Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forBest TV ever
[This review was collected as part of a promotion.] Absolutely amazing, best TV picture and functionality I've ever owned. Watching movies, better than the theatern The best thing is watching any kind of sports, it looks and feels like you're there..
Brings new life to the family
[This review was collected as part of a promotion.] This picture quality is so amazing. The screen actually comes to life. Set the TV up in the family room. One night while we were having dinner I actually tried to pass the potatoes to the woman in the screen she looks so real it was like she was sitting at the dinner table my wife thought I was crazy but I thought the women on the screen was at my table.
Returned with 3 days
[This review was collected as part of a promotion.] This tv had horrible picture quality for regular cable use. No adjustments or changing hdmi cables helped. We returned the TV and went with a less expensive better quality brand. I would not recommend this TV to anyone.
Hi Nope247, We appreciate you taking the time to let us know about your experience with Samsung’s TU700D TV. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product teams. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know that we are always here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to regain you as a customer in the future. ~ Samsung Advisor
Lasted exactly 1 year then died
[This review was collected as part of a promotion.] I have several Samsung TVs and generally they are pretty good. This unit was lightly used and the screen went out at almost exactly 1 year of use. The sound still works so it is like the good old days of staring at a radio.
Hi FloridaManWithNoTV, We are sorry to hear about the issues you are having with your TU7000 TV. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. If your TV has a black screen even when it's on, it's entirely possible it could be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After reconnecting the external device, could you turn it off and back on? 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting to a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If the issue persists after these steps, then the TV will need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Amazing Quality
[This review was collected as part of a promotion.] This TV can run apps lime YouTube and Netflix without any slowdown or glitches. The remote is very nice and doesn't have any input lag. It is also very easy to connect a soundbar to enhance the experience
Great for the price, very pleased.
[This review was collected as part of a promotion.] I use my TV for daily gaming, movies, streaming, etc. I have enjoyed the picture quality and setting options available. The only downside to this device would be the limited HDMI ports but it is manageable and not a huge downside. I would recommend this TV to anyone looking to upgrade on a budget.
Qualified winner
[This review was collected as part of a promotion.] As a younger adult my favorite thing about the Crystal UHD was the quality of the resolution, with a picture so clear not even my dreams could catch up. My younger sister loves the convenience of smart having a smart tv and she zooms right through the applications. My mother on the other hand loves how sleek it looks in her room. Over all, we love how amazing this tv is and it works for all of us! Thanks guys!
Black spot
i have had a black spot that races down intermittently from the left center to the center of the screen since i have owned it. i have looked for reasons why and i can't find anything. i've tried different adjustments and nothing. its not to bothersome, but it shouldn't do that with a brand new tv and a big brand name. at this point , i am done with samsung products. i have had the galaxy 3, 5 and 7. i hated the 7. i ditched it and went with the lg. i love it! i thought i would try the samsung tv and i am regretting that.
Hi Phillip, Thank you for purchasing the Samsung TU7000 and for sharing the issues you are experiencing with your unit. Your feedback is important to us and will be shared with our product teams. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN50TU7000FXZA Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Love it! Great features!
[This review was collected as part of a promotion.] I love this tv so much. At first I couldn't figure out how to enable 4K on my gaming system but figured it out. Gaming looks crisp and amazing on this tv and Netflix, Hulu, and prime all look amazing as well. I honestly haven't had any problems with it and I feel like it will last a long time. The included tv feet were amazing and I didn't have to use screws or anything to put them in the tv. I love how it always enables game mode automatically. The smart tv options are great as well. I don't have any problems with input lag either. I love this tv so much.
Just, wow...
[This review was collected as part of a promotion.] I just have to say this tv is AMAZING, all of the features that are included right from the get go is astounding, I usually use it for either Netflix or gaming and the picture quality is the best I've ever seen!