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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,716)
  2. 4 stars18% (1,969)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (471)
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Showing 3,971-3,980 of 10,252 reviews
Jan 2, 2022
Aria
1 out of 5 stars
1 out of 5 stars review

Was good while it lasted...

i bought it november 2020. now it's jan 2022, this morning the tv screen went black and appears to keep turning on and off. remote controller's not working, nor does the power button. the previous tv we owned from different brand lasted well over 6 or 7 years and it didn't have technical problem when we decided to change tv either. i'm not sure if it's just i'm unlucky with this product or are the smart tvs nowadays all have short lives... but i'm pretty disappointed , as this was our first smart tv and i loved all the functions.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Aria, Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with the TV turning itself on and off. Your feedback is important to us and will be shared with our product teams. Here are some service options: - If you have an extended warranty, you can reach out to them to have process a service request. - If you're OUT of warranty, please use the following link to locate a service center in your area: http://www.samsung.com/us/support/service/location Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Sep 15, 2020
UHDFavorite
5 out of 5 stars
5 out of 5 stars review

Crystal Clear!!

[This review was collected as part of a promotion.] My new Crystal UHD TV is the best upgrade I made!! The image is on my favorite movies and tv shows are crisp and the colors are vibrant. Not to mention the home selection button which allows me to easily navigate from watching my favorite shows on Netflix to keeping up to date on my health on the Samsung Health app. There's so much this TV has to offer and I can't wait to discover everything!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 22, 2020
Sydney
2 out of 5 stars
2 out of 5 stars review

Glitchy

this tv hasn't worked well at all and i've only had it for 2 weeks. expected a brand new tv to work amazing for at least that amount of time. periodically won't load my apps, like hulu for example, and makes me reset my tv in order to get any of them to work, which in turn makes me have to re-enter all my info. shuts off randomly and wont turn back on for 10 min. screen flickers on certain apps/channels and wont ever go away. the color of everything on the screen turned green for a whole day, nothing fixed it until it just stopped the next day. the list goes on and on, definitely disappointed.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Sydney, I am sorry that you experienced multiple issues with your TU7000 4K Smart TV. If your TV has recently auto-updated its firmware, several of these issues should have been fixed (i.e., the color glitch your experienced). After the update is installed the TV will shut down and restart. Once the TV restarts, press and hold the Power button until the TV turns off and back on. If your TV is still flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings > General> Eco Solution> Ambient Light Detection Settings > General> Eco Solution> Power Saving Mode Settings > General> Eco Solution> Motion Lighting Settings > Picture > Expert Settings > Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Settings > Support > Device Care > Self Diagnosis > Picture Test I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions

Jul 27, 2022
Samsungisthebest
4 out of 5 stars
4 out of 5 stars review

TV for my seasonal cabin

[This review was collected as part of a promotion.] I have a higher end Samsung in my other home. We just needed a basic tv at my camp. I LOVE the Samsung menu of channels for tv without cable. You really don't need a cable box for anything else. Just cable hookup to stream FUBO(for everything Sports), Netflix and Prime. Perfect setup. I'm giving 4-Stars because, apparently, Samsung TVs and Frontier Communications don't communicate wirelessly. So I needed a cable to go TV to router. No one at Samsung could figure it out so I bought a cable and tried that. Works like a charm!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 19, 2020
Baellis
5 out of 5 stars
5 out of 5 stars review

State-of-the-art Crystal clear tv

[This review was collected as part of a promotion.] I couldn't be more happier, this is definitely a step up no doubt about that. Bought this baby yesterday after years of buying different brands. My previous one was an Android TV which was a paying in the neck. Well, back to my new TV, the quality of the picture as well as the sound, and the size combined with the price it is a dream come true, everyone can afford this new device. It is worth every penny.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 20, 2020
Smoove
5 out of 5 stars
5 out of 5 stars review

Easy set up, great picture

[This review was collected as part of a promotion.] Have had this TV for about a month now and continue to be pleased with it. It's lightweight, was easy to setup and install. Additionally there is an adequate number of HDMI inputs and the image and sound quality are great for a TV.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Apr 18, 2021
DEANDRE
5 out of 5 stars
5 out of 5 stars review

Birthday gif

[This review was collected as part of a promotion.] I bought the TV for my birthday it was actually a gift to me it looks beautiful in my living room easy to use cuz it's a smart TV the apps download beautifully and whenever people come into my living room but they always admire the quality of the picture

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 31, 2022
Elrickuatro
4 out of 5 stars
4 out of 5 stars review

Good smart TV, Old classic remote control

[This review was collected as part of a promotion.] The Cristal UHD has a very good picture and quality with streaming, video games and air TV. Deeper blacks and brighter whites, the colors are OK. Internet/Interface: Is OK 7/10 I'm having some issues with slow internet first week and then sometimes the wifi connection fails so I have to change to etherneth. And the Interface through the menu is sometimes slow comparing with other Samsung TVs. I had a previous Samsung so the set up was rather easy just had to login and the app installed all apps without problem. Control: My personal opinion is they should kept the old minimalist design control, the less buttons the better , some cases during night due to the huge amount of buttons I cannot navigate through the interface as easy as I used to do in the minimalist design.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 21, 2020
Jose
5 out of 5 stars
5 out of 5 stars review

Samsung is the best!

[This review was collected as part of a promotion.] I purchased this Tv for my new house and it just fits perfect. The picture quality is amazing! The ease of syncing it with Google-home and other devices is unbeatable. Samsung is so far ahead in its dependability and quality of the products they create.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 30, 2021
Anonymous
2 out of 5 stars
2 out of 5 stars review

Large picture frame

who ideas was it to only have 2 hdmi ports? naturally with a tv this big i want surround sound 1 port. but what about cable tv, fire tv, roku, apple tv and others, with this tv pick only 1. 1 port for all my entertainment experience , really? everytime i have to unplug something from that port to watch i want to send it back. the picture is good at least make a three port hdmi connector that will work with the tv and remote.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028