I bought your Lifetime Quick Adjust Basketball System last Saturday and durning may assembly process I inadvertently cross threaded the Bolt ABI with the AAJ Hex T-Nut. Amy with your customer service was excellent. I informed her My Grandson (6 yrs) was coming for a visit this upcoming weekend and would be disappointed if I did not have the court built up and she graciously upgrated to ship two day expedite to allow me time to complete assembly in time for his visit. Thank you VERY MUCH for your Product and Support.

We bought the portable basketball hoop for a Christmas for my son. It was missing a rod to finish putting it together. I contacted the company and with no hassles at all they are Fed ex the part I need. They are pleasant from the time they answer the phone and they are more then happy to get what you need right away. I would purchase from Lifetime again without hesitation. Thank you Lifetime for getting the part out right away.

I have had an outdoor basketball net for years. when a chipmunk chewed away the water plugs i thought i would chance being able to replace. The customer service chat line was phenomenal, after sending a picture of the base i was sent new plugs! I am thrilled and will definitely purchase any lifetime product in the future. not very often a company is this helpful and goes out of there way for customer satisfaction!! Thank You!

Easy to assemble, excellent instruciont book, easy to follow showing pictures on how to do. Excellent quality of materials, allen tool supplied to assemble. Great looking, compare to units selling for much more. Nice feature of "Slam Dunk" spring loaded hoop. Initial set-up I used water in base, easy fill. Changed to sand before Winter set in. Can leave filled with a 50/50 water\ antifreeze mixture, but felt safer to use sand instead. Easy to empty water and no problem to fill with sand. Purchased for use by my Grandson and his friends including me.

[This review was collected as part of a promotion.] excellent customer service they were very patient and kind they also made sure that all shipping is safe

Excellent service. Quick Delivery. I purchased for my 7 y.o son and was amazed when we received the basket ball hoop. It is made very sturdy and was a breeze to assemble. This hoop will grow with my son for a few years to come.

My son gave me his Lifetime basketball goal but it was missing a few bolts and a steel rod. I called Lifetime and Eric helped me to order the parts I needed. Eric was very nice and very knowledgeable. Thanks Eric and Lifetime!

I bought a Lifetime portable basketball hoop. When I went to assemble it several months later, I found out I was missing a wheel - Lifetime shipped me a new one quickly at no cost, with no hassle. Thank you!

Great quality and service. Delivery was quick. It took the husband a few hours to assemble but all pieces where included. Kids love it specially being home quarantined.

I had a missing part and sent an email. You responded immediately to the email. You are now sending me the part that was missing. It was only 2 rubber plugs but the importance that you placed on it was great. Thanks Kyle