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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars256 ratings166 reviews
  1. 5 stars68% (175)
  2. 4 stars10% (26)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star11% (27)
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Showing 121-130 of 166 reviews
Nov 21, 2025
KIM
5 out of 5 stars review

This mattress is wonderful!! First good night of sleep in months. We both woke up rested with no back or knee pain. Should have gotten this a long time ago. Came well packaged. If you need to get some excellent sleep. You have to try this mattress - you will not be disappointed.

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Nov 23, 2025
Sheryl
5 out of 5 stars review

Wonderful!!!!

This is our 3rd mattress in 4 months. Finally a winner! I am 130 lbs and no back or other issues. We first purchased the Nectar Premier mattress it was to soft. I had a backache from day 1 that never went away even during the day. Then we purchased a Serta perfect sleeper firm mattress. My back ache went away, but it was very hard. My shoulders hurt sleeping on my side. Absolutely no give at all in that mattress. Decided to take a chance and purchase this Sams Hotel Premier Hybrid medium mattress at Sam's Club. It's perfect! It is definitely comparable to a high-end mattress. Very comfortable and supportive without being to soft or firm. It does seem very cool to sleep on which was also important to us. My only negative which is minor to me is it should be 14 inches high but mine measures 13 inches. Hope it holds up for years.

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Nov 22, 2025
SCOTT
1 out of 5 stars review

Bought Twin XL and the mattress measures the size

We ordered 2 Twin XL mattresses. Boxes claim to be Twin XLs but when we opened the boxes and allowed the mattresses to expand they measure as a regular Twin size mattress, 5 inches shorter than a Twin XL. All tags on the mattresses claim to be Twin XL.

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reply from Member's Mark Team

Thank you for bringing this to our attention, SCOTT. We’re very sorry the mattresses you received did not measure up to the Twin XL size as expected. This is not the experience we want for our members. We’d like to investigate this further to determine whether there was a manufacturing or labeling error and make it right for you. Please reach out to Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Nov 29, 2024
bmeff
1 out of 5 stars review

Did not last very long!

This mattress does NOT hold ip. We purchased it in September and it is already broken down. It was much more plush than expected, as well. Save yourself the hassle and get a nicer one elsewhere. This one was great for the first few weeks and has two holes where we have slept for barely two months! The motion transfer is awful, as well. Such a disappointment. We are returning it for a full refund, it hasn’t even been 90 days.

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reply from Performance Sleep Products

Hi Bmeff -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Sep 16, 2024
Houston family 2024
5 out of 5 stars review

Comfortable and More Affordable

Choosing a mattress is a lot of work. We first decided what type of mattress we wanted. We tried out several options at furniture stores and Mattress Firm and realized that we wanted a Medium-Firm Hybrid with cooling layers on top. This Member's Mark mattress was the most affordable mattress that I could find that matched all of our requirements and it is a bonus that it is 14 inches. We bought the medium and we absolutely love it. It may be very similar to the Nectar Hybrid 14 inch. Great job Sam's Club! We hope that more Member's Mark products that are good quality like this one are available in the future. Thank you!

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reply from Performance Sleep Products

Hi Houston family -<br /><br />We are pleased to hear that you are loving your new mattress! Thank you for your purchase :)

Mar 1, 2025
Greg
3 out of 5 stars review

Very soft, in fact too soft

If you buy the Ultra Plush, expect a SUPER SOFT mattress. In fact it is so soft, it feels like it is actually hurting rather than helping since there is virtually no support. We like a plush mattress but this is nuts. When you lie on it, and we are not big people, from the side you can only see 80% of us. Medium firm is probably the best. The other issue is sheets staying on. The cover is incredibly slick and the sheets slip off with ease. You will need a zip-on mattress cover that has some friction to keep the sheets from slipping off the corners. All it takes is getting in the bed and a corner will come off. We have the right sized, deep pocket sheets (from Sams). If your weight is in the 100 to 120 pound range, you may not sink like a rock. An average adult (I weigh 190), I am in a hole. This one is going to being returned.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi Greg, <br />Thank you for taking the time to share your experience with the Plush mattress. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the deep contouring feel of the Plush, we understand it may not be suitable for everyone—especially if you&#39;re looking for more support.<br /><br />Your detailed feedback about the lack of support, sheet slippage, and the sinking feeling is incredibly helpful, and we’ve shared it with our product team. We always aim to match the right mattress to the right sleeper, and it sounds like a Medium Firm option may indeed be a better fit for your preferences and body type.<br /><br />We&#39;re also sorry to hear about the trouble with your sheets staying in place. We’ve seen success with friction-based mattress protectors, just like you suggested, and we’ll consider including that tip in future materials.<br /><br />We appreciate you giving it a try, and we’re glad you’re making use of our return policy—it’s there for exactly this reason. If you’d like help selecting a model that better suits your needs, our team would be happy to assist.<br /><br />Warm regards

Nov 28, 2025
Leroy
2 out of 5 stars review

1 year review

1 year review of the medium mattress by a 230lb side sleeper: Month 1: Foam was is so thick, its cloud like. Felt more like a plush than a medium. Months 2-3: Perfect. Slept great. Months 4-5: Noticing the foam layers are beginning to lose their loft. Month 6: Foam is starting to bottom out, I began to feel the coil spring layer on my side. Months 8-9: Mattress foam was no longer providing any support. I felt as if i was sleeping on a firm coil spring bed. I began thinking I'm going to need a new mattress soon.. 12 months: Mattress has been replaced and now in the towns dump where it belongs. I had high hopes for this mattress but the long term just isn't there.

