Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forBad experience
bought this tv on july 03, 2020. was fine for first few days but now the screen is blinking automatically when i played the video. either i have to stop that video and play other video or i have to power off tv for 5 mins. its so irritating now and decided to return.
BIBASH: Thank you for sharing your review of the Samsung TU7000 TV. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment. Again, my sincerest apologies. We hope to regain you as a customer in the future. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Samsung TV Support is available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Excellent Picture Quality
[This review was collected as part of a promotion.] All of TVs in our house are Samsung and we wanted to replace the one for our guest room. I purchased this model and was pleasantly surprised by the picture quality. I often find myself watching television in that room now. Thank you for such excellent quality products.
GREAT FEATURES ON THIS SAMSUNG MODEL
[This review was collected as part of a promotion.] THIS TV SET IS USED IN THE DEN, IT WAS PURCHASED TO REPLACE A 55" LG UNIT THAT DIED AFTER 2 YEARS. I DECIDED TO TRY A SAMSUNG INSTEAD OF ANOTHER LG BASED ON THE COMPARISON OF FEATURES. THE ONE FEATURE THAT I REALLY LOVE ABOUT THIS SAMSUNG MODEL IS THE ABILITY TO MIRROR MY APPLE DEVICES WITHOUT NEEDING AN ENGINEERING DEGREE TO MAKE IT HAPPEN. THE OTHER FEATURE I REALLY LIKE IS THE EASY SETUP OF THE BLUETOOTH SOUNDBAR. A+ ON THESE. OF IT IS VERY EASY TO OPERATE AND SET UP AND I REALLY LIKE THE PICTURE, CLEAR AND SHARP WITH THE 4K RESOLUTION.
Nice picture but wifi doesnt work well
[This review was collected as part of a promotion.] The picture on the TV is very nice, however I've had issues getting a strong enough signal over wifi. My computer can operate fine in all parts of the house on wifi, but the TV struggles to play netflix, hulu, and the Samsung channels with a wireless connection. The only way it works is to plug into ethernet, which is inconvenient and a tripping hazard for people and my dog.
Love2shop: Thank you for purchasing the TU7000 TV and for your review. I am very sorry that you are experiencing Wi-Fi connection issues. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings >Support> Device Care> Self Diagnosis> Smart Hub Connection Test 4) Please be sure you have the latest firmware update which enhances network connectivity. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Everything we could have asked for
[This review was collected as part of a promotion.] We have only ever purchased Samsung TVs, but this one was a major upgrade from the 32” one we bought many years ago. It was the perfect size over the fireplace and everything about it is perfect. The picture is clear and easily adjusted. The options it offers as a SmartTV are exactly what we wanted. I couldn't be happier.
Crystal TV has the best picture
[This review was collected as part of a promotion.] I use the TV for everything from streaming movies to searching the web its a 50" monitor can't get much better than that. I use it for about everything. Gaming has to be my favorite playing games on a Crystal Screen is so much better when your playing your favorite Racing game or action game to don't get any better.
Very Happy
[This review was collected as part of a promotion.] I am very happy with this Samsung TV! It is nice and large. The picture is clear. The colors are great. The sound quality is crisp and clear. The remote is easy to use. The set up and installation were extremely easy. I love that Netflix is a programmed key on the remote. The installed apps are a nice feature making is easy and fast to find what I want to watch. There are a lot of apps too! There is a 'game' app that has tons of different games to play. I haven't played them yet; however, it is nice to know they are there and that there is a good variety of games. I have not been able to find anything about 'voice control' on the remote or in the manual, so I am not sure what that is. I also have tried to figure out how to use my Amazon Alexa with the tv, but have yet to find any information on how that works.
Glitchy
wow. nothing but disappointed in this product i have to constantly unplug the tv just for the tv to switch apps for example spectrum i've gone through all the self diagnostics this happened right out of the box should not have thrown the box away i would've returned the tv right back to the store the same day
Hi Crashstory, Thank you for your review of the Samsung TU7000 TV. We appreciate your feedback on the issues you are experiencing with your apps not functioning as expected. If you haven't tried already, we recommend optimizing the smart TV performance with the Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. We also suggest you check your internet connection: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Resetting your TV's SmartHub can also help resolve app issues you are experiencing. To reset your SmartHub, please try the following steps: 1) Gather the login information for all of your apps: When you reset Smart Hub, you will sign you out of your Samsung Account and all of your apps, not just the one you're having trouble with. Make sure you have the current login information for all of your accounts before you proceed. If you need this information, visit the app developer's website. If you need your Samsung account information, visit Samsung Account Support. 2) Reset Smart Hub. - Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub. - (or) Navigate to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. 3) Enter your TV's PIN: The default PIN is 0000. If you have ever changed the PIN on your TV, enter your PIN to start the reset. 4) After the initial setup process, try the app again. Note: You may need to download the app again after the reset. If you are still having an issue with the app after completing the Smart Hub reset, reach out to the app developer to see if they are aware of the issue. Many times a fix is likely to be available soon. Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Specialist
Best TV I have ever had
[This review was collected as part of a promotion.] I use this TV on a daily basis, watching movies, shows, playing games. This is the first what time I've ever owned a smart TV, I think my favorite part is the remote and you can just click on Netflix.
Vibrant & colorful entertain
[This review was collected as part of a promotion.] It's been a year. Busy City life. Returning to home needs some easy refreshing enchantment that can keep the mind off from the whole day of workload. And here comes our Samsung television, the true magic box, our friend, out should I say a family member. With the vibrant color and Crystal clear experience we get emerged into the world of entertainment. I really enjoy the sharp and well saturated picture quality whether I watch movies or cartoons or play some games, it never fails to impress me. I must say good job Samsung. As a member of Samsung community I also happen to have a Samsung mobile phone that comes in synchrony with the Samsung TV. But I wish there were more productivity from the remote control that was supplied with the Samsung television such as a voice command execution and also some more space inside the memory of the Samsung tv. And also I would like to have a boost in the sound system of the TV itself. But again it's truly a piece of work and a true entertainer. Love you Samsung.