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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars256 ratings166 reviews
  1. 5 stars68% (175)
  2. 4 stars10% (26)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star11% (27)
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Showing 141-150 of 166 reviews
Nov 21, 2025
Karen
3 out of 5 stars review

good matress! can't go wrong on the price! i looked at several. decided on this one. But if you order a Medium its really soft! going to see if i can exchange for a firm. i have a bad back so i gotta get that firm!

Helpful?56MNVX2X80RL13898862209
reply from Member's Mark Team

We hope your exchange went well, Karen, and if you need further assistance, please contact Member Support at (888) 301-0332.

Nov 7, 2024
Kimmie
5 out of 5 stars review

Great for a side sleeper

We bought the Medium. It has a nice supportive spring base with a soft cloud like topper. I would highly recommend to anyone who likes a softer mattress. Great for a side sleeper.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi Kimmie - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Nov 30, 2025
Ashley
5 out of 5 stars review

Camper mattress

Very comfortable and affordable mattress! Bought for our camper and fit great. 2 people plus a 70 lb dog. Couldn't ask for a better deal in today's economy.

Helpful?56MNVX2X80RL13898862209
Nov 22, 2025
Michelle
5 out of 5 stars review

Love it!

Pleasantly surprised with this mattress. I was skeptical to purchase a box mattress but I'm definitely glad I did. The medium firmness is great to sleep on. We let it set up for 2 full days and it's so comfortable, soft and cool.

Helpful?56MNVX2X80RL13898862209
Dec 7, 2024
BC
5 out of 5 stars review

Verified Purchase

Mattress

Love this mattress, we bought the medium and it’s a bit harder than expected, would recommend

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi BC - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Feb 2, 2026
Webb
5 out of 5 stars review

Excellent

I purchased this bed with the adjustable base! Best money I've spent in a while. It's been about a month but I am getting very good rest!

Helpful?56MNVX2X80RL13898862209
Jan 15, 2025
MrsMarcum
5 out of 5 stars review

Excellent choice

Very happy with this purchase! I was a little worried about the "bed in a box" idea but its great quality and gives a good night sleep.

Helpful?56MNVX2X80RL13898862209
Nov 21, 2025
Sonja
5 out of 5 stars review

Wonderful Mattress

This mattress is so soft yet firm! I get excited every time I go lay down! I just want to stay in bed all the time! It is a wonderful mattress.

Helpful?56MNVX2X80RL13898862209
Jan 10, 2026
Lincoln
1 out of 5 stars review

Not worth it.

Painful after lying in it for an hour or so. I bought this a few months ago and was hoping I'd adapt to it but so far no good.

Helpful?56MNVX2X80RL13898862209
Nov 18, 2024
Elise s
3 out of 5 stars review

Verified Purchase

Good…but…

Very comfy..too soft. Slept on it about 10 nights. I am better ofc on firmer mattress. Returned and go nectar medium.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi Elise-<br /><br /> I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. <br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds