Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) fordefective
Don't waste your time on this mattress. We had two more delivered after the first one was faulty, the first replacement mattress being both the wrong size and the wrong model. Turns out both the first and the third were faulty. Neither expanded to the full 14" height after more than a week of inflate time, both were 70" instead of 75". The return/replacement process is a nightmare. A private shipping company, which was terrible to deal with, was dispatched to our house to collect the mattress. The first replacement mattress was a California King instead of a twin. Unfortunately, we did not figure this out until it had expanded partially on my child's bed and partially on the floor. When I spoke with someone about the issue, I was told that my child could sleep on the california king on the floor while we awaited the pickup and replacement of the extremely too large mattress. It was a true delight to try and get a fully expanded california king out of the room, down the stairs, and outside for the aforementioned terrible shipping company to come and pick it up. While awaiting the pickup and shipment of the appropriate size model my child was completely blocked out of her room by the mattress and forced to sleep elsewhere. After the third and final mattress arrived we set it up and let it sit for longer than the 3 recommended days. It is still just 12" high and 70" long. It does not come anywhere near filling the cover and no sheets will ever fit it. It will be going back. Both of my adult children have had great success with other Sams mattress models, but do not get this one.
Very Comfortable- Twin XL Firm
I purchased the Firm mattress and have had it about a month, and it has really made a difference in my sleep and helped greatly with my lower back pain. I would call it more of a medium firm, the memory foam top really adds to the comfort but there is a firm layer under that which adds great support. Sleeping on this mattress along with an adjustable base and I do not want to get out of the bed in the morning.
Comfortable and More Affordable
Choosing a mattress is a lot of work. We first decided what type of mattress we wanted. We tried out several options at furniture stores and Mattress Firm and realized that we wanted a Medium-Firm Hybrid with cooling layers on top. This Member's Mark mattress was the most affordable mattress that I could find that matched all of our requirements and it is a bonus that it is 14 inches. We bought the medium and we absolutely love it. It may be very similar to the Nectar Hybrid 14 inch. Great job Sam's Club! We hope that more Member's Mark products that are good quality like this one are available in the future. Thank you!
Hi Houston family - We are pleased to hear that you are loving your new mattress! Thank you for your purchase :)
LOVE Our New Mattresses!
We bought two twins a couple weeks ago (firm for husband and medium for me) for our king size platform. I really couldn't be happier, and my husband likes his, too. We both slept better immediately. Less tossing and turning from him, and I wake up in the same position I fall asleep in, with no extra stiffness/soreness. My only complaint is that when we measured (twice!), the twin x 2 was the correct size according to the chart, but now that they are here, unwrapped, and inflated, maybe the twin XLs would have fit a little better length-wise? Not a big deal for us, though...the foot of the bed is covered in sheets/blankets anyway, so it's not worth time or effort to exchange over a couple inches...but this is just a heads up for others who have different taste in firmness levels and want to try doing the same. Wait for the occasional $50 off and splurge. I think these mattresses are definitely worth it!
Thank you so much for sharing your experience, Becker! We're thrilled that both you and your husband are sleeping better and enjoying your customized firmness levels—that's exactly what we hope for with our mattresses. It's great to know the firm and medium combo is working so well for you both. We also really appreciate your note about sizing. While two standard twins do match the width of a king, you're right that Twin XLs are typically a better fit lengthwise for most king platforms. Your feedback is super helpful for others considering the same setup.
Poorly assembled
Hotel premier hybrid firm mattress. I purchased this mattress about 5 months ago and immediately noticed it was crooked the foam and coils didn't line up on some of the edges which resulted in one side of the mattress having no coils under the foam and caused it to gave way as soon as you sat on the edge. Husband already fell off the bed twice because of this, but the only reason we kept this long is because it took us so long to look for a mattress in the first place, we live 24 miles away from the store, and retuning it required us finding time and a vehicle big enough to transport back to the store. When you lie on the bed where all layers line up it is actually very comfortable which is why we found this so dissapointing going through the hassle of returning it and looking for a different mattress which we are still in the process of. If i could be garanteed this wouldn't happen again I would probably get it again since it was comfortable, but buying it and having to return it again if it comes out poorly assembled again is just not something I want to deal with.
Hi May, thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you've encountered with your mattress. It’s clear that the misalignment of the foam and coils has caused significant inconvenience and frustration, and I completely understand how disappointing this must be—especially after the effort you put into selecting a mattress and the challenges involved in returning it. We appreciate your honest feedback, and I want to assure you that this is not the standard we strive for. Your comfort and safety are extremely important to us, and we take quality concerns like this very seriously. To help resolve this, I’d like to offer the following options: Return Assistance: If you prefer to return the mattress, you can contact customer service at the Club and help you with a return. New Mattress: We are happy to send you a new mattress to replace this one. Please let us know which option works best for you, or if there’s anything else we can do to make this right. Your comfort and satisfaction are our top priorities, and we’d love the opportunity to restore your trust in our products.
Did not last very long!
This mattress does NOT hold ip. We purchased it in September and it is already broken down. It was much more plush than expected, as well. Save yourself the hassle and get a nicer one elsewhere. This one was great for the first few weeks and has two holes where we have slept for barely two months! The motion transfer is awful, as well. Such a disappointment. We are returning it for a full refund, it hasn’t even been 90 days.
Hi Bmeff - I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds
Good purchase
I was initially reluctant, but I am pleased with my recent purchase. I have had split king purple 4 mattresses for a while now, but I wanted to switch to a single king mattress. I'm a 180 pound male who likes a softer feel mattress, and the plush version suits me perfectly. It's has just the right amount of cushion to keep my shoulders from hurting for when I want to sleep on my side, and just the right amount of support for when I want to sleep on my back. I caught this with a $200 off sale, and I believe the quality for price is definitely worth it. I purchased a 4 Way Stretch Micro-Knit fitted sheet for this and it stretches, stays tight, and stays put. No cons so far.
Thank you for your purchase and your exciting feedback! We are thrilled that you are getting a restful night's sleep, and you can feel the exceptional value in your new Member's Mark Hybrid!
Firm was the right choice
This is my initial reaction; we chose the Queen Firm - I was worried about the firmness (specifically that the mattress would be way too soft). The rating scale of 1-10 seemed subjective (Medium was 5-6 & Firm was 7-8). Our old traditional mattress was called ‘Firm’ by Sealy and it felt like lying on a brick while sleeping even though there was a cushioned feel if you pushed down while standing next to the bed. My wife and I are in our 60’s and have developed shoulder pain recently from sleeping on that mattress. The Members Mark Hybrid ’Firm’ is perfect … stable but like a pillow-top topper that gives for comfort and support but gently firm below. In the box it was very heavy but unboxing was easy. The air rushed in quickly when vacuum seal was opened and it came into shape quick. Two of the corners aren’t perfect but it’s not a glaring defect - just a small folded and puckered spot. It’s going to be covered by sheets and blankets so it is a big non-issue. The cooling top is nice. I reasoned that we’ll spend 30% of our lives on this mattress so it will be worth the investment to be comfortable. If our sleep experience isn’t good then I’ll update my review but so far - I think this mattress and firmness choice will turn out to be perfect.
Thank you so much for sharing your initial impressions of the Queen Firm Member’s Mark Hybrid mattress. We’re thrilled to hear that it’s meeting your expectations so far—especially after your concerns about firmness and your past experience with overly hard mattresses. It’s great to know that the balance of support and comfort is working well for both you and your wife, and that the mattress is helping to relieve the shoulder discomfort you previously experienced. We also appreciate your comments on the unboxing process and the cooling top—those details really help others understand what to expect. Regarding the slightly puckered corners, we’re glad to hear it’s not a major issue for you, but if it ever becomes a concern, please don’t hesitate to reach out. We’re always here to help. We hope the mattress continues to provide restful, rejuvenating sleep for years to come. And if you do have any updates down the line, we’d love to hear them!
Great mattress :)
Purchased the "firm" version of this mattress a couple of weeks ago. Slept on it for 5 days now. Very comfortable, and the cooling top is great! "Firm" = support and a little give. Definitely not a hard mattress. No harsh smells were noticeable when the mattress was unwrapped. The box was a little beat up but the mattress was not affected. I would purchase again. Melissa H.
We're so glad you're enjoying the firmness and cooling top of our mattress, Mel! Thank you so much for the 5-star recommendation!
Best choice for a great mattress under $1,000
Highly recommend for anyone who has never bought a new mattress and is on a budget. We did not want to spend over $1000. I did some research and tried a mattress that we did not see or lay on in person. The reviews did not lie. It is so comfortable. Definitely feels like the higher end hotel beds we have slept on. It arrives in a box. We took it out of the box and placed it on the bed before unwrapping the package. Let it sit for a good 6-8 hours then we slept on it that night. It is a good firmness. Not too hard and not smushy. It is great. My husband overslept after the second night and said it was my fault for buying such a comfortable mattress. I'll take that as a good thing.