I am 67 and my 12 year old nephew and I did most of the assembly of the 1531 Basketball System in the garage. We were almost done, when we found out a bolt and nut were either missing, or I used them in the wrong spot. We had bought the sand to fill the base, and only had to attach the backboard to the pole, and roll it outside to put the sand in. We kinda panicked at this point, so I emailed Randy, who had helped me with an earlier product issue [totally our fault]. Anyway, after I cleared up what part I really needed, I got an email telling me the part [6 1/2" long 9/16" hex head coarse thread lag bolt and nut] were on the way, no charge. Thanks, Randy!

We bought the portable basketball hoop for a Christmas for my son. It was missing a rod to finish putting it together. I contacted the company and with no hassles at all they are Fed ex the part I need. They are pleasant from the time they answer the phone and they are more then happy to get what you need right away. I would purchase from Lifetime again without hesitation. Thank you Lifetime for getting the part out right away.

I have had an outdoor basketball net for years. when a chipmunk chewed away the water plugs i thought i would chance being able to replace. The customer service chat line was phenomenal, after sending a picture of the base i was sent new plugs! I am thrilled and will definitely purchase any lifetime product in the future. not very often a company is this helpful and goes out of there way for customer satisfaction!! Thank You!

2nd or 3rd-hand owner of this basketball system - I think it’s at least 6 or 7 years old. It’s still in great working order, which speaks to the product quality. One of the rim compression springs was missing when I took ownership, as well as a rubber gasket, so I reached out to Lifetime via email for a price quote. They responded immediately and are shipping the items as we speak- at no cost to me! Unexpected result that I am overly pleased about, to say the least. I’m not the original purchaser, Lifetime hasn’t received any money out of my wallet, yet they treated me like a life-long customer. Well guess what? I’m a Customer for life going forward. Thank you Lifetime Customer Support!!

Great product but I’m more happy about the customer service. They were out of stock on item I wanted and they found another item for me that was very similar. They responded to all my emails in reasonable timeframe. They get a lot of big orders but still paid attention to me even though it was just one item. It was great experience and would order from them again.

I bought this for my son and when we opened it one piece was slightly bent, making it unusable. However, Lifetime was incredibly helpful sending a new piece immediately, even when I realized I asked for the wrong piece. They have been amazing the entire time. They were quick to fix everything!!

Called to inquire about replacement brace poles for Lifetime Adjustable Portable Basketball Hoop and was provided with the parts. I was informed that delivery to Canada would be two and a half to three weeks and received the parts in less than a week. The customer service rep was excellent and so helpful and the shipping was so quick, that I am very grateful. Thank you so much and may God bless you as God has blessed us through you!!

We've had our basketball hoop for 2 years now and the whole family enjoys it. Extremely well built and easy to adjust. Our pool cleaner ran accidently ran over the base and it collapsed. I contacted Lifetime, their Customer Service told me to take pictures and sent them to them. They shipped a replacement base and plug to my house at NO CHARGE! Wow! We're now Lifetime loyal and will only buy Lifetime products. Thank you again!

We’re very pleased with this product. My husband and I (6’ and 5’10”) and 12-year-old daughter and 7-year-old son enjoy being together while shooting hoops. We keep it at the 8’ height for our son, but we still enjoy it and don’t feel we’re missing out because it’s lower than the traditional height. It did take about 4 hours to put together, bit we are pretty fastidious with reading and re-reading directions. Measure twice and cut once and all.

Great on being able to order. Told by salesman and on line when ordering the basketball hoop was in stock, immediately after ordering it appeared backordered. I check regularly still backordered, no communication regarding when it will be in. Rating right now is zero stars. No communication is the big issue and being told that you had it until I ordered it.