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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Oct 25, 2022
TJ1992
5 out of 5 stars review

Great Smart TV

[This review was collected as part of a promotion.] I love this tv! Switched over from the V brand, and Samsung has been seamless with very few issues. Easy to navigate and easy to follow. The settings are great for high quality and high performance but also allow an easy switch to being energy efficient. Would recommend 10 out of 10 times!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 25, 2022
LovemySamsungs
5 out of 5 stars review

I just love Samsung.

[This review was collected as part of a promotion.] Samsung is the best. I've had other brands. Last one was Vizio TV because it was cheap and l needed a bigger TV to watch in my room. I watched 10 to 13 hours of TV because being depressed with anxiety I didn't want do anything else. I bought antenna that picks of for miles and l have internet After my daughter ask me what l wanted for my birthday I told her Samsung 43 inch TV. I can't mount it to TV. Dont know how and nobody wants to help. We found this one and l just love it. Samsung back in early 90's made a small TV had program turn on and turn off. I wished this feature was still available. But with Samsung l can set TV to a laster channel and time. Vizio does not allow that. l still love Samsung. The 4K clarity is amazing compare to other TV. I'm still learning what this TV does. It will take me a while, but that's ok. I don't get surprises anymore. Like UHD, l have no idea so far. When my washing machine tore up. I figure l would spend alot for new one anyways. I am now the owner of Samsung washer. One day l will buy Samsung dryer and other appliances made by Samsung. Take me 15+ years living on only disability and paying a mortgage. This is one of my dreams. Thank you Samsung for slowly making some come true. Sincerely Samsung owner. Its just me and my daughter. Nothing l can upload to help win.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 3, 2020
Mackenzie
2 out of 5 stars review

Black screen after two months

we purchased our samsung in august and it seemed to work great! all of a sudden not two months later, the tv screen is black with a faint image. i researched all possible solutions and nothing has solved our issue. this is apparently a common issue. we turn off the tv and its working, then the next say we turn it on and it is a black screen and doing the same thing. we have audio and we can see the tv has turned on but we cant actually watch our brand new expensive tv. my old vizio from 2014 is a better working tv than this, which we still use in a seperate room. do not buy unless you are ready to pay for a brand new tv to be repaired. extremely frustrating.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Mackenzie: Thank you for purchasing the TU7000 TV and for your review. I am very sorry to hear that you are experiencing issues with your screen randomly going blank. There are a number of reasons this may be happening. • Cable connection problem: Your Samsung Smart TV is likely to have a black screen issue due to the cable connection problem. Loose connections, damaged cables or inactive power sources are the probable cause of the problem on your TV. • Sources issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. To find out whether the problem is with the sources, press the Menu button on your remote. If the menu appears on the screen of your TV, then the problem is with the sources. • Inputs setting problem: The black screen issue could be due to the inputs setting problem. Your TV might be set on a wrong input. Ensure that your TV is set to the correct input to avoid this issue. • Firmware update issue: Your TV screen might be having a black display due to the obsolete firmware. The firmware, therefore, needs to be updated to solve this issue. • Sleep timer/power saver mode: In cases where your TV randomly goes black, the issue could be due to the sleep timer or energy-saving mode being on. Consider turning them off to see whether the problem is solved. • Hardware failure: Also, your TV might be displaying a black screen due to the hardware failure. This could be a faulty circuit board, faulty TV panel or faulty LED on TV. For this case, you will need to seek for professional service to have your TV fixed. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 27, 2020
BuffaloBob
4 out of 5 stars review

Great TV for the price.

[This review was collected as part of a promotion.] Probably the best bankg out there for the buck. Was in the market for a new bedroom TV and came across this. Since this was for my bedroom I didn't really need QLED or 120hz screen, so why pay for it. I would definitely buy again if the need arose.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 27, 2022
DOMINANCE
3 out of 5 stars review

TV BROKE AFTER A YEAR

[This review was collected as part of a promotion.] THEY SENT ME THE TV WITH A CRACK IN THE SCREEN!!!! THEY SAID THE TV WAS GOOD AND ABOUT A YEAR LATER THE TV WENT OUT!!!! THEY SENT A TECHNICIAN OUT HERE AND HE STAYED OUT HERE FOR 3 MINUTES SAW THE CRACK AND SAID THAT CAUSE THE DAMAGE!!!! IT TOOK ME ABOUT 3 MONTHS TO GET A REFUND AND I STILL DON'T HAVE A NEW TV TILL THIS DAY!!!!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi DOMINANCE, We appreciate you sharing your experience. Please call us so we can further assist you. Please know that we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Nov 21, 2022
Bampasou
3 out of 5 stars review

Great picture : Awful remote

I purchase the 43" version of this line about 6 months ago to use in my bedroom. The picture quality is great as you would expect from Samsung. But the remote is poorly designed. When I was reading the reviews before I purchased there was a complaint about the button sizes on the remote and I just thought it was it was a Karen complaint. Then I purchased, she was right. And whoever designed the user interface must be clueless. It takes 17 sets to set the sleep timer. And if you accidently press one of the mini buttons out of sequence, start again. It's such a PIA, I would not purchase this again, and I'm in the market for a 65".

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Bampasou, We appreciate your feedback on the TU7000 TV's remote control. Please know your review will be shared with our internal product teams. I do want to let you know that you can control your TV from your Android or Apple device by downloading the SmartThings App. Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Dec 23, 2022
Clock
5 out of 5 stars review

Amazing upgrade!

This Tv the as an amazing upgrade. It took a while to get inside the house but it was well worth it. The quality is amazing and it comes pre featured with everything we want and need. The only problem I see in this Tv is the amount of HDMI ports there are only 2 HDMI ports on the tv so you have to really think about what you want to hook up.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi Clock, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

Sep 15, 2020
Applesucks
5 out of 5 stars review

This TV IS super clear

[This review was collected as part of a promotion.] easy to install and the sound system is just perfect. It suits great for entertainment, either gaming or movies. The best feature of this TV is it has free TV live channels and a huge variety of apps.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 18, 2021
piano sounds
3 out of 5 stars review

just two design problems otherwise good

the 43inch crystal tv i purchased is working well so far but the remote that came with it is really difficult to use and i could not find any instructions for it either in the tv user manual or online. it has many tiny buttons with no explanation of their function. also i miss the swivel base that was an important feature of the samsung tv that i had to replace.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 5, 2022
Steve123
5 out of 5 stars review

ALOT of features and tech for a great price!

i found this tv while looking for a basic tv. i was able to purchase this tv, which was way more advanced and had more features for less, than the “cheap” tv's! i have a much more expensive tv hanging in our family room that doesn't do half of what this samsung does. i will be ordering another for our family room and replace whats currently there.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028