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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
335 ratings227 reviews
  1. 5 stars63% (211)
  2. 4 stars10% (32)
  3. 3 stars8% (26)
  4. 2 stars5% (17)
  5. 1 star15% (49)
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Showing 141-150 of 227 reviews
Nov 7, 2024
Reviewer name: Kimmie
5 out of 5 stars
5 out of 5 stars review

Great for a side sleeper

We bought the Medium. It has a nice supportive spring base with a soft cloud like topper. I would highly recommend to anyone who likes a softer mattress. Great for a side sleeper.

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi Kimmie - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Apr 7, 2026
Reviewer name: Jeffrey
5 out of 5 stars
5 out of 5 stars review

Coming from a memory foam mattress

We had a name brand memory foam mattress for a handful of years that costed twice as much, and my wife and I like this considerably better. I'm 6'5 and weigh around 250lbs and this bed is very supportive and comfortable

Helpful?30AH1NYCYB8Y13898862209
May 8, 2026
Reviewer name: WENDI
3 out of 5 stars
3 out of 5 stars review

sheets will not stay on the cover is too slippery

why on Earth would you put a very silky cover on a mattress the sheets just want to slide off every time you move the sheets slide with you because the cover of the mattress is so slippery

Helpful?30AH1NYCYB8Y13898862209
May 29, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible mattress, never expanded to its full size so fits loosely within its cover and coils start to protrude out. Sam's only response was to bring back to store. Terrible product and Sam's does not stand behind it.

Helpful?30AH1NYCYB8Y13898862209
Dec 25, 2024
Reviewer name: Bob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Absolutely Great

This mattress is "Hotel Quality" - very solid, firm construction and heavy! Unfolded quickly after release from the box & plastic wrap! Slept on the floor for several nights before the bedroom suite arrived. As described on the box!

Helpful?30AH1NYCYB8Y13898862209
Jun 5, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Smell is horrible

I ordered this mattress on 5/13/26 and it still smells 🤢. It's so bad I have to leave the door closed and window open with fan on. I hope it fades it's awful!!

Helpful?30AH1NYCYB8Y13898862209
Jun 12, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Awesome and incredible value

This mattress feels so comfortable night after night and is perfect for me and my husband. This is an incredible value for the price considering how much mattresses are today. We might even have to buy another for our beach house.

Helpful?30AH1NYCYB8Y13898862209
Dec 20, 2025
Reviewer name: Joey
5 out of 5 stars
5 out of 5 stars review

Great return policy, so go for it!

Wow! I was super worried about purchasing a bed online without trying it out. I have to say this is a great bed. we bought the firm version and it is perfect. It has all the features of a bed 30-40% more expensive. The firm bed is perfect for me (side sleeper, 200lbs, 6'5) The part that really sold me is Sam's return policy. They let you return at any time with no restrictions. I didn't return the bed because it was perfect, but I felt sure with my purchase!

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Feb 8, 2026
Reviewer name: MICHELLE
2 out of 5 stars
2 out of 5 stars review

Buyer beware - this mattress is not firm.

If you are looking for a true firm mattress this is not the mattress for you. We’re purchased other memory foam mattresses from Sam’s and have always been very pleased. When it was time for a new mattress I was skeptical of the hybrid mattress but decided to give it a try since one of the options was “firm”. After letting the mattress expand to its full size I was initially pleased with the overall thickness of the mattress. Then I slept on it. I have always had a firm mattress. I would rate this version of this mattress as soft. I verified that my receipt and the box I received all stated that I ordered and received a firm mattress. Unfortunately this will likely wind up being a complete waste of my money and will likely end up in a landfill sooner than expected.

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Nov 21, 2025
Reviewer name: KIM
5 out of 5 stars
5 out of 5 stars review

This mattress is wonderful!! First good night of sleep in months. We both woke up rested with no back or knee pain. Should have gotten this a long time ago. Came well packaged. If you need to get some excellent sleep. You have to try this mattress - you will not be disappointed.

Helpful?30AH1NYCYB8Y13898862209