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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 141-150 of 10,259 reviews
Feb 3, 2026
Reviewer name: Mike
1 out of 5 stars
1 out of 5 stars review

Shame on you Samsung

This TV is the biggest piece of junk and im appalled that Samsung would release a product like this. I started experience issues in less than a year of owning and now not even 4yrs later, the TV stopped working. The night before my wife and I are watching a movie and the next day it doesn't turn on anymore. Screen is black, no sound and sounds like there's a mouse screeching in it when I hit the power button. Appears that the power board has gone out. Totally unacceptable and disappointed that Samsung would release a piece of junk like this. I'll never purchase another TV by Samsung.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Mar 27, 2023
Reviewer name: Anthony101
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

liking this TV!

Been shopping around for budget friendly and picture quality. the LG I had was good but knew there was better. Well LG didn't have a budget friendly tv with good picture. I posted my tv on graigslist and sold it right away. Was able to get this one next day delivery must say I chose wisely. I highly recommend this TV.

Helpful?6KHJPPFCOCQU13901857028
May 13, 2021
Reviewer name: Ali
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

On The Fence

I'm still on the ledge. I have all Samsung products in my home for my TVs sound bar's and washer and dryer. This is the 1st Samsung that I brought from Sam's club that I'm still contemplating on. The tv always kicks me off my WiFi and I constantly have to reset and enter my password in again EVERY TIME I turn the tv on! So much for smartTV!

Helpful?6KHJPPFCOCQU13901857028
Dec 30, 2025
Reviewer name: Mari
1 out of 5 stars
1 out of 5 stars review

Disappointed that Samsung would sell this

This TV was very disappointing. I have owned another Samsung TV that still works 16 years later. I bought this model in 2022 thinking that it would be a good purchase. However, the display has become so dark that it is hard to watch anything. There are 5 round lights in the back screen of this TV but the corners are all dark. A product of such low quality should not have been released to the public.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 2, 2022
Reviewer name: Chris F
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

58” TU7000 Smart 5K UHD TV

Actually I'm not too happy with it. First it was turning off and on for about 2 weeks, then I had sound but no picture. Now I have nothing. As of last weekend no picture and no sound. The little power light on the bottom goes on for a few seconds then off then it flickers and repeats. The tv is only 2.5 years old. Right now I'm using my Panasonic plasma which I got in 2004 and works perfectly.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi Chris, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Nov 28, 2022
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great TV!

I've really enjoyed this TV, its a perfect size for the small space I live in. I used to have a 26" (pretty much a monitor) and hung on to that for over 9 years, and decided to treat myself to this. Love the quality of picture, sound, and ease of menu use.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Thank you, Michael! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung Smart 4K TV. 

Jan 30, 2022
Reviewer name: A E
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great t.v. for the price!

Purchased this because at that time, it was an awesome deal for a 55". It was just under $400 and the reviews were positive, so a win-win. Setting it up was easy, and we have had it for over a month now and there hasn't been issues. Highly recommend.

Helpful?6KHJPPFCOCQU13901857028
Oct 1, 2026
Reviewer name: Lazydaze09
4 out of 5 stars
4 out of 5 stars review

Good features easy to use and well layed out

It's a good and solid tv for what I use it for and has great picture and sound too

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
Mar 12, 2021
Reviewer name: Mountain Annie
1 out of 5 stars
1 out of 5 stars review

Very disppointed

have been a samsung tv owner for years. was excited about finally getting the 65” for our cabin. so disappointed. picture is fuzzy, too dark, picture does not fit the whole screen. set ip wrong you say... nope! we've tried everything to “tune” it properly. not at all what samsung has been known for. family now gathers in my bedroom to watch on my hisense.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Mountain Annie: Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding scenes that appear too dark. A firmware update was released which may improve your picture. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If it does not, you may need to manually reboot your TV after the update by either unplugging the AC cord or by pressing and holding the power button on the remote until the TV powers off and back on. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 If you need further assistance or have any questions, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Specialist

Dec 17, 2021
Reviewer name: Rick
4 out of 5 stars
4 out of 5 stars review

Great…except the ghost living in it

love this 65" tu7000 smart tv. clear, light, easy set up. replaced my 55” samsung in livingroom….but theres a ghost. at random, the tv will turn itself on. this occurs at times like 1am or 3am, which is great when you have a slight view of a suddnely glowing livingroom from bed. but also i'll come home from work at 4:30pm and find the tv on. ive began checking through the smart app of the tv is powered on theoughout the day, and have found it on. why?! never this problem woth my other samsungs..and no, this isnt a product of me turning on other samsung tvs and it turning on 65”, too. tried that.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028