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reply from Member's Mark Team

Thank you for sharing such a detailed account of your experience over the past year, Leroy. We’re glad the mattress provided comfort in the early months, but we’re truly sorry to hear that the support diminished over time and ultimately didn’t meet your expectations. We take durability concerns very seriously, especially for sleepers who need consistent support. Your feedback helps us identify where improvements are needed in our foam and coil design. We’d appreciate the chance to learn more about your experience and explore options that may better suit your comfort needs so please contact Member Support at (888) 301-0332.

Mar 18, 2025
Wannabe Farm
5 out of 5 stars review

Firm was the right choice

This is my initial reaction; we chose the Queen Firm - I was worried about the firmness (specifically that the mattress would be way too soft). The rating scale of 1-10 seemed subjective (Medium was 5-6 & Firm was 7-8). Our old traditional mattress was called ‘Firm’ by Sealy and it felt like lying on a brick while sleeping even though there was a cushioned feel if you pushed down while standing next to the bed. My wife and I are in our 60’s and have developed shoulder pain recently from sleeping on that mattress. The Members Mark Hybrid ’Firm’ is perfect … stable but like a pillow-top topper that gives for comfort and support but gently firm below. In the box it was very heavy but unboxing was easy. The air rushed in quickly when vacuum seal was opened and it came into shape quick. Two of the corners aren’t perfect but it’s not a glaring defect - just a small folded and puckered spot. It’s going to be covered by sheets and blankets so it is a big non-issue. The cooling top is nice. I reasoned that we’ll spend 30% of our lives on this mattress so it will be worth the investment to be comfortable. If our sleep experience isn’t good then I’ll update my review but so far - I think this mattress and firmness choice will turn out to be perfect.

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reply from Performance Sleep Products

Thank you so much for sharing your initial impressions of the Queen Firm Member’s Mark Hybrid mattress. We’re thrilled to hear that it’s meeting your expectations so far—especially after your concerns about firmness and your past experience with overly hard mattresses.<br /><br />It’s great to know that the balance of support and comfort is working well for both you and your wife, and that the mattress is helping to relieve the shoulder discomfort you previously experienced. We also appreciate your comments on the unboxing process and the cooling top—those details really help others understand what to expect.<br /><br />Regarding the slightly puckered corners, we’re glad to hear it’s not a major issue for you, but if it ever becomes a concern, please don’t hesitate to reach out. We’re always here to help.<br /><br />We hope the mattress continues to provide restful, rejuvenating sleep for years to come. And if you do have any updates down the line, we’d love to hear them!

May 9, 2025
May
1 out of 5 stars review

Poorly assembled

Hotel premier hybrid firm mattress. I purchased this mattress about 5 months ago and immediately noticed it was crooked the foam and coils didn't line up on some of the edges which resulted in one side of the mattress having no coils under the foam and caused it to gave way as soon as you sat on the edge. Husband already fell off the bed twice because of this, but the only reason we kept this long is because it took us so long to look for a mattress in the first place, we live 24 miles away from the store, and retuning it required us finding time and a vehicle big enough to transport back to the store. When you lie on the bed where all layers line up it is actually very comfortable which is why we found this so dissapointing going through the hassle of returning it and looking for a different mattress which we are still in the process of. If i could be garanteed this wouldn't happen again I would probably get it again since it was comfortable, but buying it and having to return it again if it comes out poorly assembled again is just not something I want to deal with.

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reply from Performance Sleep Products

Hi May, thank you for taking the time to share your experience with us. I&#39;m truly sorry to hear about the issues you&#39;ve encountered with your mattress. It’s clear that the misalignment of the foam and coils has caused significant inconvenience and frustration, and I completely understand how disappointing this must be—especially after the effort you put into selecting a mattress and the challenges involved in returning it.<br /><br />We appreciate your honest feedback, and I want to assure you that this is not the standard we strive for. Your comfort and safety are extremely important to us, and we take quality concerns like this very seriously.<br /><br />To help resolve this, I’d like to offer the following options:<br /><br />Return Assistance: If you prefer to return the mattress, you can contact customer service at the Club and help you with a return. <br />New Mattress: We are happy to send you a new mattress to replace this one.<br /><br />Please let us know which option works best for you, or if there’s anything else we can do to make this right. Your comfort and satisfaction are our top priorities, and we’d love the opportunity to restore your trust in our products.

Jan 25, 2025
aray2025
5 out of 5 stars review

Great For Hip Pain

I was nervous about purchasing a mattress online. But this mattress has been a great buy. I needed something that would reduce hip and lower back pain associated with side sleeping. After reading other reviews I decided to give it a try and am so glad I did!

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