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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
335 ratings227 reviews
  1. 5 stars63% (211)
  2. 4 stars10% (32)
  3. 3 stars8% (26)
  4. 2 stars5% (17)
  5. 1 star15% (49)
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Showing 121-130 of 227 reviews
Oct 13, 2024
Reviewer name: DWW17109
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Not really firm

Not as firm as I was expecting. I ordered the firm but the mattress is more like a medium firmness.

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi DWW - I am sorry to hear this mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds

May 21, 2026
Reviewer name: Colorado Review
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great bed

solid, but forms to you, very comfortable.

Helpful?30AH1NYCYB8Y13898862209
Jun 8, 2026
Reviewer name: SweetPea
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

misleading size

This is not a true Queen size. Smaller

Helpful?30AH1NYCYB8Y13898862209
Dec 5, 2024
Reviewer name: Kev
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Satisfied

Big man needs support and coolness. I got both. Great purchase for me.

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi Kev - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Feb 10, 2025
Reviewer name: Ronnie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not what it says

It says medium firmness on the box. I would have just as soon slept on bricks.

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi Ronnie, that’s super disappointing — especially if you were counting on a good night’s sleep. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the support of the medium firm, we understand it may not be suitable for everyone—especially if you're looking for more cushioning. Perhaps you can exchange this for the Plush version and sleep better!

May 23, 2026
Reviewer name: Paul
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not worth it

Too soft to be called medium firm. Edges of mattress are very soft. Not cool at all.

Helpful?30AH1NYCYB8Y13898862209
Aug 4, 2026
Reviewer name: Jeff
5 out of 5 stars
5 out of 5 stars review

Great overall product

Bought a XL Twin firm and plush mattress, along with the King twin adjustable bed frame. easy set up on all, and could not be any happier, they are great, at half the price of the similar mattress like Nectar.

Helpful?30AH1NYCYB8Y13898862209
Sep 3, 2026
Reviewer name: Robert
1 out of 5 stars
1 out of 5 stars review

I know it's not a $2,000 mattress but it's such a piece of crap. we're going to be sending it back. you bounce all over on that bed and the sides of the bed are very weak. just junk but what do you expect for 600 bucks?

Helpful?30AH1NYCYB8Y13898862209
Jul 27, 2026
Reviewer name: CHRISTOPHER
3 out of 5 stars
3 out of 5 stars review

Decent, but not worth the $ these cost

This mattress is comfortable, and doesn't sleep too hot, but it had definite dips after just a few months. We are returning it and going back to our old mattress that we luckily saved.

Helpful?30AH1NYCYB8Y13898862209
Aug 4, 2026
Reviewer name: Bo
1 out of 5 stars
1 out of 5 stars review

Don't buy this

This is the first time I've bought something from Sam's that was not as advertised, defective, and poorly made. Very disappointing...and it's taking a long time to return it.

Helpful?30AH1NYCYB8Y13898862209