Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forI love the quality
[This review was collected as part of a promotion.] I got this TV to use with playstation 5. The quality is the best and it looks great. Also have a lot of app that you can use like Calm, workout app.and samsung TV. The family is happy with this purchase.
Horrible experience! Never buy Samsung
I bought the TV few weeks back and throw it in the garbage! It failed to get connected to my wifi / hotspot and all available networks which work properly. I tried contacting Samsung I failed because they have a ridiculous Automated system. I went back to the store and bought an LG TV which I used to have before and it works perfectly. Samsung TVs are not recommended at all and this issue is repetitive with many people (I tried all the tricks you mentioned on your website, you know that there's a problem but you have never tried to resolve it) keep it up Samsung! Well done!
Hi Mamdouh, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.
43in 2020 tv woes
[This review was collected as part of a promotion.] Deeply saddened that a voice remote was not included in a 2020 Tv. This should now be a standard. I understand the incentive to differentiate your flagships from the lower models but this should be a standard
bigchristian2k2: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the included remote is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
On again Off again
shortly after the warranty expired so did the tv. cuts off and on every few seconds. can't stop that from happening without unplugging the tv. useless now. went through all the troubleshooting steps and online tricks. just not working. have to buy a new one not sure it will be a samsung product.
Hi Deovolante, Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly, and that the troubleshooting steps you have attempted did not resolve the issue. Please try a few additional trouble-shooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in. 4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Super crisp picture
purchased to replace a 14 yr old samsung plasma. the change and quality in the picture is incredible. depending on program, there is depth to the picture, almost 3d like, and the overall quality is great, and price point is very affordable!! i highly recomend this tv
Crystal Clear
[This review was collected as part of a promotion.] I use my TV for streaming shows from my galaxy phone. Also watching movies and listening to music. I love the fact that I can connect it seamlessly to my other Samsung products and it also connects to other Android devices as well. My TV is very user friendly. Also I love that it comes with its own television guide and lots of channels so it feels like you have instant cable. The price for the TV was awesome as well. I plan to buy another Samsung TV for my bedroom in the near futurem
Quality smart tv
[This review was collected as part of a promotion.] Good tv it does have a very nice picture no complaints I wish the controller had more streaming app buttons. The Samsung sound bar pairs well with the tv but it was a little bit of a struggle to set it with the tv was not fully plug and play like I was told there was more steps done to set up the speaker
Bad Picture
samsung is the only brand of tv's i buy. i've never had a single complaint until now. my 8 year old plasma had a much better picture than this new 4k uhd? even after buying new 4k-8k hdmi cables, following picture quality “optimum” settings, and all the troubleshooting tips, the picture is too dark to watch. when you raise the brightness and contrast, it gets fuzzy? i'm frustrated and disappointed with everything about this tv. the remote design is horribe! i've never had a samsung tv dissapoint me. this particular 65” crystal 4k uhd hdr tv is junk! my old dlp tv had a picture better than this!i have come to expect much better quality from samsung. disapointment is an uderstatment with this product...
Brad: Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try Dynamic Picture Mode, or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic Manually adjust the Brightness and other settings. Go to: Settings> Picture> Expert Settings You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings> General> Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Overall, great TV
[This review was collected as part of a promotion.] This is my first smart TV and I have been very impressed with it since I have had it. Prior to getting this TV I relied on Amazon's first stick to access all of my streaming services, but often run into issues as the first stick can be slow or buggy. I have never had an issue wirh this TV being slow or lagging in any way. It was also incredibly easy to download and use all all my currently used streaming services. The only complaint I have about thr device is that after about a month of owning it, there is a brief vertical black bar that occasionally flashes just left of the middle of the screen. This was unusual as the TV has never been damaged or bumped by anything. The bar only occasionally flashes and has not been a bother to me, but it is noticeable. It only flashes for a split second then goes away. Other than the minor flaw, I have never had any issues with the TV and do want to upgrade to a larger model. I currently use it for streaming and gaming. I do like being able to use and adjust HDR settings within a game and i have been very impressed with the automatic game mode within the TV as well.
Superior Smart TV
[This review was collected as part of a promotion.] I love my new Samsung Smart TV. It is the perfect size for my living room. It is so user- friendly. It only took me one day to learn how to use its features. The picture is crystal clear and the sound is pitch perfect. It works very well with my cable box and cable remote. I wish that I had purchased it many years ago. It really turns watching tv into a cinematic event! Great work, Samsung!