Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forBest I ever had
[This review was collected as part of a promotion.] I own an 82in Samsung and it's picture perfect. It's so easy to use that nothing can go wrong. I even use it for gaming and the color is great and vibrant. It's really hard to find anything wrong with my TV. It's a must buy for anyone that's looking for a Samsung TV to own.
Love the picture and sound
[This review was collected as part of a promotion.] Love the picture and quality of these models I sell them at my store and will only buy samsung. The picture is clear and kind of looks fake, like your in the directors chair. The sound is so loud even on a low setting it helps with being hard of hearing
Features I love about my Samsung
[This review was collected as part of a promotion.] I read up on on my Samsung TV before I purchased it.I must say that I haven't been disappointed. The one feature I love is that I can watch almost anything from my iPhone. I purchased this TV for the bedroom and I love it. I am going to replace my current television's with a Samsung .
Great resolution, apps 2/3
[This review was collected as part of a promotion.] Tv has awesome resolution, the smart hub is pretty easy to use but after installing several apps and 3 months of use I needed to reset to factory defaults, apps were very slow but after the reset everything is smooth again. Overall still is a great tv for the price.
A Disappointment
even after reading the concerning reviews, i decided to move forward with this purchase because of my past, positive experiences with samsung products... a bad call on my part. 4 months after purchasing and something goes wrong with the display. i can't see a thing on the screen with the very dim lighting. adjusting the brightness did nothing at all. i had noticed other glitches in the 4 months prior, but chalked it up to an unstable wi-fi connection (which was not the case). i guess that was foreshadowing glitches to come.
Stace: Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that your display is not showing properly. Please give us the opportunity to assist you by contacting Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Lasted only 2 months
purchased this tv in november and it lasted exactly 2 months before the screen would randomly go black. sometimes it would stay on for a few hours, other times it would stay on for 30 seconds. i spent a week troubleshooting including using text support from samsung (which was good.) finally i gave up and yanked it off the entertainment center and replaced it with a ten year old 46" samsung which is far superior. it took a week to book the soonest repair date. we shall see if they are able to repair...
Hi CTHusky, I am very sorry that you experienced issues with your TU7000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
nice crisp picture
this has a nice crisp picture on 4k content and helps alot of standard def look great as well but the hdr is a little lack of detail as it goes to dark in that aspect a dolby vision would be better as it gets brighter would be nice a firmware upgrade in the future is possible to include dolby vision if possible but still a nice picture..took some getting used to on the remote its not that bad of a lag as others have said in my experience at least if it gets loaded down while doing other processes it lags a bit and upgrading the firmware in the beginning was iffy because not enough storage space but i used a flash drive and downloaded it from a pc and installed fine that way...but overall im satisfied with my product
DUSTIN GOODNIGHT: I am glad you were able to upgrade your firmware to address the lag in navigation. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/ If you need further assistance or have any questions, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Picture is great
the picture on this tv is great. the slim bezel looks amazing too! the reason for the 3 stars is the smart application set up, it isnt the easiest to use. the remote is slim and comfortable to hold but for me, the main use of the tv is in the smart tv set up and the buttons on the remote for the smart apps isnt as convenient. although i really like the tv and the picture, some of the main uses for the tv just isnt so convenient.
Marriah: Thank you for purchasing the Samsung TU7000 TV and for your review. Your thoughts regarding the user friendliness of the Smart applications is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Absolutely love it!!!
[This review was collected as part of a promotion.] This tv is absolutely amazing. It has great smart features. I can use my phone as the remote . Comes with Netflix installed right out of the box. The couple times we have moved it around we haven't had any problems with it . Movies and shows are fun to watch as they are HD and in 4k as well. It is a great addition to a living room, but if your looking to upgrade your room to a theater this is the tv to do it.
Just not good
[This review was collected as part of a promotion.] My samsung experience usually is good I've always had the new galaxy phone as soon as I could and my dad always bought samsung tvs so I thought they were good but then when I bought my very first samsung tv I've had nothing but bad time. Just over a year after having it got lines in the tv then I've had problems with it just not working and turning on and off but only with a dark light looking color on it. I've gotten to work again somehow time and time again but it finally crapped out not too long before the 2 year mark. I will certainly never buy another samsung tv or any products again
HI Hate2hate, We appreciate you taking the time to let us know about your experience with Samsung’s TU7000 TV. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product teams. We would love the opportunity to investigate this for you so we can provide further assistance specific to your usage scenario. You can reach Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor