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Customer reviews for Backyard Discovery Mystic Tower Cedar Swing Set for
Backyard Discovery Mystic Tower Cedar Swing Set
4.4 out of 5 stars
stars
337 ratings275 reviews
  1. 5 stars69% (234)
  2. 4 stars15% (51)
  3. 3 stars5% (17)
  4. 2 stars5% (18)
  5. 1 star5% (17)

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Showing 51-60 of 275 reviews
Jun 28, 2024
Reviewer name: Mushroomprint
1 out of 5 stars
1 out of 5 stars review

Cheap and dangerous

Like previous reviews mentioned, the wood cracks shortly after assembly, peeling stain, safety concern at rhe secret staircase entrance from the top, the slide is super awkward, and assembly takes a crazy amount of time. I would not recommend it for the price and longevity. We've only had it for a couple of months and i dont see it lasting more than a year or two. I do no recommend this playset.

Helpful?6OW68HTPLMDF13899120318
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

Apr 12, 2026
Reviewer name: N.B.
4 out of 5 stars
4 out of 5 stars review

Good purchase overall

Mentioning the pickett tool on the step it is needed would be helpful. Didnt realize it existed because it was in a box of parts we didnt need at that step and hadnt unpacked it. Also, would be nice to have some sort of railing or netting in the tower. My kid immediately tried to climb onto the roof from the tower section. Sinking in the augers was a pain. Would love to have recommendations to make that process easier. Overall, great playset. My kiddo absolutely loves it. Haven't been able to keep him off of it.

Review from BILT
Helpful?6OW68HTPLMDF13899120318
Aug 16, 2025
Reviewer name: Tom
2 out of 5 stars
2 out of 5 stars review

Stay away

Pros: It looks great and we have had many compliments on it. The kids love it. Cons: I doubt it will last more than a year and I’m starting to worry it will fail while the kids are on it. It is extremely rickety and just seems to be poorly designed from a structural standpoint. My kids are average sized 6 and 4 year olds and when they’re both swinging the entire fort section of the set twists and sways several inches at a time and it seems to be getting worse. The main beam that the swings hang from is cracking and splitting in several places. The wood is so soft that the locking nuts eat right into it which seems to cause the bolts to loosen. We’ve had this up for 3 months and I’ve had to retighten the swing assemblies 3 times because they were visibly coming loose. Oh and the deck boards are very thin. I’m not sure if I’m more annoyed with how much we spent on it or how much time I sunk into assembling it for it to turn out the way it did.

Helpful?6OW68HTPLMDF13899120318
reply from BYDSales

We value your opinion and would like to hear more about your experience and see if we can get a better view of what is going on. Please call our Customer Advocate Team at 800-856-4445 8a-6p CT seven days a week. We would really like to hear from you so we can better our product as well as assisting you with yours.

Jul 8, 2025
Reviewer name: Bry
1 out of 5 stars
1 out of 5 stars review

Beware... Don't make our mistake

This was one of the worst purchases we have ever made. Most things we get at Sam's club seem to be really good.. well put together.... And as described. This was the cheapest.. broken.. purchase we have ever made. The wood is splitting.. The main support bemis split.. missing screws. We're not even through putting it up. Just taking it out of the package we were appalled. Beware.. Read all of the reviews.. Don't do what we did. This playset is not worth $100 whether alone close to $2,000.

Helpful?6OW68HTPLMDF13899120318
reply from BYDSales

We do apologize about this! Please reach out to us at 1-800-856-4445 as we would be more than happy to help with replacement parts or any questions and concerns.

Apr 10, 2025
Reviewer name: Kyle
1 out of 5 stars
1 out of 5 stars review

Made from cheap materials

Made from very cheap wood. I used ratchets and screwdrivers for the build and was still splitting pieces of wood (that already had pilot holes by the way). Oh also it says pre-drilled, but youve got to drill about 180 pilot holes on your own throughout the process. Dont believe the people that say they built it themselves because i am pretty sure they were paid to leave a good review. Valley company the company that ships it is the absolute worst as well. All in all, the worst product I've ever purchased.

