Human interface sucks
[This review was collected as part of a promotion.] The picture is fine, as one would expect with a current tech TV. However, the remote control hand head controller is poorly designed, ergonomically. Small lettering requires perfect vision or glasses and lots of light. Having to turn on the light and get glasses out to navigate is a pain in the butt. The interface on the TV screen for "Search" function is one long line that has to be negotiated and when selecting a character, extra choices show up on all sides of the selected character. SHould have been a QWERTY or matrix box, so much more efficient. The audio output doesn't remember the last setting when choosing a blue tooth device. Always defaults to SPEAKERS. One has to select every time to use the bluetooth option through a cumbersome SETTING menu. THe TV will pass through to the speakers a loud, buzzing noise if the blue tooth device is not on! Stupid in this day of electronic circuitry to mute noise. Clunky is my best description of the use of this TV.
reply from Samsung Brand Ambassador
Hi Sammysucks,
Thank you for sharing your review of the TU7000. We appreciate your feedback and will make sure to share this with our product team.
To assist you in learning the various features, functions, and settings of your remote, you can download the AU8000 TV's Remote Control Leaflet on Samsung's website under 'Support' (top right corner) > 'Manuals & Software'> TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup. Additionally, you can find other guides and manuals to assist you with your TV's features further.
Please keep in mind that some settings, such as Bluetooth, will not be remembered, as these devices are used on-demand. When the TV turns off, the Bluetooth device will disconnect, and the TV won't reconnect automatically unless you choose to pair the device again.
When connecting via Bluetooth, there are a few things to keep in mind:
1. You can't use Bluetooth devices, and the Wi-Fi Speaker Surround Setup feature simultaneously.
2. Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be available, depending on the environment).
3. Lip-sync errors may occur.
4. The TV and Bluetooth device may disconnect, depending on the distance between them
5. A Bluetooth device may hum or malfunction: a) When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the TV. b) When the device is subject to electrical variation from obstructions caused by a wall, corner, or office partitioning. c) When the device is exposed to electrical interference from the same frequency-band devices, including medical equipment, microwave ovens, and wireless LANs.
If we can further help with any other issues, please know we are here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the 'Support' link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor