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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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May 25, 2020
DavyJ
3 out of 5 stars review

Good TV, Terrible Remote Control

Overall it a nice TV though I'm not impressed with the "Smartness" part. The web browser is both slow and quite awkward to use even with a wireless mouse and keyboard. It come installed with apps for Hulu, Netflix and Prime. I cant comment on Hulu and Netflix as I only have Prime but an Amazon Firestick with its own remote is far superior to the Samsung app which leads me to the Samsung remote control. There are dedicated buttons for Hulu, Netflix and Prime which take up real estate better used for something else if only for more spacing between other buttons. And Heaven forbid you unintentionally press one. Backing out is a frustrating three step process. There are two other menus available to access those apps. Why have dedicated buttons. The remote itself is too skinny, buttons on the small side and too close together. It's the only remote I've ever had that has the "power" button on the top left. It has a round back that prevents one handed operation when laying on a table or next to you on a sofa as it rocks side to side if you attempt to press a button. You must pick it up to use it or use a second hand to hold it steady. The buttons suffer from contact bouncing which is very annoying. Intermittently skips up or down channels and volume settings. Sometimes three of four increments. Bottom line: the worst remote I have ever had. BN59-01315A If you have cable and mostly use the cable remote, then it's not much of a problem. Otherwise ... I would only recommend this product to a friend after demonstrating the remote.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

DavyJ: Thank you for purchasing the TU7000 TV and for your review. We appreciate your feedback regarding the remote control. There are several different models of IR remotes available on samsungparts.com which will work with your TV should you wish to replace it with a different model. Please see this article for further details: https://www.samsung.com/us/support/answer/ANS00079343/ If you should ever have concerns or questions regarding setup, function, features, please know that Samsung Customer Support is here to help. 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Sep 17, 2020
DswFL
5 out of 5 stars review

Very clear picture!

[This review was collected as part of a promotion.] This Samsung Crystal UHD 4k tv is fantastic! We were recently watching a popular show from the 90's and couldn't not get over the fact that the show looks crystal clear! Not only was it really clear, it looked so good you would have never known the show was 25+ years old! This tv is so clear and the picture is sharp! Besides the color and picture I love that fact that it's a smart tv. We do not have cable, but honestly with this tv we don't miss it! Samsung has a Samsung TV guide loaded with free shows and channels to watch. We are able to watch those shows and also add our paid apps so that we can quickly watch our favorite shows without having to have a 2nd remote. I am so happy we chose this tv! It fits in our living room perfectly and looks amazing! I would definitely recommend a Samsung Crystal UHD 4k tv to my friends and family!

Review from The Insiders
Helpful?6KHJPPFCOCQU13901857028
Oct 25, 2022
Carlos
5 out of 5 stars review

Great Picture Quality

[This review was collected as part of a promotion.] I primarily use my Samsung tv to watch sports and movies/shows. It's been a long time since I've purchased a tv, so this was a huge upgrade compared to my previous one. Everything about this tv I love. The quality, the sound and the different features it has. For the price that I paid for, I would not hesitate to purchase again. The price is fair for the quality of the tv.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
Evan17
5 out of 5 stars review

Love my 75" TV

[This review was collected as part of a promotion.] Tv used for viewing in the evenings. 2 years in and it's working fantastic still. Image is great, 75" is plenty. Only reason I'd upgrade (in a few years) is to get the newest technology. Will stick with Samsung.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 27, 2022
Rosebud
5 out of 5 stars review

Always great quality

[This review was collected as part of a promotion.] I love the picture quality and setup is a breeze. Easy to use. Love this television. So happy we found this one. We returned a few others until we looked at this one. You won't regret this purchase.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 24, 2021
TVFAN
4 out of 5 stars review

Great Samsung quality !

[This review was collected as part of a promotion.] Great picture and sound with many free channels. the remote has many options also and responds quickly. Another great example of Samsung exceptional quality which we have come to expect and appreciate. Many of our friends and acquaintances have Samsung products and are very satisfied. Thanks and keep up the good work!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 16, 2020
Gogo
1 out of 5 stars review

Avoid

[This review was collected as part of a promotion.] we purchased two of the same models thinking the first was a lemon. Both TVs had great quality and pictures for the first few weeks, then quality quickly dropped. Screen would flicker, image would bleed. The last draw was when the screen turned maroon for 10 minutes.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Gogo: Thank you for your review of the TU7000 TV. If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings > General> Eco Solution> Ambient Light Detection Settings > General> Eco Solution> Power Saving Mode Settings > General> Eco Solution> Motion Lighting Settings > Picture > Expert Settings > Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Settings > Support > Device Care > Self Diagnosis > Picture Test I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue. To update directly from your TV, press the HOME button on your remote. - Go to SETTINGS (gear icon) > Support > Software Update > Update Now - Your TV will check for the update and should start downloading the update. After the update is installed the TV will shut down and restart. Once the TV restarts, press and hold the Power button until the TV turns off and back on. If your issues persist after the firmware update, please contact Samsung Customer Support. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Sep 9, 2023
SimD
5 out of 5 stars review

Best TV's ever

Had this Samsung for 3 years now and I love it. Have another Samsung TV (UN50EH5000V) that is 12 years old and still works like new. Had other brands that have not even lasted 3-4 months. Which lead me back to Samsung. When you buy Samsung TV's it is more than a brand and name you pay for, but quality and durability to literally last you a decade. I won't buy any other brand again as in my experience I only waste my money when I do.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
Flamingolady
4 out of 5 stars review

Love our new tv... minus one thing

[This review was collected as part of a promotion.] The only thing missing with our new tv is voice activated remote. We hate having to type everything out in YouTube or Netflix when we want to find something. The volume could be a little higher. Sound at is needed. It takes so long. Other than that the picture quality is great and so are the smart tv features.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Apr 9, 2021
HappySamsungUser
5 out of 5 stars review

Best viewing experience yet

[This review was collected as part of a promotion.] I love the fact that everything i need is right in one place I don't need all the different devices to watch what I want to watch I think coming up with smart TV's is the best thing to happen yet the pictures are so clear sometimes i forget im setting in my living room when I'm into one of my shows or a good movie I love love my Samsung

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028