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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars256 ratings166 reviews
  1. 5 stars68% (175)
  2. 4 stars10% (26)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star11% (27)
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Showing 91-100 of 166 reviews
Dec 29, 2025
Tom
5 out of 5 stars review

Verified Purchase

Pleased

Happy

Helpful?56MNVX2X80RL13898862209
Sep 22, 2025
Angie
5 out of 5 stars review

Verified Purchase

Worth it.

Worth it.

Helpful?56MNVX2X80RL13898862209
Mar 31, 2026
MARK
5 out of 5 stars review

Best Mattress Ever

We bought two MM 14” medium-feel hybrid mattresses, and we could not be happier with our purchase. We sleep supported—without sinking in—and cool. And we rest for a minimum of 5-6 hours before awakening. Then it's back to sleep. These are the best mattresses we have ever owned, and they are competing against high-end, ripoff-priced mattresses that we owned previously and that cost $6,000 and $7,500 (specialty brands from San Francisco). If you need a mattress, don't delay. Members Mark will save the day.

Helpful?56MNVX2X80RL13898862209
Jun 6, 2025
CW
1 out of 5 stars review

Verified Purchase

To Soft

Returning this as soon as my new one arrives….this is not a good mattress for a bad back or neck. It is to soft for me.

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reply from Member's Mark Team

We are sorry to learn the mattress is too soft for you, CW. Please know you can return or exchange the mattress with the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need assistance.

Apr 12, 2025
CB
4 out of 5 stars review

Verified Purchase

Nice and Affordable for a Hybrid.

This is a pretty comfortable bed. More on the firm side, but not too firm. I don’t feel like it fully expanded as I can grab some of the fabric on the edges of the bed. It’s covered by a mattress pad and bottom sheet so it’s not a real big deal.

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Dec 7, 2024
Tracey
5 out of 5 stars review

Verified Purchase

Great value and sleeps well.

Only had a couple of weeks now, with the price you can’t beat the value. We replaced a fairly new expensive mattress with this one and this one sleeps 10x better.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi Tracey - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

May 8, 2026
WENDI
3 out of 5 stars review

sheets will not stay on the cover is too slippery

why on Earth would you put a very silky cover on a mattress the sheets just want to slide off every time you move the sheets slide with you because the cover of the mattress is so slippery

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Feb 20, 2026
Todd
1 out of 5 stars review

Run and Hide

Avoid at all costs. Mattress started to break down within weeks. And now I am dealing with customer service and that is a useless and extremely exhausting experience. Return started on 2-9 and it is 2-20 and I am still waiting for a call from the carrier. Have called Sam's Club 5 times now and each time am told ATI will contact you in 24 to 72 hours. Do not buy a mattress from Sam's. Quality is garbage and customer service is even worse!!!!

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Mar 2, 2026
Joe
1 out of 5 stars review

"Hotel Premier" Experience… If That Hotel Is a Ha

Where do I even begin with the Member's Mark Hotel Premier 14" Hybrid Mattress? Let me start by saying the word "Premier" is doing some very heavy lifting in that product name — unlike the mattress itself, which can't even support a small child without swallowing them whole like some kind of foam-padded Venus flytrap. I've slept on air mattresses at 2 a.m. after Thanksgiving dinner that offered more structural integrity than this thing. Calling it a "hybrid" is generous — it's a hybrid of disappointment and regret. Fourteen inches of mattress and somehow every single one of them is useless. My kid sits on it and practically disappears into the abyss like it's a memory foam black hole. The only thing this mattress is firm enough to support is my growing resentment toward Sam's Club. Speaking of which — let's talk about that famous "Satisfaction Guarantee." You know, the one proudly plastered across their website and membership materials? Turns out it comes with a silent asterisk that reads: unless it's this mattress, in which case, good luck and may God have mercy on your spine. I tried to return it and was met with more resistance than the mattress has ever provided my back. Apparently "100% Satisfaction Guarantee" is more of a vibe than an actual policy. So here I am, stuck with a $400 slab of lies, sleeping like I'm suspended over a pit of marshmallows, wondering what I did to deserve this. If you're looking for a mattress that functions as a mattress, keep scrolling. If you're looking for an oversized, overpriced dog bed that will also teach you a valuable lesson about reading the fine print — this is your guy. Would not recommend to my worst enemy. Would recommend to my neighbor who keeps parking in my spot.

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Feb 14, 2026
CHARLES
1 out of 5 stars review

mattress was lopsided, the latex pad was not centered on the springs. the cover was too big for the bed. i tried 2 beds with same results. Getting sams to pick up the beds was nor a pleasant experience. i would not recommend this bed. i dont understand why this bed was given great test result on a leading reporting service.

Helpful?56MNVX2X80RL13898862209