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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 121-130 of 10,259 reviews
Jul 2, 2022
Reviewer name: Chris F
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

58” TU7000 Smart 5K UHD TV

Actually I'm not too happy with it. First it was turning off and on for about 2 weeks, then I had sound but no picture. Now I have nothing. As of last weekend no picture and no sound. The little power light on the bottom goes on for a few seconds then off then it flickers and repeats. The tv is only 2.5 years old. Right now I'm using my Panasonic plasma which I got in 2004 and works perfectly.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi Chris, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Jul 23, 2022
Reviewer name: Peter709
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not bad but could be better

Picture quality is great. Sound quality is ok but could be better. The unit will lose Internet connectivity. I found the only way to resolve that is to unplug the unit and go through the setup process again. At one point I had to resort to resetting the TV to factory settings to get any of the apps to work.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi Peter709, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung 4K TV! 

Jan 5, 2021
Reviewer name: P Polin
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Clear picture!

It's not a bad tv. I has an amazing picture compared to my last tv, which was not that great. We have roku and some of the apps are not available on this smart tv. We also have spectrum and I've had to unplug the tv and plug it back in because that app would not open for some reason.(hopefully not it won't be a continuing glitch) I am still learning the ins and outs of the tv but so far I am not dissatisfied with it. It is the perfect size for our living room (55”)

Helpful?6KHJPPFCOCQU13901857028
Jan 6, 2023
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome

Amazing features just what I was looking for. It also saved space on my Xbox in terms of no longer having Disney+, Netflix, etc on there. I would recommend this tv to anyone looking for a new one and also really enhances both shows, movies and video games

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
Jan 4, 2022
Reviewer name: NaniK
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy to Install: Great Picture Quality

We checked the reviews and felt comfortable in making the purchase. Directions were very clear and easy to install, and great picture quality for the price, perfect for our needs. The only wish list is that it would have come with easy to understand directions for the remote. Otherwise, very happy with the purchase.

Helpful?6KHJPPFCOCQU13901857028
Dec 15, 2022
Reviewer name: MsM
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Just what I needed

I have no complaints with this purchase. I needed to upgrade from a 37 inch and this fit the bill perfectly. Setup was easy and I made no adjustments. It was as easy as plugging in the power and accessories then done. I would purchase this again.

Helpful?6KHJPPFCOCQU13901857028
Jan 24, 2023
Reviewer name: Chris M
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great TV, over complicated Bluetooth connections

Stunning picture quality. My apps load & view with no fuss. I'd love to give a 5 star rating, however, the need for THIRTEEN individual steps, via the TV remote to connect my S#ny bluetooth wireless headphones is abysmal. When I connect the same headset to my iP#d, all I do is power the headphones on & THAT is IT, the iP#d does the rest. You seriously need to improve on this.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
Jan 1, 2023
Reviewer name: Thaddeus Usher
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible Customer Service

I purchased two of these online. One worked only 2 days. I looked on line to see how to return the item and was told I could return it to a store. One employee was very nice and was helpful, but another employee stepped in an was awful. I had to call the online service to help which was helpful they gave me a reference number and said my refund would be credited in 5 -7 days. That was 12-24-2022 I haven't received it yet.

Helpful?6KHJPPFCOCQU13901857028
reply from Samsung

Hello Thaddeus Usher,Thank you for sharing your experiences regarding your online order. I suggest that you contact Sam's Club Customer Service directly to resolve your issue in a timely matter.If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.~ Samsung Advisor

Feb 8, 2023
Reviewer name: Mostaffa
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Doesn't pick up internet

The TV worked fine for one day. The next day it wouldn't pick up anything on the internet like my Netflix, Prime or YouTube. I did everything their tech department suggested buy nothing worked, not even a hard reset. I finally had to hook up my Roku to it to get everything to work again. Apparently this is a huge issue with this TV after I did some research I found a lot of people had the same problem. I've had the TV now for 2 months and it seems to work fine with the Roku, but I'm not totally happy with this purchase and I wouldn't recommend it to anyone I know.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
Mar 30, 2022
Reviewer name: Tee N
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice TV but ux lacking

Beautiful TV but user exp/interface lacking, difficult to navigate and there are certain apps that come with the TV such as the gallery but you can only use it if you have a Samsung phone. No ability to use remote control from your phone. Samsung should model Roku's interface where it's easy, clear and fast to use. No need to sign in on everything! Other than that, the tv picture is gorgeous and Samsung has some nice features such as additional TV channels.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi Tee N, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!