We got the medium for my son who's moving out. The mattress itself is super nice and comfy. The top is squishy which is great and what he wanted, but with some firmness. The only issue is that one side does not expand to the height of the other. We keep the smaller side at the foot of the bed. I measured and one part is at 13.5" while the other is at 13", so not quite the 14" advertised. This leaves the covering a little loose. I believe the unevenness is due to it being rolled and the inner part that is compressed the most has been comprimised.

Like other people reviewed, this mattress arrived with a defects. On one side it was 4 inches short, on the other side it was 2 inches short. The foam was also misaligned to the base so the coils stuck out 2 inches on one end and the foam stuck out 2 inches on the other end. The cover also fits loose and theres no foam protecting the bottom coils so they pushed through my bed slats. Sam's Club was great about taking care of the problem. They offered a return or replacement. I opted for a return and purchased another mattress. Sam's Club sent out somebody to pick it up for disposal. Some people had good experiences but I'd recommend going with something else.

I absolutely hate the cover on this mattress! It's so slick the sheets have a hard time staying on and I feel like it moves every time I do at night. I don't feel like the mattress ever fully expanded especially one corner so the cover is also too lose. I got the twin firm, as far as sleeping it's satisfactory. The fact the cover zips off to wash is a great feature but please use better quality fabric!

Bought roughly 6 months ago, full FIRM mattress. Allowed this to "inflate" for 72 hours before sleeping on it. I am 5'6" roughly 200 lbs and tend to sleep on my stomach and back. I rotate the mattress every 4-6 weeks. Measures at roughly 13-13.5 inches after the 72 hr period which I consider close enough to the description. Initially felt it was too soft for me, however I think it matches the "firm" description when compared to other hybrid/memory foam mattresses. So far I don't have an indention where I sleep, but I do think the regular rotation is making a difference there. I would certainly buy this again; I have recommended it to my friends since buying. Only gave 4 stars because it does get a bit warm as the night goes on which again may be par for the course when it comes to memory foam mattresses.

Not a good mattress felt great for about a month. I should've had red flags when the mattress arrived too short from my other twin xl and more narrow. Seems like this one was definitely defective maybe? Not wanting to keep it either because my deep sheets don't work on it as well!

No need for anyone to sleep on the mattress purchased at our local store for our guest room. Purchased the medium firmness %26 knew as soon as we sat down on it that the mattress was FAR too soft and had little structure to it. After reading several reviews that claimed it was like sleeping on a brick, we felt confident this would be a supportive mattress for our guest room. We didn't even place sheets on it and offer it to a guest to sleep on because it was so soft. The sides also sink low when sitting on them because there is no structure to support it. The cover is far to big for the filling - a gap of about 3" . The mattress is not returnable to the local store. So, after calling and getting a "new A.I. agent" who only said it couldn't be returned because it cost too much, I made it to a human working in a call center who had such a bad connection it was hard to communicate with him. I was transferred again "to someone who could help me" who did put a request in to have the mattress picked up. Refunds are not issued until after the mattress is delivered to their warehouse after an outside company picks up. 24-72 hours for the delivery company to call to setup a pickup time , unclear how long that might take. Was told it takes 5-7 days AFTER pickup for item to make it to the warehouse to be processed for a return. So no, this mattress is not "hotel quality" in the slightest. Don't be fooled by the name on the box or sleek advertising. This is a HUGE waste of time %26 a poor quality product. Unfortunately one would not know this until you purchase the box %26 open the mattress because it is not open in store to try. I would not recommend this producte even for an occasionally used guest space.

I bought this in queen size a couple of months ago and I think it's great. A true medium firmness. I had bought the 13" eurotop members mark medium firmness hybrid before buying this mattress and it was stiff as a board and it held heat like a pure memory foam. I returned it after a couple of weeks. This mattress is very cool to sleep on as well as plush enough for a 240 pound side sleeper like me w/o being swallowed up by the mattress.

Absolutely awful. The bed itself is so heavy to move. It gives far too much. This review is being written a month after owning it. I usually give a bad time for my body to adjust. It feels like a marshmallow, no support at all. Some may like a hybrid foam, this is not for us. Worst investment we could've made.

mattress is good quality and comfortable. however firm mattress is too soft and therefore lacks good back support. i decided to return it. however its been a nightmare to return this. once its out of the box, its not easy to just take it the club. it needs sams club's carriers to pick it up. i have been calling sams for last 1.5 months to get this picked up to no success so far. its such a waste of time, specially due to annoying AI customer service that would repeat the same stupid answers everytime instead of transferring to a human. after 1.5 months, the mattress is still sitting in my hallway and my refund is still stuck.

This is not a true Queen size. Smaller