Helpful?6OW68HTPLMDF13899120318
reply from BYDSales

Thank you for your review. We are so sorry for the issues that you're having with your Mystic Tower Set and would like to discuss this with you to address your concerns and correct this. Please contact our Customer Advocate Department at 800.856.4445 or email us at customerserv@backyarddiscovery.com. We are available 7 days a week, 8am-6pm CST.

Apr 28, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

Tough to put together, but the kids love it!

Our kids love it so much and it’s really a good looking playground. Downfalls, it took my husband 4 days to build it because he basically had to do it by himself. It’s for sure a 2 person job. The wood is very soft so it’s easy to damage. The worst part was probably the fact that it came in 4 boxes (all of which were well over 100 lbs) and you had to open alll of them to get started and organize them before you can even start.

Helpful?6OW68HTPLMDF13899120318
Apr 2, 2025
Reviewer name: Monikacb
2 out of 5 stars
2 out of 5 stars review

Cheap Wood

I saw this beautiful swing set last year when i was shopping and I knew my two boys wood LOVE it. Well, a few months into it the wood started chipping in various places and seems very soft and not good quality. We are at the year mark and I get nervous having more than 2 kids play on it at a time because of the wood making noise and shifting as they play. Definitely a HUGE let down.

Helpful?6OW68HTPLMDF13899120318
reply from BYDSales

We value your opinion and would like to hear more about your experience and see if we can get a better view of what is going on. Please call our Customer Advocate Team at 800-856-4445 8a-6p CT seven days a week. We would really like to hear from you so we can better our product as well as assisting you with yours.

May 24, 2025
Reviewer name: Lindsey Brown
1 out of 5 stars
1 out of 5 stars review

Crappy Product

I bought this for my grandbabies and when it was assembled the first level split we put wood glue and proceeded and thought maybe human error. Then the ladder did not touch the ground, my last straw was when they connected the swings and he got on and the beam split. I had to pay someone to put it together I am not paying to have it disassembled. But I did request for them to come and get it. Neither I or my 73 yr old mom are capable of taking ir apart.

Helpful?6OW68HTPLMDF13899120318
reply from BYDSales

Thank you for your review. We are so sorry for the issues that you're having with your swing set. and would like to discuss this with you to address your concerns and correct this. Please contact our Customer Advocate Department at 800.856.4445 or email us at customerserv@backyarddiscovery.com. We are available 7 days a week, 8am-6pm CST.

Oct 29, 2024
Reviewer name: Reka
1 out of 5 stars
1 out of 5 stars review

Cheaply made, not safe

The wood is very soft and cheap. After having it for only 4 months and only 2 kids playing on it, the bolts are backing out and the wood is cracking on the tower. We have had to re-tighten the bolts in many places 4 times in the 4 months. The whole thing twists when my 50 lb son swings. I don't feel safe with my children on this playset. I am VERY disappointed with the quality and safety of this product for such a large purchase!

Helpful?6OW68HTPLMDF13899120318
reply from BYDSales

Thank you for your review. We strive for 5 star satisfaction and apologize that we fell short on your experience. We would like to discuss this further with you. Please contact our Customer Advocate Department at 800.856.4445. Our team is available 7 days a week, 8am-6pm CST.

May 31, 2026
Reviewer name: Boysinthedirt
4 out of 5 stars
4 out of 5 stars review

Super fun but I can see why the assembly fee is $$

We assembled ourselves… definitely took 3 handy people about 30+ hours. And we stained it as instructed so definitely a lot of work. Some of the boards came cracked but still usable? So far kids are LOVING it! Over engineered to the max! Very safe and very fun!

Review from backyarddiscovery.com
Helpful?6OW68HTPLMDF13899120318