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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Sep 15, 2020
adri
5 out of 5 stars review

A big screen at last

[This review was collected as part of a promotion.] My first Large TV ever and now I get what the hype is for. It's so nice to see everything on a big screen at home in detail. And the convenience of being signed into every app on your TV! And there's free TV and movies that Samsung automatically comes with that I didn't know about! The only thing is there is like 2 or 3 second lag with your remote pressing something and the TV responding to it, which is a teeny bit annoying but not something I can't live with.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 2, 2020
Sophie
1 out of 5 stars review

no cocnection with my devices

this tv is neither connecting with my samsung smartphone nor my laptop when use the smart view application or wireless display. also, i have a hard time accessing netflix. this is surprising since i have a previous generation samsung tv that works perfectly with wireless connection and netflix

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

Sophie: Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with your Smart View app. Please use the SmartThings app as the Smart View app is no longer supported. When downloading the SmartThings app to your phone, you may need to check the following: 1) Please make sure both devices are connected to the same local network. The phone and TV must be connected to the same network as your router to be discovered by the app. 2) Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list. 3) Delete and re-add the device on the SmartThings app. I hope this helps. For further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Mar 5, 2022
Death Unrivaled
3 out of 5 stars review

2020 TV?

i bought this tv as a replacement for my 60in vizio from 2016. the vizio still works great, but i wanted a 4k tv with a better refresh rate. with my vizio i could cast any streaming app from my phone to it...from netflix to crunchyroll, but with my newer samsung i can only cast netflix and youtube music. amazon prime, hulu, discovery+, while they're on smarthub, the tv will not show up on the cast menu. after 3 hours texting and talking to customer support from parts unknown, the conclusion they finally gave me...after 3 disconnects...was that well, those apps just don't support the model of tv. they don't what?! ok, cool, awesome...so the tv itself is pretty good, screen is clear and vivid, looks great. smarthub has ads...blah. wish i could take it back.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Death Unrivaled: Thank you for your review of Samsung TU7000 TV. I am very sorry you are experiencing issues with your Samsung TV and that initial troubleshooting with Samsung Support was unable to resolve your issue. Please reach out to Samsung Customer Support again so we can provide further troubleshooting assistance specific to your setup scenario. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Advisor

Oct 15, 2021
Grateful
5 out of 5 stars review

Love It!!!

[This review was collected as part of a promotion.] I recently bought the television because I just discovered how to stream movies, shows, and everything under the kitchen sink. I feel so young discovering how this works, pretty proud of my old self.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Aug 23, 2022
APchy4
5 out of 5 stars review

This product has amazing quality!

[This review was collected as part of a promotion.] I love my tv. I connect my phone to it, i use certain we'll majority features on it. The only thing i will say every once in a blue moon my remote doesn't work and tv freezes other than that the best tv I've ever had!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jul 14, 2021
kas123
3 out of 5 stars review

not easy to use for projecting from Mac computer

you would think that these days it would be impossibly easy to share things from a mac to a tv. not so. they have apple tv uploaded, but they don't have any software to permit screen sharing? so now i have to buy a chromecast or apple tv to do the sharing. not as "smart" as it should be.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
WaxTX
3 out of 5 stars review

Good TV

[This review was collected as part of a promotion.] Always impressed with Samsung, but did find some deficincies with this model. When attaching my TIVO VIA HDMI it did not recognize it immeidately, as it did with a Samsung Blu-Ray player. Also I find that the processor has a little bit of lag to it when switching from app to app or when trying to select an item there is a lag.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

WaxTX: Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing some lag when switching between apps. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 25, 2022
Dadof3
5 out of 5 stars review

We love this Tv

[This review was collected as part of a promotion.] The clarity of this tv is amazing. It doesn't matter if we are streaming movies, watching live tv, or mirroring from a laptop, the picture is absolutely crystal clear. We have had nearly every brand of tv ever made, but none come close to our Samsung

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 16, 2021
Cr12
2 out of 5 stars review

Picture is fantastic

picture is fantastic but there is definitely something wrong with the tv. it will not good wifi settings and must be unplugged or re-set to connect with other devices. we bought this tv as a viewing option for its smart features in our work out room so we could use the casting features and smart playing options. does not hold the wifi settings to allow this. before anyone comments the router is in the same room…

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 25, 2021
Martin7577
5 out of 5 stars review

I love the picture quality of this television

[This review was collected as part of a promotion.] I use my 60” tv to watch movie and livestream tv. The smart features are so abundant, I have not used them all yet. The sound quality is great too, and I don't use any extra speakers. The remote and tv functions are easy to navigate. I love this tv.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028