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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
335 ratings227 reviews
  1. 5 stars63% (211)
  2. 4 stars10% (32)
  3. 3 stars8% (26)
  4. 2 stars5% (17)
  5. 1 star15% (49)
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Showing 111-120 of 227 reviews
Sep 27, 2025
Reviewer name: Lesley
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Guest room mattress purchase

Bought 2 of these for our new houses' guest rooms. After shopping around for a well priced mattress we chose these. Very pleased with the quality and price. Once out of the box we left them overnight to expand. They are very comfortable to lie on. I haven't slept overnight on them, but I have had a lie down to test them. I would buy them again for sure.

Helpful?30AH1NYCYB8Y13898862209
May 2, 2026
Reviewer name: Tami
4 out of 5 stars
4 out of 5 stars review

love the mattress but 4 stars because the cover is so slick we actually removed it to get the sheets to stay on. sams find a less slippery cover! i would buy again knowing i would be replacing the cover instead of trying to make it work as is. still very affordable.

Helpful?30AH1NYCYB8Y13898862209
Jul 2, 2026
Reviewer name: VIPUL
3 out of 5 stars
3 out of 5 stars review

returning is a nightmare

mattress is good quality and comfortable. however firm mattress is too soft and therefore lacks good back support. i decided to return it. however its been a nightmare to return this. once its out of the box, its not easy to just take it the club. it needs sams club's carriers to pick it up. i have been calling sams for last 1.5 months to get this picked up to no success so far. its such a waste of time, specially due to annoying AI customer service that would repeat the same stupid answers everytime instead of transferring to a human. after 1.5 months, the mattress is still sitting in my hallway and my refund is still stuck.

Helpful?30AH1NYCYB8Y13898862209
May 29, 2026
Reviewer name: Stephan
2 out of 5 stars
2 out of 5 stars review

Arrived with defects

Like other people reviewed, this mattress arrived with a defects. On one side it was 4 inches short, on the other side it was 2 inches short. The foam was also misaligned to the base so the coils stuck out 2 inches on one end and the foam stuck out 2 inches on the other end. The cover also fits loose and theres no foam protecting the bottom coils so they pushed through my bed slats. Sam's Club was great about taking care of the problem. They offered a return or replacement. I opted for a return and purchased another mattress. Sam's Club sent out somebody to pick it up for disposal. Some people had good experiences but I'd recommend going with something else.

Helpful?30AH1NYCYB8Y13898862209
May 23, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

overall worth the buy.

Bought roughly 6 months ago, full FIRM mattress. Allowed this to "inflate" for 72 hours before sleeping on it. I am 5'6" roughly 200 lbs and tend to sleep on my stomach and back. I rotate the mattress every 4-6 weeks. Measures at roughly 13-13.5 inches after the 72 hr period which I consider close enough to the description. Initially felt it was too soft for me, however I think it matches the "firm" description when compared to other hybrid/memory foam mattresses. So far I don't have an indention where I sleep, but I do think the regular rotation is making a difference there. I would certainly buy this again; I have recommended it to my friends since buying. Only gave 4 stars because it does get a bit warm as the night goes on which again may be par for the course when it comes to memory foam mattresses.

Helpful?30AH1NYCYB8Y13898862209
Jun 8, 2026
Reviewer name: DIANA
3 out of 5 stars
3 out of 5 stars review

Slip sliding away!

I absolutely hate the cover on this mattress! It's so slick the sheets have a hard time staying on and I feel like it moves every time I do at night. I don't feel like the mattress ever fully expanded especially one corner so the cover is also too lose. I got the twin firm, as far as sleeping it's satisfactory. The fact the cover zips off to wash is a great feature but please use better quality fabric!

Helpful?30AH1NYCYB8Y13898862209
May 25, 2025
Reviewer name: GG
3 out of 5 stars
3 out of 5 stars review

Members Mark

Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.

Helpful?30AH1NYCYB8Y13898862209
reply from Member's Mark Team

Thanks for sharing your experience, GG, it sounds frustrating to deal with discomfort after initially liking your mattress. Since you're a side sleeper and have been experiencing hip and lower back pain after about six months, even though the mattress shows no visible sagging, it may be the firmness level that puts pressure on your hips. You can try a pillow between your legs for alignment, or you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support at (888) 301-0332 for more information.

Jun 27, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Best choice for a great mattress under $1,000

Highly recommend for anyone who has never bought a new mattress and is on a budget. We did not want to spend over $1000. I did some research and tried a mattress that we did not see or lay on in person. The reviews did not lie. It is so comfortable. Definitely feels like the higher end hotel beds we have slept on. It arrives in a box. We took it out of the box and placed it on the bed before unwrapping the package. Let it sit for a good 6-8 hours then we slept on it that night. It is a good firmness. Not too hard and not smushy. It is great. My husband overslept after the second night and said it was my fault for buying such a comfortable mattress. I'll take that as a good thing.

Helpful?30AH1NYCYB8Y13898862209
May 28, 2025
Reviewer name: Gio
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Firmes

It said is medium but is really sof

Helpful?30AH1NYCYB8Y13898862209
reply from Member's Mark Team

We are sorry the medium was not firm enough for you, Gio. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Oct 13, 2024
Reviewer name: DWW17109
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Not really firm

Not as firm as I was expecting. I ordered the firm but the mattress is more like a medium firmness.

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi DWW - I am sorry to hear this mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds