We have the Member's Mark Hotel Premier 14” Hybrid Mattress in king and medium firmness. The coils provide conforming support and motion reduction making it a great option for couples. The memory foam layer makes it so comfortable. The gel technology pulls the heat away from the body which helps regulate temperature as we sleep. We absolutely love this mattress!

I waited a week to write my review so I could evaluate the features and comfort of the mattress. Before you buy, consider the height of the mattress. Options are 9” or 14”. I opted for the 14”, not realizing it is too tall for me to sit on the edge and put my shoes on. There were no unpacking instructions. The box was heavy and bulky-definitely needed two people to maneuver it in to place. The mattress info in minutes and we were able to sleep on it the first night. I find the mattress very comfortable. I am sleeping through the night, unlike my old mattress when I would toss and turn. I don't notice the “cooling” feature - temperature feels the same as my 8 year old mattress. Overall, I am happy with it.

I've been sleeping on the Member's Mark Hotel Premier 14” Hybrid Mattress (medium firmness), and the difference has been incredible. Before switching to this mattress, I was using an old spring mattress and waking up every morning with severe back pain—it was even difficult just to get out of bed. After the very first night on this one, I woke up completely pain-free. I've now been sleeping on it for several nights, and that relief has continued. I'm consistently waking up without any discomfort and can get out of bed easily again. The medium firmness is exactly what I was looking for—not too soft and not too firm. My previous mattress was a pillow top, and this feels much more supportive while still being comfortable. The only downside is the smell when you first open it. There's a strong, unpleasant odor at first. It does fade over time, but even after a week, there's still a slight smell lingering. Also, be aware that the mattress is quite heavy. I have a king size, and getting it up the stairs was a challenge—it's definitely a two-person job. Overall, if you're dealing with back pain and need a supportive yet comfortable mattress, this one has been a great fit for me.

The mattress was ready for use by the first night. After years on a firm Purple bed, this medium seems very soft but my wife loves it. I weigh 100 lb more than her. Overall it’s a high quality product at an excellent price.

This mattress was delivered in a beat up box but the product was still tightly rolled and unaffected by the box abuse. It was extremely heavy and definitely needed 2 people to pull it out of the box and unwrap it in place. Upon removing the 2 layers of wrap, the mattress instantly inflated. The instructions say it could take 72 hours. While i did sleep on it that first night, i think that it got a little more comfortable the 2nd and 3rd nights. The mattress itself is quite comfortable. Very soft, but still somewhat firm. My biggest complaint is that the mattress is soooo slippery the sheets won't stay on! I have deep pocket sheets and every time I move slightly, the sheet bunches up and pops off the corner of the mattress. I tried putting a mattress protector in between the mattress and sheet. That only resulted in the mattress and the protector bunching up and popping off the corner! I hype to find a solution but in the meantime, it's quite frustrating.

This mattress is AMAZING! It is medium firm and I was a little skeptical at first because I typically only buy firm. It was easy to unfold. I loved it came wrapped twice with plastic so it doesn't just fly open as soon as you start to unpack it. The mattress is plush and you would think you are going to sink in but when you lay on it, it hugs your body. It provides so much support and is extremely comfortable. This is an absolute must buy. It is definitely a 10/10

Take the time to allow your mattress to expand to its original size. Once you allow this you will have an amazing mattress. I love soft and my husband loves firm, this mattress falls just right for us both. This is a hybrid so you get an amazing level of comfort with the memory foam. It also works on the sleep bed frames that adjust, great investment.

I absolutely LOVE this mattress! It is so comfortable and is the perfect firmness. It comes with a removable, washable cover that simply zips off which is a wonderful feature. It's nice and deep while not so thick that sheets don't fit it. I highly recommend this for a fabulous night's sleep!

It came in a box, which was convenient for us to bring it in house, but much hearvier than it looked. As soon as opened it un sealed it, it became like normal matress with good height. It was true medium softness. I like soft, but my husband prefer a medium hardness. However, we both had a good night sleep the second night. First night was a little strange from our old 16 year mattress. One thing I didn't care for was odor from the mattress. I have it for about 6 days, it still there. Hopefully it will go away.

This 14-inch mattress strikes a great balance between comfort and support, making it a solid choice for a wide range of sleepers. The medium support level feels just right—not too firm and not too soft—so it provides enough cushioning for pressure points while still keeping your body properly aligned. Whether you sleep on your back, side, or a mix of both, it adapts well and offers a comfortable night's rest. One thing to be aware of is that when you first unbox the mattress, there is a noticeable smell. This is clearly mentioned in the instructions and is fairly common with new mattresses that are vacuum-sealed. While it might be a bit strong at first, it's temporary and fades away within about 2 to 3 days once the mattress has fully expanded and aired out. After that initial period, the mattress really shines. It feels plush yet supportive, and the thickness adds an extra layer of comfort that makes a difference. Overall, if you're willing to give it a couple of days to settle, this mattress delivers a comfortable and supportive sleeping experience.