Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forI LOVE IT
[This review was collected as part of a promotion.] I love this tv. I bought it for my bedroom and it works amazingly!!! This tv is amazing because you can download so many different types of apps! I love that I can also turn it on and off using google assistant and not needing the hub to do so!!!
Best budget gaming TV
[This review was collected as part of a promotion.] I absolutely love all of your products. I was upset when I had to move and sell my old Samsung TV and then with the pandemic I had to buyer a cheaper brand replacement. It has been serviceable but I've always missed my Samsung TV. I do a lot of online gaming and you guys are always leading the pack in TVs best suited for gaming, the designs are nice and sleek, and the OS is best among smart TVs. The only real complaint I have is the lack of a 3rd HDMI port.
Overall it's fine for an inexpensive TV
[This review was collected as part of a promotion.] I hadn't bought a new TV in several years, and I went with a top brand, but a discounted price. In retrospect... I might have made a different choice. But overall - it's fine. It's a decent enough TV . The 2 main issues I have with it are: It's dark. Like really dark. Watching any dark/night scenes and I can't make out many details. I've turned the brightness WAY up and turn all the lights off in the room shut all the blinds etc, and it's still difficult to make out what's happening. So I mostly watch shows with dark/action scenes in the evenings, because in the daytime I might as well be looking at a black screen with some audio. The other thing is small, and odd. It turns itself on. Not all the time, but often enough that it's annoying. I'll turn it off at the end of the day - go into the next room and hear it come on. It's baffling!
Hi Sher71, Thank you for your purchase and your feedback on the Samsung TU7000 TV. Please know we are here to help you and have a few troubleshooting tips that may resolve your issues. First, if the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings. I recommend using Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic. Or you can manually adjust the Brightness, Contrast, and more. Press the HOME button on your remote, then navigate to Settings > Picture > Expert Settings. You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > General > Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV according to the ambient light level to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings > General > Eco Solution > Ambient Light Detection. Now, if your TV is turning itself on, there are a few steps that I would like you to go through to ensure they are not the cause. 1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds. 2. Check the power cord to see if there is any visible damage. 3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet. 4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software. 5. Disable the Power On with the Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off. Finally, if you are using the device through HDMI, it could cause the auto-on, as Anynet+ is enabled. Occasionally connected devices such as game consoles (PS5, Xbox) or cable set-top boxes send a turn-on signal, for example, if they have software updates. We recommend you try turning Anynet+ off as it may be causing auto power on. Go to Settings > General > External Device Manager > Anynet+, then disable. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Good-looking but bloated regret
the visuals and sound are fine. but the main screen is a bloated mess of ads, a confusing user interface, and apps you can't remove. i want a tv that lets me choose what i wish to see on screen. your attempt to make things convenient has resulted in a tv i downright loathe. the remote control is an un-ergonomic disaster. why would you put that many buttons on the controller? i need power, an enter button, and four navigational buttons to move around the screen. there are over 55 buttons, 91% of which i don't use and not one of the ones i use sits in the natural position of my thumb besides the samsung network button. i constantly mis-click and go into things i don't want. i hate this and it's not making my experience better. i would not recommend samsung tvs to anyone as a result.
First Samsung tv
[This review was collected as part of a promotion.] Have plenty of Samsung monitors and always been happy with them so decided to get a tv and couldn't be happier once you set up your Samsung account you get access to free programming up scales everything to 4K and love the dedicated game port hdr 10 better than may monitor just go buy one great price for an even better tv
Great TV. Needs Upgrade On OS
[This review was collected as part of a promotion.] I love the TV and everything it can do and the quality is great along with the sound for its size. The only thing I have an issue with is the response of the OS. There is a delay between when i press a button and when the action happens on the screen. Not sure what the issue is but im sure its the firmware. Other than that i love the TV.
Gave two tries. Shouldnt have
first one turned on once and never again. got a replacement. was fine for first few days. now it either doesnt read the hdmi input or no volume. have to unplug and plug back in to resolve. would return as i have onky had 7 days but got rid of box after 3 days. waste money.
Twill: I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty. Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope you’ll give us a chance so we can provide you with the excellent experience we strive for. - Samsung Advisor
CRYSTAL UHD 4K SMART TV
[This review was collected as part of a promotion.] The Samsung Crystal UHD 4K Smart TV is a great investment and must have, as Samsung has proven to have reliable and long lasting products. The picture quality and clarity is amazing from any viewing angle, whether sitting directly to the side or lying down . The setup and menu settings are easy to navigate, and accessing streaming services and apps are even easier to access. The Samsung and Smart Things App was a pleasant surprise as it connects your Smart TV, phone, remote and other smart devices together to make life so much simpler! Lastly, the complimentary access to Samsung TV Plus is a great add-on. Extremely happy and pleased with Samsung and my new TV!
More problematic than smart
bought this tv hoping to have a full solution for all my streaming apps. not the case. apps often display erratic behavior. tv's os is surprisingly slow for a linux platform too. picture quality is good. but needed to buy a roku, essentially rendering this tv as “dumb” and wasting some cash.
CDavinci: Thank you for choosing this Samsung TU7000 4K Smart TV. I apologize for the issues you are experiencing with your apps. The issue with the Apps may be related to your network connection and quality. We suggest you try the following: 1. Use 5G WiFi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Select Settings- Support- Software Update, then select Auto Update. Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Slow and freezes up often
we purchased a samsung as they are the only tvs to which you can download the spectrum tv app without utilizing a separate streaming device such as a roku. the app works poorly on the tv as it freezes up 2-3 times per hour. i blame the tv because the spectrum app works flawlessly on all of our other tvs where we have a roku. other apps that we've installed also work poorly. the pre-installed apps seem to work better. the interface is also more confusing to navigate than our other tvs. i don't think i'll be buying a samsung tv again any time soon. price was good but i guess you get what you pay for.
JSand: Thank you for choosing the TU7000 Crystal UHD Smart TV and taking the time to share your experience. I apologize for the inconveniences you have had with your apps not working properly. You can try cold booting your TV, updating your TV's software, deleting, and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. You can search online for ‘Samsung Support TSG01003027’ for step-by-step instructions. If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options: Samsung TV Support is available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions