has great value the picture is astounding. It rivals the picture i have on my galaxy phone. I will be a lifelong Samsung customer. Thank you for putting Quality first.

Review from Samsung US
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Oct 6, 2020
Reviewer name: TVReview
4 out of 5 stars
4 out of 5 stars review

Overall an okay tv

[This review was collected as part of a promotion.] TV has great quality but an issue that many may face is related to utilizing various apps and the color quality. If a dark scene is present and you are likely to see nothing. I resolved this by purchasing a firestick but not something desired when a smartTV is purchase to workaround this. But again, an overall good TV.

Review from Samsung US
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Oct 25, 2022
Reviewer name: raileyhoncho
4 out of 5 stars
4 out of 5 stars review

43" Samsung Crystal UHD

[This review was collected as part of a promotion.] We love the clear picture and great sound on this TV. Unfortunately, we've had difficulty revising our "Home" apps (e.g., YouTubeTV) easily on our "smart" tv. That's our only complaint for this reasonably priced quality Smart TV

Review from Samsung US
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Aug 20, 2020
Reviewer name: Jason
2 out of 5 stars
2 out of 5 stars review

Shadowy rings at bottom of screen

features, color and motion are great. brightness is fine. screen quality is not. it started with shadowy rings at the bottom of the screen, almost like half a bullseye. at first i only noticed them when screen was filled with one color. now i notice it most of the time. really annoying when watching sports. if that's your thing, look elsewhere.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Jason: Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing image issues with your TU7000 TV. Please be sure you have the latest firmware which can be found at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/ Should your problem persist, please contact Samsung Customer Support: 1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Feb 26, 2022
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Size of the screen

so far the tv is worth the money. im happy with the easy set up and the samsung line-up for free. however it would be great if you provided more stations for your black audience. also the color isn't all that great. i want to see pimples on people faces, yes i expected that clarity but did not get it. in addition, the why would you built such a large tv without high volume. i had to buy a soundbar to get the quality and volume needed to work a good movie. overall, the tv is great for the price and size and i would recommend to a friend.

Review from Samsung US
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May 23, 2022
Reviewer name: Stacyann
5 out of 5 stars
5 out of 5 stars review

Samsung is a good product

[This review was collected as part of a promotion.] I use my Samsung Tv for streaming, Movies, music and all that it have. First time owning a Samsung and I'm in love and yes I will purchasing another and I will definitely will recommend it to others.

Review from Samsung US
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Sep 6, 2021
Reviewer name: Tizen
4 out of 5 stars
4 out of 5 stars review

Decent TV

[This review was collected as part of a promotion.] A lot of the "smart" stuff makes Samsung tvs awesome but difficult. The network I always had my TV connected to all of a sudden stopped and from that point on it consistently would drop the connection. Doesn't do well in sunlight keep it dark.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028