Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forPicture too dark!
this tv is the worst picture ever. it changes every time i turn it on no matter what i put the settings on i can't see dark scenes 100% of the time. very disappointing. we've had a samsung for 25+ years and now i'm questioning whether we should go with a different brand. we are turning this tv back in today, 3 days after receiving it.
Becky: Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/ If you need further assistance or have any questions, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Great Tv
[This review was collected as part of a promotion.] We use our TV for daily viewing. We are able to view Amazon Prime for our video entertainment. We access our church services using smart view to share from my Samsung Tablet. The color and sound are excellent. This was our first larger TV and really enjoy it.
Ease of use
worst remote ive seen. very hard to navigate through to get to apps. some apps dont load at all, some common apps wont open. seems to favor their own apps over mine for ease of entry. cheap tcl i had before was easier to use and worked as good for less money. actual tv works fine if you can find your apps
Very good product.
[This review was collected as part of a promotion.] I use the TV for various things and I think it performs well in all aspects, especially I really like the image. I would recommend this product because it fulfills everything it promises and has good characteristics.
Great picture, but thats it
remote: ridiculous. the arrow buttons that you use the most are at the bottom of the remote and are amongst other buttons so closely you constantly push the wrong button. won't connect to the internet; cant load anything via the internet app. won't connect with airplay. no keyboard option for searching titles or entering emails, etc when using phone as remote overall i'm a bit disappointed. ill get used to it, but i thought i was getting a tv that was higher end and there fore user friendly. i would have thought samsung to have spent more on user interface optimization.
JuliaGulia: Thank you for purchasing the Samsung TU7000 TV and for your review. We appreciate your feedback regarding overall user-friendliness and will share it with our design teams. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. For assistance or any questions, please contact us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Phenomenal Picture. VERY happy.
[This review was collected as part of a promotion.] This television has a phenomenal picture quality. It has a lot of picture modes to obtain the style picture you want. Even the sound is great. I have sound bar but, never needed to hook it up to the television. The sound is great all on its own. The remote is not complicated and easy to use or you can download the Samsung app and have a remote on your phone. The app works great with not glitches. I would highly recommend this television to anyone looking for a large screen television. Samsung has always produced the best picture quality and I have always been very satisfied. I refuse to spend the money to buy a television unless it is Samsung!
Samsung delivers again with Crystal UHD
[This review was collected as part of a promotion.] The TV all around has a decent SMART Universal Guide, UI experience, and ease of use to access various apps and add new ones. Crazy details that certainly making rewatching older and newer films quite an eye-opening experience. SMART features make it easy to sync with devices and other tech. There are quite a few options to update or moderate your preferred settings for color, brightness, balance, etc. Only thing that this TV doesn't handle well with higher colorful settings is gradients; things get muddy and not as smooth as other Samsung models, whether it'd be on an app screen or within a video.
great size and clear picture - some draw backs
[This review was collected as part of a promotion.] issues: It doesn't appear that I can link it up to wifi earbuds the sound is all over the place, doesn't pic up conversation well but blasts you out on the sound effects and music the screen is incredibly dark. the rep I bought it from warned me but I didn't believe him. Its dark and I've tried adjusting what little I can in the display settings but its a lost cause. I can't watch darker themed things during the day with blinds open on my windows. pairs well with firestick is thin and very lightweight reasonably priced
Hi there aquakittie, We appreciate you sharing your experience when connecting your wifi earbuds to the TU7000 TV. Please try re-pairing your wifi earbuds with your TV. Go to Settings > Sound > Sound Output > Bluetooth Speaker List Some things to keep in mind when using Bluetooth headphones: - You can only pair one Bluetooth audio device at a time. - You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature (also called Surround), or TV SoundConnect simultaneously. To adjust your TV's sound, you may want to try adjusting the settings to suit your personal sound preferences. You can change the Sound Mode by going to Settings > Sound > Sound Mode You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings I see that you’ve already tried adjusting your image, please try the below instructions: Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Is the default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Is suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to: Settings > Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor
Superb Image Quality and Color Contrast!
[This review was collected as part of a promotion.] I was skeptical about the purchase at first but after using it for everyday multi-media entertainment purposes. I love the Image Quality and resolution that I could get from the TV. Not just the color resolution but the built-in speaker is spot on and perfect for my apartment. The Tizen OS is very easy to navigate around and the first-time set-up is really convenient and easy to do. This is indeed one of my best purchases.!! Loving it.
My Galaxy TV is amazing
[This review was collected as part of a promotion.] This TV is truly amazing. It's capabilities are endless. We use our Samsung TU7000 for all our entertainment. We love having movie night now and this TV actually has a movie settings wich gives it that authentic theater atmosphere. It's great for playing games. Works really great with Playstation, Nintendo, and Xbox 1. We couldn't ask for a better TV. So grateful to have mine.