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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
335 ratings227 reviews
  1. 5 stars63% (211)
  2. 4 stars10% (32)
  3. 3 stars8% (26)
  4. 2 stars5% (17)
  5. 1 star15% (49)
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Showing 131-140 of 227 reviews
Jul 27, 2026
Reviewer name: CHRISTOPHER
3 out of 5 stars
3 out of 5 stars review

Decent, but not worth the $ these cost

This mattress is comfortable, and doesn't sleep too hot, but it had definite dips after just a few months. We are returning it and going back to our old mattress that we luckily saved.

Helpful?30AH1NYCYB8Y13898862209
Jan 3, 2025
Reviewer name: Ann
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfy

No obnoxious odors when first inflated. Heavy so it doesn’t slide around. Comfy. A little too soft for my taste.

Helpful?30AH1NYCYB8Y13898862209
Jun 12, 2025
Reviewer name: Nicely made
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very comfy

We needed a new mattress and after shopping around and for the price, we decided on this mattress. We are very satisfied and it was a great choice.

Helpful?30AH1NYCYB8Y13898862209
reply from Member's Mark Team

We're so glad you are satisfied with the mattress we appreciate your great rating and recommendation!

Aug 27, 2026
Reviewer name: No name
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Never fully rose and was way to soft for a medium

Very poor mattress

Helpful?30AH1NYCYB8Y13898862209
Sep 19, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Waste of money

The mattress was not the size it was advertised. Don't waste your time. It's been here for more than a week and no one has picked it up.

Helpful?30AH1NYCYB8Y13898862209
Sep 14, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Complete TRASH of mattress, any mattress would be better. BAD do not buy the smell is even worse, should discontinue this item. Now dealing to return

Helpful?30AH1NYCYB8Y13898862209
Jul 13, 2025
Reviewer name: Mattress
5 out of 5 stars
5 out of 5 stars review

Very comfortable

We bought one mattress and found it so comfortable that we bought a second. It has NO faulty construction issues. We bought "medium" firm and it is highly supportive with a quality memory foam on top.

Helpful?30AH1NYCYB8Y13898862209
reply from Member's Mark Team

Thank you so much for this fantastic 5-star review!

Nov 29, 2024
Reviewer name: Lenny
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Mattress!

Outstanding Mattress for the price. Just the right amount of firmness but fits snugly embraces all the body's curves. The only problem with this mattress is that you may not want to get out of bed.

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi Lenny- We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Dec 1, 2024
Reviewer name: Sagging2
1 out of 5 stars
1 out of 5 stars review

Less than 2 months and sagging

Neither of us are overweight, yet the mattress already is sinking after less than 2 months of use. Not even sure how to return it, still trying to figure that out.

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi Sagging2 - I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds

May 10, 2025
Reviewer name: ttab
4 out of 5 stars
4 out of 5 stars review

Love it!!

This mattress is so comfortable, I can't wait for bed every night. My only complaint - it has a chemical smell. I'm hoping the smell will go away with time.

Helpful?30AH1NYCYB8Y13898862209