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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 2,361-2,370 of 10,259 reviews
Oct 26, 2020
Reviewer name: Jrod
5 out of 5 stars
5 out of 5 stars review

Great Features

[This review was collected as part of a promotion.] I have owned multiple Samsung Tv's in my life and this by far is the best. I debated switching bands and talked myself out of it. I am glad I did I will continue to only have Samsung Tv's in my house.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 16, 2022
Reviewer name: ErickFury
5 out of 5 stars
5 out of 5 stars review

Crystal UHD 65"

[This review was collected as part of a promotion.] The television this new Samsung replaced was a complete waste of electricity. Since my purchase I have had the best picture for movies or video games. The sound is good enough I don't need to add a sound bar in my living room. I will only purchase Samsung televisions to replace my other ones since they have shown consistency with their quality.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 15, 2021
Reviewer name: CosierCoffee605
5 out of 5 stars
5 out of 5 stars review

Super clear and beautiful colors

[This review was collected as part of a promotion.] I purchased this tv for my living room a couple of months ago and I just have to say that it's the best tv I've had so far, the colors are vibrant and super clear, the speakers are really loud and sound really nice, and the OS is really fast and responsive. Definitely worth the price.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 11, 2021
Reviewer name: Rich123
5 out of 5 stars
5 out of 5 stars review

Excellent picture clarity and color

[This review was collected as part of a promotion.] I have used my TV to watch broadcast TV, streaming Prime Video, Netflix, Disney +, Sling, as well as YouTube. I have also streamed directly from my Galaxy phone with excellent results. The operating system "TIZEN" runs smoothly and has a self-diagnostic feature to assist if needed. This is an great TV is this price range and the warranty in my opinion is one of the best on the market.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 18, 2020
Reviewer name: vanessa
5 out of 5 stars
5 out of 5 stars review

Perfect size!

[This review was collected as part of a promotion.] I bought the TV for my bedroom, I was very satisfied with the size. I love how easy is it to move from the TV channels to Youtube, Netflix, Hulu, Disney+ and many more other apps. I organized the apps as well in the order of my preference, which was helpful. I also love the timer option which I use a lot, like in case in fall asleep. Another plus is how easy it is to connect to my phone or laptop so I can display stuff on the screen. (: Very happy with my purchase, and it had a good price, for a college student!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
Reviewer name: Happy20
5 out of 5 stars
5 out of 5 stars review

The picture on this Tv is amazing!!!

[This review was collected as part of a promotion.] So clear and the sound is great as well. I love it so much I ordered a second one for my bedroom and contemplating purchasing a third for my son at his place. The price is amazing for for Samsung quality!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Feb 24, 2022
Reviewer name: Oooo
3 out of 5 stars
3 out of 5 stars review

Its Ok

i cant say there's anything that i love about this tv. i was used to the roku tcl that we had, and the ease of choosing an app or live tv. with this one, the remote doesnt let you click fast through anything, and if you try to, it skips way ahead. the tv turns on by itself almost every night which is incredibly annoying to have to go into the app and turn it off again. some of the apps make you use the phone app to stream to the tv when n the tcl that was never an issue.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Oooo: I'm sorry to hear your experience with Samsung's TU7000 TV has fallen short of your expectations. 1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds. 2. Check the power cord to see if there is any visible damage. 3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet. 4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. 5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off. If the TV continues to turn on by itself continuously, please contact our Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Our team is always here to help! - Samsung Advisor

Oct 6, 2020
Reviewer name: GBar
5 out of 5 stars
5 out of 5 stars review

Best picture I've seen

[This review was collected as part of a promotion.] I had the same flatscreen for ten years, and decided it was time to update. I'm always skeptical when buying a tv, but this one has far exceeded expectations. I put it to the true test instantly by turning on Blue Planet and the colors and contrasts are incredible. Would recommend to anyone.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 24, 2022
Reviewer name: Televisionman
4 out of 5 stars
4 out of 5 stars review

Great TV, okay operating system

[This review was collected as part of a promotion.] I've had this TV for a few months now and im very impressed with it. Definitely exactly what I wanted. The operating system can sometimes bug out a bit, or lag behind, so it's not perfect but no smart TV is.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi TelevisionMan, Thank you for sharing details of the menu/interface lag you’ve experienced on your TU7000 TV. Please ensure your TV’s firmware is up to date with the latest version, which includes updates to improve lag. You can check this by going to Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. Thanks for being a part of the Samsung family! ~ Samsung Advisor

May 14, 2022
Reviewer name: Cassidy
2 out of 5 stars
2 out of 5 stars review

Screen good, functionality embarrassing

i've had this tv for a year now. when it's working, it is a very enjoyable experience as far as the visual quality, but the functionality is just downright terrible. i bought the soundbar that goes with the monito and it has gone from working with the hdmi to only working through bluetooth to switching between the two to not connecting until i manually do it etc etc etc. often the tv will turn on very dim and only reset to brighter if you turn it off and turn on again. it will also have trouble recognizing devices that you frequently plug into it. the lag time for the menu screens is also extremely frustrating.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Cassidy: Thank you for purchasing the Samsung TU7000 TV. You may want to try the Audio Pass-Through feature to address audio delay. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay. To activate this feature, go to Settings > Sound > Expert Settings > Digital Output Audio Format > set to Pass-Through If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We look forward to hearing from you soon. ~ Samsung Advisor