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Customer reviews for Backyard Discovery Mystic Tower Cedar Swing Set for
Backyard Discovery Mystic Tower Cedar Swing Set
4.3 out of 5 stars
stars
306 ratings244 reviews
  1. 5 stars68% (207)
  2. 4 stars15% (45)
  3. 3 stars6% (17)
  4. 2 stars7% (20)
  5. 1 star6% (17)

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Showing 51-60 of 244 reviews
Jan 10, 2026
Reviewer name: Danny
4 out of 5 stars
4 out of 5 stars review

Huge!

This playground is impressive in size. It took my husband and I about 3 days to assemble. The colors and quality of the wood is much higher quality than ones we’ve used in the past. I gave this product a 4/5 because the main beam above the swings is cracked right down the middle and I worry about how that will hold up against the weather. Our kids are really enjoying it!!

Review from backyarddiscovery.com
Helpful?2UY1FT0RZB0K13899120318
May 24, 2025
Reviewer name: Lindsey Brown
1 out of 5 stars
1 out of 5 stars review

Crappy Product

I bought this for my grandbabies and when it was assembled the first level split we put wood glue and proceeded and thought maybe human error. Then the ladder did not touch the ground, my last straw was when they connected the swings and he got on and the beam split. I had to pay someone to put it together I am not paying to have it disassembled. But I did request for them to come and get it. Neither I or my 73 yr old mom are capable of taking ir apart.

Helpful?2UY1FT0RZB0K13899120318
reply from BYDSales

Thank you for your review. We are so sorry for the issues that you're having with your swing set. and would like to discuss this with you to address your concerns and correct this. Please contact our Customer Advocate Department at 800.856.4445 or email us at customerserv@backyarddiscovery.com. We are available 7 days a week, 8am-6pm CST.

Mar 26, 2024
Reviewer name: Johnny
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Prepare to modify it

Some holes were pre drilled too big. The wood is already starting to crack and it hasn't been a month yet. The door is already sagging making it look bad. Some of the smaller pieces broke when trying to put the t nut on it. 1/4 of the board were warped. The directions weren't great at all, had to take apart some stuff and put together the opposite of what directions say. Had to redrill about 10 holes that didn't line up for the swing and a-frame

Helpful?2UY1FT0RZB0K13899120318
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

Apr 6, 2026
Reviewer name: Cornbread
5 out of 5 stars
5 out of 5 stars review

Easy to put up

I got this one for my girl. Took time to put together but directions was SPOT on. Every hole was pre drilled and fit. Every bolt nut and screw was numbered and fit. I’m very happy with it and darn glad I spent the money for it. And my little girl not old enough to tell me but her actions sure shows my she loves it. If anyone wants to see it just go to my profile and I’ve posted pictures..

Review from backyarddiscovery.com
Helpful?2UY1FT0RZB0K13899120318
Apr 2, 2025
Reviewer name: Monikacb
2 out of 5 stars
2 out of 5 stars review

Cheap Wood

I saw this beautiful swing set last year when i was shopping and I knew my two boys wood LOVE it. Well, a few months into it the wood started chipping in various places and seems very soft and not good quality. We are at the year mark and I get nervous having more than 2 kids play on it at a time because of the wood making noise and shifting as they play. Definitely a HUGE let down.

Helpful?2UY1FT0RZB0K13899120318
reply from BYDSales

We value your opinion and would like to hear more about your experience and see if we can get a better view of what is going on. Please call our Customer Advocate Team at 800-856-4445 8a-6p CT seven days a week. We would really like to hear from you so we can better our product as well as assisting you with yours.

Apr 12, 2026
Reviewer name: Amanda
1 out of 5 stars
1 out of 5 stars review

Paid $1000 for this product to be assembled. I have had it for a week and Sam's club is giving me the run around on scheduling it to be assembled which I assume is weeks out. They claim it isn't delivered yet so I have 4 large boxes stuck in my garage and 2 disappointed kids.

Helpful?2UY1FT0RZB0K13899120318
reply from BYDSales

Hi Amanda. Please reach out to us and we can assist you with scheduling assembly. Our number is 1-800-856-4445 and we are here 7 days a week from 8am to 6pm Central. We&#39;ll need some information when you call so try to have your order number available. <br />Thank you, <br />Hayley, Backyard Discovery

Jun 28, 2024
Reviewer name: Mushroomprint
1 out of 5 stars
1 out of 5 stars review

Cheap and dangerous

Like previous reviews mentioned, the wood cracks shortly after assembly, peeling stain, safety concern at rhe secret staircase entrance from the top, the slide is super awkward, and assembly takes a crazy amount of time. I would not recommend it for the price and longevity. We've only had it for a couple of months and i dont see it lasting more than a year or two. I do no recommend this playset.

Helpful?2UY1FT0RZB0K13899120318
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

Oct 29, 2024
Reviewer name: Reka
1 out of 5 stars
1 out of 5 stars review

Cheaply made, not safe

The wood is very soft and cheap. After having it for only 4 months and only 2 kids playing on it, the bolts are backing out and the wood is cracking on the tower. We have had to re-tighten the bolts in many places 4 times in the 4 months. The whole thing twists when my 50 lb son swings. I don't feel safe with my children on this playset. I am VERY disappointed with the quality and safety of this product for such a large purchase!

Helpful?2UY1FT0RZB0K13899120318
reply from BYDSales

Thank you for your review. We strive for 5 star satisfaction and apologize that we fell short on your experience. We would like to discuss this further with you. Please contact our Customer Advocate Department at 800.856.4445. Our team is available 7 days a week, 8am-6pm CST.

Sep 12, 2025
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Mystic swing set,awesome

Helpful?2UY1FT0RZB0K13899120318
reply from BYDSales

Thank you for taking the time to leave a 5 star review!

Jul 21, 2026
Reviewer name: Jtb
4 out of 5 stars
4 out of 5 stars review

Best practice

follow the bilt directions is a lot easier than the manual. also lay out the screws, nuts, bolts, washers in numerical order

Review from BILT
Helpful?2UY1FT0RZB0K13899120318