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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars256 ratings166 reviews
  1. 5 stars68% (175)
  2. 4 stars10% (26)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star11% (27)
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Showing 71-80 of 166 reviews
Sep 25, 2025
HankSA
5 out of 5 stars review

Verified Purchase

Comfortable. This was just right for a good night

Comfortable. This was just right for a good night's rest. We love our new mattress.

Helpful?56MNVX2X80RL13898862209
Sep 20, 2025
Jorge
4 out of 5 stars review

Verified Purchase

Nice

Great mattress for a great price

Helpful?56MNVX2X80RL13898862209
Oct 13, 2024
DWW17109
4 out of 5 stars review

Verified Purchase

Not really firm

Not as firm as I was expecting. I ordered the firm but the mattress is more like a medium firmness.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi DWW -<br /><br />I am sorry to hear this mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Feb 10, 2025
Ronnie
1 out of 5 stars review

Verified Purchase

Not what it says

It says medium firmness on the box. I would have just as soon slept on bricks.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi Ronnie, that’s super disappointing — especially if you were counting on a good night’s sleep. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the support of the medium firm, we understand it may not be suitable for everyone—especially if you&#39;re looking for more cushioning. Perhaps you can exchange this for the Plush version and sleep better!

Oct 6, 2025
ATC
5 out of 5 stars review

Verified Purchase

Heavy but great quality

Bring a buddy to lift with you as it is heavy. But install is very easy.

Helpful?56MNVX2X80RL13898862209
Dec 5, 2024
Kev
5 out of 5 stars review

Verified Purchase

Satisfied

Big man needs support and coolness. I got both. Great purchase for me.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi Kev - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Sep 13, 2025
Cat
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

Had high hope based on prior reviews. Purchased the first of Sept and so far for 2 1/2 weeks it has exceeded my expectations.

Helpful?56MNVX2X80RL13898862209
Jan 3, 2025
Ann
4 out of 5 stars review

Verified Purchase

Comfy

No obnoxious odors when first inflated. Heavy so it doesn’t slide around. Comfy. A little too soft for my taste.

Helpful?56MNVX2X80RL13898862209
Feb 12, 2026
Eric B
5 out of 5 stars review

Verified Purchase

Its a little more than medium but sleeps great

Very firm but great

Helpful?56MNVX2X80RL13898862209
Dec 25, 2024
Bob
5 out of 5 stars review

Verified Purchase

Absolutely Great

This mattress is "Hotel Quality" - very solid, firm construction and heavy! Unfolded quickly after release from the box & plastic wrap! Slept on the floor for several nights before the bedroom suite arrived. As described on the box!

Helpful?56MNVX2X80RL13898862209