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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
335 ratings227 reviews
  1. 5 stars63% (211)
  2. 4 stars10% (32)
  3. 3 stars8% (26)
  4. 2 stars5% (17)
  5. 1 star15% (49)
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Showing 81-90 of 227 reviews
Jun 18, 2025
Reviewer name: Chad
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Mattress

Hesitantly bought this bc we couldn't lay on one before purchase but great mattress. Always had plush coil mattress before but wife and I love this mattress...especially for the cost. Would definitely recommend!

Helpful?30AH1NYCYB8Y13898862209
reply from Member's Mark Team

We are thrilled you and your wife love our hybrid mattress, Chad! Thank you for the 5-star review and recommendation!

Sep 19, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Bought the full size plush for our daughter and have been blown away by the quality and comfort. A month later we purchased the king size version for ourselves. 100/100

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Sep 16, 2024
Reviewer name: Houston family 2024
5 out of 5 stars
5 out of 5 stars review

Comfortable and More Affordable

Choosing a mattress is a lot of work. We first decided what type of mattress we wanted. We tried out several options at furniture stores and Mattress Firm and realized that we wanted a Medium-Firm Hybrid with cooling layers on top. This Member's Mark mattress was the most affordable mattress that I could find that matched all of our requirements and it is a bonus that it is 14 inches. We bought the medium and we absolutely love it. It may be very similar to the Nectar Hybrid 14 inch. Great job Sam's Club! We hope that more Member's Mark products that are good quality like this one are available in the future. Thank you!

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reply from Performance Sleep Products

Hi Houston family - We are pleased to hear that you are loving your new mattress! Thank you for your purchase :)

Aug 12, 2024
Reviewer name: sadsephiroth
4 out of 5 stars
4 out of 5 stars review

Would be five stars if FedEx wasn't the carrier.

The mattress is great. More of a medium firm, but plenty of give and bounce being a hybrid with foam vs latex. Will update if after a few weeks there are any issues. Ships from the same factory as nectar and the other popular hybrid mattresses. FedEx has yet to deliver a single Sam's club order by the original estimated date. Ever. I would like an option to choose a different shipper.

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Jan 25, 2025
Reviewer name: aray2025
5 out of 5 stars
5 out of 5 stars review

Great For Hip Pain

I was nervous about purchasing a mattress online. But this mattress has been a great buy. I needed something that would reduce hip and lower back pain associated with side sleeping. After reading other reviews I decided to give it a try and am so glad I did!

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Nov 29, 2024
Reviewer name: bmeff
1 out of 5 stars
1 out of 5 stars review

Did not last very long!

This mattress does NOT hold ip. We purchased it in September and it is already broken down. It was much more plush than expected, as well. Save yourself the hassle and get a nicer one elsewhere. This one was great for the first few weeks and has two holes where we have slept for barely two months! The motion transfer is awful, as well. Such a disappointment. We are returning it for a full refund, it hasn’t even been 90 days.

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reply from Performance Sleep Products

Hi Bmeff - I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds

May 14, 2025
Reviewer name: Loses its firmness
2 out of 5 stars
2 out of 5 stars review

GREAT AT FIRST

The mattress was prefect at first but has seemed to lose its firmness in the 5 months I've had it. I purchased the medium but feels more like a soft at this point. Has anyone had this issue with theirs? Is the company willing to return the product for a firm in hopes that it will adjust to a Medium or stay firmer? I'm not a heavy person by any measure so the weight is not an issue.

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reply from Member's Mark Team

We are sorry to learn about your experience with the mattress. This will be shared with our product team to make sure they take a look at the current design for improvements. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

May 24, 2025
Reviewer name: Good purchase
5 out of 5 stars
5 out of 5 stars review

Good purchase

I was initially reluctant, but I am pleased with my recent purchase. I have had split king purple 4 mattresses for a while now, but I wanted to switch to a single king mattress. I'm a 180 pound male who likes a softer feel mattress, and the plush version suits me perfectly. It's has just the right amount of cushion to keep my shoulders from hurting for when I want to sleep on my side, and just the right amount of support for when I want to sleep on my back. I caught this with a $200 off sale, and I believe the quality for price is definitely worth it. I purchased a 4 Way Stretch Micro-Knit fitted sheet for this and it stretches, stays tight, and stays put. No cons so far.

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reply from Member's Mark Team

Thank you for your purchase and your exciting feedback! We are thrilled that you are getting a restful night's sleep, and you can feel the exceptional value in your new Member's Mark Hybrid!

May 27, 2025
Reviewer name: Becker
5 out of 5 stars
5 out of 5 stars review

LOVE Our New Mattresses!

We bought two twins a couple weeks ago (firm for husband and medium for me) for our king size platform. I really couldn't be happier, and my husband likes his, too. We both slept better immediately. Less tossing and turning from him, and I wake up in the same position I fall asleep in, with no extra stiffness/soreness. My only complaint is that when we measured (twice!), the twin x 2 was the correct size according to the chart, but now that they are here, unwrapped, and inflated, maybe the twin XLs would have fit a little better length-wise? Not a big deal for us, though...the foot of the bed is covered in sheets/blankets anyway, so it's not worth time or effort to exchange over a couple inches...but this is just a heads up for others who have different taste in firmness levels and want to try doing the same. Wait for the occasional $50 off and splurge. I think these mattresses are definitely worth it!

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reply from Member's Mark Team

Thank you so much for sharing your experience, Becker! We're thrilled that both you and your husband are sleeping better and enjoying your customized firmness levels—that's exactly what we hope for with our mattresses. It's great to know the firm and medium combo is working so well for you both. We also really appreciate your note about sizing. While two standard twins do match the width of a king, you're right that Twin XLs are typically a better fit lengthwise for most king platforms. Your feedback is super helpful for others considering the same setup.

Dec 31, 2024
Reviewer name: 1fastmax
5 out of 5 stars
5 out of 5 stars review

Very Comfortable- Twin XL Firm

I purchased the Firm mattress and have had it about a month, and it has really made a difference in my sleep and helped greatly with my lower back pain. I would call it more of a medium firm, the memory foam top really adds to the comfort but there is a firm layer under that which adds great support. Sleeping on this mattress along with an adjustable base and I do not want to get out of the bed in the morning.

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