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Customer reviews for Backyard Discovery Mystic Tower Cedar Swing Set for
Backyard Discovery Mystic Tower Cedar Swing Set
4.4 out of 5 stars
stars
337 ratings275 reviews
  1. 5 stars69% (234)
  2. 4 stars15% (51)
  3. 3 stars5% (17)
  4. 2 stars5% (18)
  5. 1 star5% (17)

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Showing 61-70 of 275 reviews
Apr 13, 2025
Reviewer name: Jose Alvarenga
1 out of 5 stars
1 out of 5 stars review

It came April 1st. But we just finished last tuesday but the next day it fell dawn, because the wind is too strong, where we lived in Fort Morgan colorado. We put all the black stakes, but they did not hold anything.. Rig now the entire swing set is wiggle even when just my daugther is swinging...not satisfied too expensive for too poor material...I took photos to prove all that I'm describing..

Helpful?6OW68HTPLMDF13899120318
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

Jun 3, 2026
Reviewer name: LoganW
2 out of 5 stars
2 out of 5 stars review

Pretty but lacking in quality

Pros: it's pretty Cons: quality is lacking at the least. The pre drilled holes in some sections are not in a straight line so you'll either have slants or need to drill new holes if it's off by a good bit. The Door will sag a month in and the wood will start to crack almost immediately. Overall: while the playset is pretty, the price is astronomical compared to the quality and durability it offers. If I were to go back in time I would not repurchase this set.

Helpful?6OW68HTPLMDF13899120318
reply from BYDSales

Thank you for sharing your feedback. We're sorry if you're not completely satisfied with the product. It's important to seal the wood after purchase and then annually and that will help with longevity and keep the wood looking its best. We would love the opportunity to assist you further. Please feel free to contact us at 800-856-4445 seven days a week 8am-6pm CT, so we can address your concerns.

Apr 6, 2026
Reviewer name: Cornbread
5 out of 5 stars
5 out of 5 stars review

Easy to put up

I got this one for my girl. Took time to put together but directions was SPOT on. Every hole was pre drilled and fit. Every bolt nut and screw was numbered and fit. I’m very happy with it and darn glad I spent the money for it. And my little girl not old enough to tell me but her actions sure shows my she loves it. If anyone wants to see it just go to my profile and I’ve posted pictures..

Review from backyarddiscovery.com
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May 16, 2026
Reviewer name: Kcomm7
5 out of 5 stars
5 out of 5 stars review

Wonderful playset

This is the prettiest, most fun backyard play place I've ever seen. It looks amazing in our yard, the kids love all of the different things to do on it and it was easy to put together. My husband built it alone over 2 weekends (a few hours each day) and it came out wonderful. I cant wait for the years and years of fun this playset will provide my girls.

Review from backyarddiscovery.com
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Jun 17, 2026
Reviewer name: csed24
5 out of 5 stars
5 out of 5 stars review

Great for all ages!

We built this swingset about a month ago and my kids have been spending time on it every day! We love that there is room for kids of all ages. My 15 month old loves the tunnel and rope swing, and my 4 year old is really enjoying all the features from the rope ladder, to rock wall, to lookout tower! I especially love that the ceilings are pitched allowing for ample headspace for taller kids or adults! It took a full day for 2 adults to put together, but certainly worth the time!

Review from backyarddiscovery.com
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Jun 2, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Still in limbo

Not sure if it was the manufacturer or Sam's responsible for our terrible experience. Dissatisfied with both since we still have no resolution. Paid over 1600 after tax for basically a damaged product. We purchased on Feb 26,2026. Started putting it together early March to discover pieces broken, wood chipped in multiple places, and somehow holes were drilled in wrong spot. One piece of board was also cut to wrong size. We had center tower assembled and noticed all this so we stopped and notified Sam's customer care who was not helpful at all, just referred us to the local store since we purchased it there. Local store has not been helpful either they strung us along like they were going to help just to now say we can return it for full refund. We would have to completely disassemble what's already together or rent a huge trailer to return it. Then start over rebuilding. It's very time consuming to build. Not wanting to do that if we return it we will buy something else somewhere else. I asked for parts to be replaced and Sam's never contacted manufacturer like they let me to believe they might so I will now try that myself. I asked the store for discount for all the troubles and they offered me a $25 gift card. Are you kidding me? On a purchase that large just $25 discount for damaged goods.

Helpful?6OW68HTPLMDF13899120318
reply from BYDSales

Hi, I'm so sorry to hear about the experience you have had. Please contact Backyard Discovery and we can assist with next steps. You have a 5-year warranty with us and we can order any parts you need to get your swing set in working order so it can be enjoyed. We are available 7 days a week at 1-800-856-4445 8am to 6pm Central. You can also email us at customerserv@backyarddiscovery.com. Thank you, Hayley

Apr 23, 2026
Reviewer name: Danb
5 out of 5 stars
5 out of 5 stars review

Great project

Once I started to separate all the pieces, I was over whelmed. Then I just started one page at a time. Had my son-in-law helping and it went good. There were also extra bolts and screws just incase you drop and loose one. The directions are perfect. All the holes line up. My granddaughter loves it, well worth the money. Now, here is the negative parts. I am missing the magnet part for the door to keep closed. Read carefully which washers to use. There are many, and i didn't pay attention and ran out of washers to fit at he end. Had a lot of little ones, but nit medium. My fault. Overall, this was a great project.

Review from backyarddiscovery.com
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May 29, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible delivery

The third party shipping vender that sams had partnered with for the delivery of this item is extremely unreliable. They have changed my delivery date 4 times now. If you plan to buy this item please don't expect it anytime soon. Unfortunately it does reflect poorly on Sam's Club.

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reply from BYDSales

We're sorry to hear about the experience and we want to assist you further for anything else you may need. You may reach out to us by calling our hotline, 1-800-856-4445 (open everyday from 8AM to 6PM Central Time), or by sending us an email to customerserv@backyarddiscovery.com.

May 23, 2023
Reviewer name: WMartin70702
5 out of 5 stars
5 out of 5 stars review

Classic Set

[This review was collected as part of a promotion.] [Employee of backyarddiscovery] This product is so fun. Compact for any size years. So many options for play on one set. All ages can enjoy this set. The kitchen is fun for smaller kids. Great quality and classic swing set

Review from backyarddiscovery.com
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Jun 8, 2026
Reviewer name: Andrew
4 out of 5 stars
4 out of 5 stars review

A solid set at a great price

4 stars instead of 5 due to shipping delays and poor communication during transit. Also, the wood is fairly lightweight, so I would anticipate a bit of maintenance for it to last very long. That said, took me about 18 hours to assemble; 5 were with help and the rest were solo. Do yourself a favor and invest 1.5 hours to unboxing everything, organize all of your pieces alphanumerically, organize all your hardware by type and alphanumerically, and set up a workstation next to your working area. Avoiding digging through boxes and walking all over the place looking for stuff will really be worth it in the longrun. I didn't bother with the app but the paper instructions were perfectly fine. A majority of the pieces had pilot holes pre-drilled. I drilled some additional of my own pilot holes since the wood is on the softer end, as I mentioned earlier. All in all, I think this is a great set for the price point, considering the size and features.

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