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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 4,391-4,400 of 10,259 reviews
Jan 31, 2023
Reviewer name: Panchoelgrande
4 out of 5 stars
4 out of 5 stars review

Great TV overall - poor volume controls. No NBA

Resolution is great. I found a couple of major flaws: 1. When I turn on the TV in the morning. The volume setting is set at whatever it was left the night before and the TV starts showing Samsung TV right away at that volume setting. By the time I react and turn it down, the whole house has been woken up. Should go into choices for the TV program I want to watch so I can set it up, including volume levels, etc. before it starts showing anything. 2. NO NBA app!!!! Are you kidding me? I had to go to the store and buy a Roku stick to be able to watch the NBA, which is the only sport I watch.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
Oct 21, 2020
Reviewer name: Alan
5 out of 5 stars
5 out of 5 stars review

What a great Picture

[This review was collected as part of a promotion.] I replaced a three year old smart TV with the Samsung 7000 series for a larger size but I got a bunch more than just a bigger picture. The clarity is superior and the colors are crisp. The entire viewing experience is far superior than what I was accustomed to. Prior to deciding on the Samsung, I researched brands and models against price and concluded that Samsung gives the most for the cost. I am glad to say that I was proven correct.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 2, 2020
Reviewer name: k zabala
1 out of 5 stars
1 out of 5 stars review

Very Disapointing

I bought this TV in April 2020 and by August 2020 I already had a house call for technical support. They changed the LCD screen to a brand new one, however, 2 days later I experienced the flickering again .. Before buying this TV i had read the poor reviews but I wanted to give it a chance as its brand new. BIG mistake. The whole experience was terrible. The technicians that came to my house did NOT wear a mask and they were also very early for the appointment time i set up. I was out and planned my morning so that I would have enough time for me to be back in time for my booked appt. They were very early and i told them they are not supposed to be here, and they said yeah we were running ahead of time. I replied that they could have at least called, and completely disregarded it. I am overall very disappointed.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
Jan 29, 2023
Reviewer name: Cory
3 out of 5 stars
3 out of 5 stars review

Value

this tv is perfect for the price. it has a great picture. however i have found some issues with it detecting wifi internet. i have owned this tv for a little over one year and i am only capable of accessing the internet features of this tv using a cat cable directly plugged in. other than that the tv is great for the money!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Cory, We appreciate your feedback on the TU7000 TV and are happy to hear you are enjoying the picture quality. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following: 1. Use 5Ghz Wi-Fi if possible 2. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update. You can enable automatic updates for convenience. Go to Settings > Support > Software Update, then select Auto Update. I hope these tips help resolve your concerns. If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 6, 2020
Reviewer name: rallyo7
5 out of 5 stars
5 out of 5 stars review

Amazing Tv

[This review was collected as part of a promotion.] Personally I wasn't sure if it's be worth the investment on a tv like this one but it's been a wonderful benefit to my life! I love this tv, it lets me play music from my phone and computer and Xbox whenever I want

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 16, 2021
Reviewer name: MamaC
2 out of 5 stars
2 out of 5 stars review

Look into it before getting this one

we notmally love samsung products, but purchasing this tv was a mistake. first, it was very difficult to set up. second, it only has 2 hdmi ports. we were going to simply unplug the switch when we want to use our dvd player, but the tv wants to know what is plugged into the ports and it tajes a bit to set up a new device. third, it always has a glare and appears to be made for a completely dark room. also, (my fault for not checking) it has 4 feet so we cant swivel it to see better from different seats in the room. i wish i had done my research.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 3, 2022
Reviewer name: TVdude
4 out of 5 stars
4 out of 5 stars review

Great picture, okay sound, annoying UI

[This review was collected as part of a promotion.] The color and picture on the TV is fantastic to me, much better than any other TV I've owned or paid attention to, apart from multi-thousand dollar models. The sound is nothing to write home about, and sometimes dialogue can be hard to understand, but no major complaints. The UI however can be very annoying and get in the way. Even with all the settings changed to make it as unintrusive as possible, it still sometimes comes up when a device is changed or the TV is powered on, and won't go away without hitting exit on the TVs remote. This is extra annoying, as I don't use the TVs remote for anything else, but have to keep it in reach. Aside from the UI annoyances, the TV is definitely worth the price, and is fantastic for movies, shows, and games.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Feb 19, 2021
Reviewer name: Kimberly
2 out of 5 stars
2 out of 5 stars review

Frustrating

not at all impressed with the tv. i've tried every setting and they all look like a directors cut. each show and program i try to watch looks fake. i was disappointed. 2nd-the remote has way too many confusing features and i find myself constantlypressing the wrong buttons, exiting out of things i am trying to watch. the buttons arent very clear as to which features they perform, and the tv doesnt make it easy to understand either. stupid and as sad as it sounds, i probably wouldve been happier with a roku.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Kimberly: Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. I am sorry to hear that you are not completely happy with your TV’s picture. In addition to changing the Picture Mode to adjust your image, you may also want to adjust or disable the Picture Clarity Settings by going to Settings > Picture > Expert Settings > Picture Clarity Settings. We also appreciate your feedback regarding the remote design and will share that with our internal product teams. If you would like assistance with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Sep 26, 2022
Reviewer name: Dkdowjdhx
5 out of 5 stars
5 out of 5 stars review

Samsung or Nothing

[This review was collected as part of a promotion.] I have been a loyal Samsung product owner for 20 years. Tvs, phones, washer, dryer, fridgerator, watches are all Samsung. The 43" UHD TU7000 is just the latest Samsung product I have bought. Like all others before it, i highly reccomend it. Price and quality is just right. Setup took less than an hour, and thats with installing a wall mount. This is my 8th TV I have bought from Samsung. Im know there will be 8 more.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Dec 10, 2022
Reviewer name: Jgz79
3 out of 5 stars
3 out of 5 stars review

Great clarity Poor Craftsmanship

Good tv however, the HDMI port constantly tries to read my cable box as a PC and it's very difficult to get this tv to stop reading the HDMI port as a PC when it's the cable hooked up. Multi reboots of the cable box, tv and unplugging and plugging in the cables and finally resetting the Smart Hub in the settings before it finally works. Today it took an hour and 15 min before I got to watch tv. One more time and I'm going back to LG

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Jgz79, Thank you for your purchase and feedback regarding the TU7000 TV's connectivity. I'm sorry that the TV is incorrectly reading the source. If it happens again, I recommend running an HDMI test to help you diagnose the issue. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor