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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
305 ratings204 reviews
  1. 5 stars65% (197)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (41)

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Showing 101-110 of 204 reviews
May 24, 2025
Reviewer name: Good purchase
5 out of 5 stars
5 out of 5 stars review

Good purchase

I was initially reluctant, but I am pleased with my recent purchase. I have had split king purple 4 mattresses for a while now, but I wanted to switch to a single king mattress. I'm a 180 pound male who likes a softer feel mattress, and the plush version suits me perfectly. It's has just the right amount of cushion to keep my shoulders from hurting for when I want to sleep on my side, and just the right amount of support for when I want to sleep on my back. I caught this with a $200 off sale, and I believe the quality for price is definitely worth it. I purchased a 4 Way Stretch Micro-Knit fitted sheet for this and it stretches, stays tight, and stays put. No cons so far.

Helpful?56MNVX2X80RL13898862209
reply from Member's Mark Team

Thank you for your purchase and your exciting feedback! We are thrilled that you are getting a restful night's sleep, and you can feel the exceptional value in your new Member's Mark Hybrid!

Aug 28, 2025
Reviewer name: Mike
4 out of 5 stars
4 out of 5 stars review

Medium is comfortable but too firm 4 side sleeper

Ordered the "medium" version first. We are going to return it and exchange for the plush. My wife is a side sleeper, and I am a back sleeper. So, we're trying to find the "middle ground" where we're both comfortable. I will update this review (or post a second review) once we get the Plush version in. That said, the bed is comfortable and seems to be well made. We've been on it about a month now, and while we do like it, the medium is just too firm. We're 5'7"/5'10", and ~130-170 lbs. Hoping the Plush version is softer. That said, I called Sam's club service number. They are having someone come pick up the mattress. This is great customer service. In the meantime, I have ordered the plush. I'm hoping for the best, but also I am purchasing confidently because of the great customer service I just received.

Helpful?56MNVX2X80RL13898862209
Dec 31, 2024
Reviewer name: 1fastmax
5 out of 5 stars
5 out of 5 stars review

Very Comfortable- Twin XL Firm

I purchased the Firm mattress and have had it about a month, and it has really made a difference in my sleep and helped greatly with my lower back pain. I would call it more of a medium firm, the memory foam top really adds to the comfort but there is a firm layer under that which adds great support. Sleeping on this mattress along with an adjustable base and I do not want to get out of the bed in the morning.

Helpful?56MNVX2X80RL13898862209
Aug 20, 2024
Reviewer name: Sams customers
3 out of 5 stars
3 out of 5 stars review

Returning. Suffered lower back pain by 2nd night

When we set it up it felt like we were laying on something hard, so I unzipped the cover only to find that they had put the mattress in upside down, and we were laying on the coils. I hope that's not what they do for all mattresses. We flipped it over, and rezipped it, and initially it felt comfortable, but by 2nd & 3rd day my lower back was killing me. We will be returning this. I would not recommend to anyone that could suffer back pain.

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Mar 1, 2025
Reviewer name: Greg
3 out of 5 stars
3 out of 5 stars review

Very soft, in fact too soft

If you buy the Ultra Plush, expect a SUPER SOFT mattress. In fact it is so soft, it feels like it is actually hurting rather than helping since there is virtually no support. We like a plush mattress but this is nuts. When you lie on it, and we are not big people, from the side you can only see 80% of us. Medium firm is probably the best. The other issue is sheets staying on. The cover is incredibly slick and the sheets slip off with ease. You will need a zip-on mattress cover that has some friction to keep the sheets from slipping off the corners. All it takes is getting in the bed and a corner will come off. We have the right sized, deep pocket sheets (from Sams). If your weight is in the 100 to 120 pound range, you may not sink like a rock. An average adult (I weigh 190), I am in a hole. This one is going to being returned.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi Greg, <br />Thank you for taking the time to share your experience with the Plush mattress. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the deep contouring feel of the Plush, we understand it may not be suitable for everyone—especially if you&#39;re looking for more support.<br /><br />Your detailed feedback about the lack of support, sheet slippage, and the sinking feeling is incredibly helpful, and we’ve shared it with our product team. We always aim to match the right mattress to the right sleeper, and it sounds like a Medium Firm option may indeed be a better fit for your preferences and body type.<br /><br />We&#39;re also sorry to hear about the trouble with your sheets staying in place. We’ve seen success with friction-based mattress protectors, just like you suggested, and we’ll consider including that tip in future materials.<br /><br />We appreciate you giving it a try, and we’re glad you’re making use of our return policy—it’s there for exactly this reason. If you’d like help selecting a model that better suits your needs, our team would be happy to assist.<br /><br />Warm regards

Nov 29, 2024
Reviewer name: bmeff
1 out of 5 stars
1 out of 5 stars review

Did not last very long!

This mattress does NOT hold ip. We purchased it in September and it is already broken down. It was much more plush than expected, as well. Save yourself the hassle and get a nicer one elsewhere. This one was great for the first few weeks and has two holes where we have slept for barely two months! The motion transfer is awful, as well. Such a disappointment. We are returning it for a full refund, it hasn’t even been 90 days.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi Bmeff -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Mar 18, 2025
Reviewer name: Wannabe Farm
5 out of 5 stars
5 out of 5 stars review

Firm was the right choice

This is my initial reaction; we chose the Queen Firm - I was worried about the firmness (specifically that the mattress would be way too soft). The rating scale of 1-10 seemed subjective (Medium was 5-6 & Firm was 7-8). Our old traditional mattress was called ‘Firm’ by Sealy and it felt like lying on a brick while sleeping even though there was a cushioned feel if you pushed down while standing next to the bed. My wife and I are in our 60’s and have developed shoulder pain recently from sleeping on that mattress. The Members Mark Hybrid ’Firm’ is perfect … stable but like a pillow-top topper that gives for comfort and support but gently firm below. In the box it was very heavy but unboxing was easy. The air rushed in quickly when vacuum seal was opened and it came into shape quick. Two of the corners aren’t perfect but it’s not a glaring defect - just a small folded and puckered spot. It’s going to be covered by sheets and blankets so it is a big non-issue. The cooling top is nice. I reasoned that we’ll spend 30% of our lives on this mattress so it will be worth the investment to be comfortable. If our sleep experience isn’t good then I’ll update my review but so far - I think this mattress and firmness choice will turn out to be perfect.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Thank you so much for sharing your initial impressions of the Queen Firm Member’s Mark Hybrid mattress. We’re thrilled to hear that it’s meeting your expectations so far—especially after your concerns about firmness and your past experience with overly hard mattresses.<br /><br />It’s great to know that the balance of support and comfort is working well for both you and your wife, and that the mattress is helping to relieve the shoulder discomfort you previously experienced. We also appreciate your comments on the unboxing process and the cooling top—those details really help others understand what to expect.<br /><br />Regarding the slightly puckered corners, we’re glad to hear it’s not a major issue for you, but if it ever becomes a concern, please don’t hesitate to reach out. We’re always here to help.<br /><br />We hope the mattress continues to provide restful, rejuvenating sleep for years to come. And if you do have any updates down the line, we’d love to hear them!

Mar 14, 2026
Reviewer name: MICHAEL
3 out of 5 stars
3 out of 5 stars review

Plush is Soft. Maybe Medium is Better

Purchased King Plush Style. Wife is 130lbs and I am 200lbs. She is doing Well. I am feeling Sunk in already. Heavy Mattress. Overall Rate it a C. My hips when im on my back and side go in to far leaving my lower backside uncomfortable. I am 6ft tall so I'm not like im a huge guy. Unsure of this purchase. Maybe Medium would have been better.

Helpful?56MNVX2X80RL13898862209
Feb 14, 2026
Reviewer name: CHARLES
1 out of 5 stars
1 out of 5 stars review

mattress was lopsided, the latex pad was not centered on the springs. the cover was too big for the bed. i tried 2 beds with same results. Getting sams to pick up the beds was nor a pleasant experience. i would not recommend this bed. i dont understand why this bed was given great test result on a leading reporting service.

Helpful?56MNVX2X80RL13898862209
Mar 2, 2026
Reviewer name: Joe
1 out of 5 stars
1 out of 5 stars review

"Hotel Premier" Experience… If That Hotel Is a Ha

Where do I even begin with the Member's Mark Hotel Premier 14" Hybrid Mattress? Let me start by saying the word "Premier" is doing some very heavy lifting in that product name — unlike the mattress itself, which can't even support a small child without swallowing them whole like some kind of foam-padded Venus flytrap. I've slept on air mattresses at 2 a.m. after Thanksgiving dinner that offered more structural integrity than this thing. Calling it a "hybrid" is generous — it's a hybrid of disappointment and regret. Fourteen inches of mattress and somehow every single one of them is useless. My kid sits on it and practically disappears into the abyss like it's a memory foam black hole. The only thing this mattress is firm enough to support is my growing resentment toward Sam's Club. Speaking of which — let's talk about that famous "Satisfaction Guarantee." You know, the one proudly plastered across their website and membership materials? Turns out it comes with a silent asterisk that reads: unless it's this mattress, in which case, good luck and may God have mercy on your spine. I tried to return it and was met with more resistance than the mattress has ever provided my back. Apparently "100% Satisfaction Guarantee" is more of a vibe than an actual policy. So here I am, stuck with a $400 slab of lies, sleeping like I'm suspended over a pit of marshmallows, wondering what I did to deserve this. If you're looking for a mattress that functions as a mattress, keep scrolling. If you're looking for an oversized, overpriced dog bed that will also teach you a valuable lesson about reading the fine print — this is your guy. Would not recommend to my worst enemy. Would recommend to my neighbor who keeps parking in my spot.

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