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Customer reviews for Backyard Discovery Mystic Tower Cedar Swing Set for
Backyard Discovery Mystic Tower Cedar Swing Set
4.4 out of 5 stars
stars274 ratings212 reviews
  1. 5 stars69% (190)
  2. 4 stars14% (37)
  3. 3 stars6% (17)
  4. 2 stars6% (16)
  5. 1 star5% (14)

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Showing 41-50 of 212 reviews
Feb 12, 2026
Erica
5 out of 5 stars review

it's a great playset with room to grow. My 8 year old plays on it every single day. It took my husband and my dad a few days to build it. The delivery was great, the truck driver stuck it in my garage for me. I honestly think it's great quality especially for the price.

Helpful?6JDOICXHLTEX13899120318
reply from BYDSales

Thank you for taking the time to leave us a 5 star review!

Mar 29, 2026
Greg
5 out of 5 stars review

Great Playground

Awesome playground. A lot of parts and time consuming to put together, but very worth it in the end. My shipment was missing 2 bags of bolts, but I called customer service and I had them FedEx’d to my house within 2 days. Great customer service.

Helpful?6JDOICXHLTEX13899120318
Apr 4, 2026
Jeff
5 out of 5 stars review

Excellent product!

Built this for our grandchildren and directions/instructions are excellent. Very well explained and every piece fit perfectly!!! I am so impressed with everything supplied. Highly recommended

Review from backyarddiscovery.com
Helpful?6JDOICXHLTEX13899120318
Jun 28, 2024
Mushroomprint
1 out of 5 stars review

Cheap and dangerous

Like previous reviews mentioned, the wood cracks shortly after assembly, peeling stain, safety concern at rhe secret staircase entrance from the top, the slide is super awkward, and assembly takes a crazy amount of time. I would not recommend it for the price and longevity. We've only had it for a couple of months and i dont see it lasting more than a year or two. I do no recommend this playset.

Helpful?6JDOICXHLTEX13899120318
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

Apr 7, 2025
JustADad
5 out of 5 stars review

You Can Do it!

Completed in 23hrs, by myself. I was a little hesitant getting into this project as there were multiple reviews out there about the complexity of the build. The pieces were shipped in a five parcel drop off. I was able to store them in the garage until I could find a weekend to put this together. I downloaded the "Bilt" app and reviewed instructions prior to starting. An important note to follow was organization of the material. This was key when it came time to build, it allowed me to spend less time searching for pieces and more time constructing. Once all the pieces were organized I found it easier for myself to follow the printed instruction booklet and reference the Bilt app when I needed to "pinch and zoom" on certain pieces. The booklet is printed in black and white and the app allows you to see all the colors, this was helpful in discerning material. in this fashion, and working completely alone, it took me two full days to construct. (Day 1, 9a-8p. Day 2, 9a-9p) 23hrs. You begin the build by constructing the door, the ladder then the rock wall. It then has you move on to start the swing set, then construction of the fort base. At the beginning of day two I was ready to lay down flooring of the completed base. Don't be alarmed, you will end up with multiple bags of partial unused hardware. This caused me hesitation in my build but I want everyone to know it is expected. All the pieces fit together really well, pilot holes lined up, and no pieces were broken. The wood is mostly pine with the roof material being cedar. Every now and then, you would get a knotty piece, I was able to work around it as needed. You finish the build with accessories and finally the swings. Hideout Tower is impressively tall, 12ft. My kids will really enjoy this for years to come.

Helpful?6JDOICXHLTEX13899120318
reply from BYDSales

The BILT app was designed for the DIY person, such as yourself. I'm so glad you found it helpful. What a perfect time of year to have the Mystic Tower swing set in your yard.

Oct 29, 2024
Reka
1 out of 5 stars review

Cheaply made, not safe

The wood is very soft and cheap. After having it for only 4 months and only 2 kids playing on it, the bolts are backing out and the wood is cracking on the tower. We have had to re-tighten the bolts in many places 4 times in the 4 months. The whole thing twists when my 50 lb son swings. I don't feel safe with my children on this playset. I am VERY disappointed with the quality and safety of this product for such a large purchase!

Helpful?6JDOICXHLTEX13899120318
reply from BYDSales

Thank you for your review. We strive for 5 star satisfaction and apologize that we fell short on your experience. We would like to discuss this further with you. Please contact our Customer Advocate Department at 800.856.4445. Our team is available 7 days a week, 8am-6pm CST.

Apr 13, 2025
Jose Alvarenga
1 out of 5 stars review

It came April 1st. But we just finished last tuesday but the next day it fell dawn, because the wind is too strong, where we lived in Fort Morgan colorado. We put all the black stakes, but they did not hold anything.. Rig now the entire swing set is wiggle even when just my daugther is swinging...not satisfied too expensive for too poor material...I took photos to prove all that I'm describing..

Helpful?6JDOICXHLTEX13899120318
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

May 20, 2025
Arrived Broken
2 out of 5 stars review

Set Arrived Broken, hard to assemble

Shipping went through multiple parties and for a while it was lost in shipment and came terribly delayed. Several boards arrived broken. Customer service was terrible with resolving. Tons of steps did not have guide holes so you ran into several issues with pieces not fitting and having to remove them and put them on slightly higher or lower leaving tons of screw holes. The wood was so thin and soft it was prone to splitting and chipping. It took 27 hours to assemble, the first 12 hours 4 people were working on it and we just got the base frame done. The remaining 15 it was one person working on it. It's ok once it's together but even now there are a ton of raised areas that will cause splinters.

Helpful?6JDOICXHLTEX13899120318
reply from BYDSales

We do apologize about that! We would love a better chance to assist you in regard to your concerns, please reach out to us at 1-800-856-4445.

Apr 10, 2025
Kyle
1 out of 5 stars review

Made from cheap materials

Made from very cheap wood. I used ratchets and screwdrivers for the build and was still splitting pieces of wood (that already had pilot holes by the way). Oh also it says pre-drilled, but youve got to drill about 180 pilot holes on your own throughout the process. Dont believe the people that say they built it themselves because i am pretty sure they were paid to leave a good review. Valley company the company that ships it is the absolute worst as well. All in all, the worst product I've ever purchased.

Helpful?6JDOICXHLTEX13899120318
reply from BYDSales

Thank you for your review. We are so sorry for the issues that you're having with your Mystic Tower Set and would like to discuss this with you to address your concerns and correct this. Please contact our Customer Advocate Department at 800.856.4445 or email us at customerserv@backyarddiscovery.com. We are available 7 days a week, 8am-6pm CST.

Apr 2, 2025
Monikacb
2 out of 5 stars review

Cheap Wood

I saw this beautiful swing set last year when i was shopping and I knew my two boys wood LOVE it. Well, a few months into it the wood started chipping in various places and seems very soft and not good quality. We are at the year mark and I get nervous having more than 2 kids play on it at a time because of the wood making noise and shifting as they play. Definitely a HUGE let down.

Helpful?6JDOICXHLTEX13899120318
reply from BYDSales

We value your opinion and would like to hear more about your experience and see if we can get a better view of what is going on. Please call our Customer Advocate Team at 800-856-4445 8a-6p CT seven days a week. We would really like to hear from you so we can better our product as well as assisting you with yours.