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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 1,321-1,330 of 10,259 reviews
Oct 21, 2020
Reviewer name: Heels4life
5 out of 5 stars
5 out of 5 stars review

This product crisp clear view

[This review was collected as part of a promotion.] The crystal UHD 4K smart TV has very clear crisp view. Also like the tv is light and easy to handle, as well as, easy attach to wall mount TV bracket. Lastly, Samsung, has a free TV subscription that you can subscribe too.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
May 24, 2022
Reviewer name: BigTValreadytaken
4 out of 5 stars
4 out of 5 stars review

Big beautiful midrange TV audio sync issue

[This review was collected as part of a promotion.] I use this TV in a large living room. The screen size and resolution are great, but reflected light is noticeable. There are some artifacts around characters during high resolution scenes with lots of movement. My biggest gripe is that I cannot adjust the sound delay far enough to get audio synchronized with video. I can only increase audio delay, not video delay. Very frustrating. A software or firmware update could potentially fix this in the future

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
Reviewer name: Luke1227
5 out of 5 stars
5 out of 5 stars review

Depth and color is awesome.

[This review was collected as part of a promotion.] Initially was used for just viewing cable. Then one day I clicked Apps button and was extremely surprised. Transitioning between streaming apps is incredibly fast and the color and depth is incredible. I love the fact as soon as I click one of my streaming services it pops right up and logs in. You can start watching your shows or movies within seconds. Samsung puts really nice processors in thier TVs. Even the web browser loads like it's a pc. All around performance and viewing pleasure is top notch. Its been good enough to where we replaced all of our tvs with Samsung TVs.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 27, 2022
Reviewer name: FloridaManWithNoTV
2 out of 5 stars
2 out of 5 stars review

Lasted exactly 1 year then died

[This review was collected as part of a promotion.] I have several Samsung TVs and generally they are pretty good. This unit was lightly used and the screen went out at almost exactly 1 year of use. The sound still works so it is like the good old days of staring at a radio.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi FloridaManWithNoTV, We are sorry to hear about the issues you are having with your TU7000 TV. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. If your TV has a black screen even when it's on, it's entirely possible it could be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After reconnecting the external device, could you turn it off and back on? 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting to a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. If the issue persists after these steps, then the TV will need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Dec 6, 2020
Reviewer name: Ashok
3 out of 5 stars
3 out of 5 stars review

Confusion

i am a great samsung fan. entire family appliances are samsung. but this tv not giving me good calibrarion. defaults are not good. tried 3 days unable to succeed with good calibration. will try another two days. then decide to increase or decrease rating.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Ashok: Thank you for sharing your review for the TU7000 TV. While there are no specific calibration tools with your TV, you can fine tune your picture by using Expert Settings. You can adjust your sharpness, brightness, contrast, color, and more by going to: Settings > Picture > Expert Settings Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

May 25, 2022
Reviewer name: Limitedblue
4 out of 5 stars
4 out of 5 stars review

Overall, great TV

[This review was collected as part of a promotion.] This is my first smart TV and I have been very impressed with it since I have had it. Prior to getting this TV I relied on Amazon's first stick to access all of my streaming services, but often run into issues as the first stick can be slow or buggy. I have never had an issue wirh this TV being slow or lagging in any way. It was also incredibly easy to download and use all all my currently used streaming services. The only complaint I have about thr device is that after about a month of owning it, there is a brief vertical black bar that occasionally flashes just left of the middle of the screen. This was unusual as the TV has never been damaged or bumped by anything. The bar only occasionally flashes and has not been a bother to me, but it is noticeable. It only flashes for a split second then goes away. Other than the minor flaw, I have never had any issues with the TV and do want to upgrade to a larger model. I currently use it for streaming and gaming. I do like being able to use and adjust HDR settings within a game and i have been very impressed with the automatic game mode within the TV as well.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Dec 20, 2024
Reviewer name: NurseDuney
1 out of 5 stars
1 out of 5 stars review

AWFUL and DO NOT RECOMMEND

Less than a two year with the Samsung Crystal and the television has completely stopped working. The TV literally woke up this morning and said I quit. I have tried reasoning with it all day but the consensus is that Samsung TV are trash products and that I am not the only one who has experienced this problem. After a year and half of service, the TV is now on a continuous boot loop in which it is starting and shutting down in a matter of seconds… I didn't even get to say good bye.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Apr 13, 2021
Reviewer name: Malik21
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I love it I use my PlayStation 5 on it it works perfectly I love that when I turn on my TV my game turn on I love playing the game I can see the color of the brightness the graphics is amazing and when I sleep I just tell my phone to turn it off and it turn off the TV in the game I love it

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 2, 2020
Reviewer name: k zabala
1 out of 5 stars
1 out of 5 stars review

Very Disapointing

I bought this TV in April 2020 and by August 2020 I already had a house call for technical support. They changed the LCD screen to a brand new one, however, 2 days later I experienced the flickering again .. Before buying this TV i had read the poor reviews but I wanted to give it a chance as its brand new. BIG mistake. The whole experience was terrible. The technicians that came to my house did NOT wear a mask and they were also very early for the appointment time i set up. I was out and planned my morning so that I would have enough time for me to be back in time for my booked appt. They were very early and i told them they are not supposed to be here, and they said yeah we were running ahead of time. I replied that they could have at least called, and completely disregarded it. I am overall very disappointed.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
Jul 19, 2022
Reviewer name: Marsspace
4 out of 5 stars
4 out of 5 stars review

This product's video quality and ui are amazing

[This review was collected as part of a promotion.] The product is nice and I like all its features, but the problem I have been having with it is sometimes when I start it up it starts lagging then freezes for a solid 2-4 minutes, although its not often it is really annoying when it does happen. So, overall I give this product a 4/5.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Marsspace, Thank you for your review of the Samsung TU7000 TV. We are happy to hear you are enjoying your new TV. Samsung prides itself on high-quality products and an excellent customer experience. Please know we are here to help you! To help with lagging and freezing, please try the following troubleshooting steps. First, let's ensure your TV is running the latest available software. To do so, head to Settings>Support>Software Update, and then you can easily update from there if needed. Next, You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor