I have had an outdoor basketball net for years. when a chipmunk chewed away the water plugs i thought i would chance being able to replace. The customer service chat line was phenomenal, after sending a picture of the base i was sent new plugs! I am thrilled and will definitely purchase any lifetime product in the future. not very often a company is this helpful and goes out of there way for customer satisfaction!! Thank You!

We've had our basketball hoop for 2 years now and the whole family enjoys it. Extremely well built and easy to adjust. Our pool cleaner ran accidently ran over the base and it collapsed. I contacted Lifetime, their Customer Service told me to take pictures and sent them to them. They shipped a replacement base and plug to my house at NO CHARGE! Wow! We're now Lifetime loyal and will only buy Lifetime products. Thank you again!

My son gave me his Lifetime basketball goal but it was missing a few bolts and a steel rod. I called Lifetime and Eric helped me to order the parts I needed. Eric was very nice and very knowledgeable. Thanks Eric and Lifetime!

I had a missing part and sent an email. You responded immediately to the email. You are now sending me the part that was missing. It was only 2 rubber plugs but the importance that you placed on it was great. Thanks Kyle

Excellent service. Quick Delivery. I purchased for my 7 y.o son and was amazed when we received the basket ball hoop. It is made very sturdy and was a breeze to assemble. This hoop will grow with my son for a few years to come.

Was not too hard to put together. Did it by myself for the most part needed extra person for a couple of steps. Would have liked a larger hole for adding sand to base. Grandkids enjoy it

I bought a Lifetime portable basketball hoop. When I went to assemble it several months later, I found out I was missing a wheel - Lifetime shipped me a new one quickly at no cost, with no hassle. Thank you!

Great quality and service. Delivery was quick. It took the husband a few hours to assemble but all pieces where included. Kids love it specially being home quarantined.

[This review was collected as part of a promotion.] excellent customer service they were very patient and kind they also made sure that all shipping is safe

Have not received my basketball hoop yet and have not received any information from Lifetime Products on when it will ship.