I really wanted to like this mattress. However, the mattress I purchased had a manufacturing defect and the top layer of foam extended over the bottom layer by approximately 5 inches, and there was no way to fix that. The inner fabric was also stuck to the compressed mattress which caused it to not expand properly and the cover hangs loosely off the edge. After reading several reviews of other people having similar issues, I've decided to shop elsewhere for my replacement. I purchased in-store and was told by customer service that I had to return the expanded, defective 125 lb mattress in store which I was unable to do. I escalated this and was able to get permission to have the mattress picked up from my home. It then took several additional days to speak to a scheduler and availability was a week out for pick up. The whole process has been rather frustrating.

We absolutely love this mattress! The mattress is so incredibly comfortable. We love that it is Cooling so it helps us not sleep so hot and helps ensure that we get a full nights rest. Our kids always ask to sleep in our bed because it’s so comfortable

Hard to say long term how I would rate this mattress and I don't think you'll ever find one outside a sleep number where both people are fully happy. I will say the matress in comfy. To husband it's more springy than our prior mattress. Not to the point of disrupting the other person, but you can feel the springiness. It is a great side sleeper mattress. Took a little more than 24 hours from opening to be ready to use. Has a nice removeable topper for washing. The topper is smooth so our egyptian cotton sheets come off easily, whereas the basic flannel stays on better. Husband does think mattress feels warmer than out previous, but I didn't notice.

I think the problem is that the mattress never expanded on one side. I've bought mattresses in a box before I never had this problem. Absolutely terrible purchase and not cheap.

I absolutely LOVE this mattress! It is so comfortable and is the perfect firmness. It comes with a removable, washable cover that simply zips off which is a wonderful feature. It's nice and deep while not so thick that sheets don't fit it. I highly recommend this for a fabulous night's sleep!

This bed is a god sent from the moment I set it up and I slept in it that evening I have been able to sleep soundly. I have a few medical problems where I could not get comfortable sleep on any mattresses I was beginning to give up hope. I saw this frame and mattress in Sam’s Club and decided to give it a try. It also helped that it was on sale . when I tell you I haven’t slept as good in over three years it’s not a lie, came changer. get it today

This mattress is absolute luxury! "Hotel Premier" really lives up to its name. The mattress is firm yet the gel memory molds to your body and has just enough movement. The cooling cover is makes getting in bed feel so great. Its arrives in a box and setups quickly.

I've been sleeping on the Member's Mark Hotel Premier 14” Hybrid Mattress (medium firmness), and the difference has been incredible. Before switching to this mattress, I was using an old spring mattress and waking up every morning with severe back pain—it was even difficult just to get out of bed. After the very first night on this one, I woke up completely pain-free. I've now been sleeping on it for several nights, and that relief has continued. I'm consistently waking up without any discomfort and can get out of bed easily again. The medium firmness is exactly what I was looking for—not too soft and not too firm. My previous mattress was a pillow top, and this feels much more supportive while still being comfortable. The only downside is the smell when you first open it. There's a strong, unpleasant odor at first. It does fade over time, but even after a week, there's still a slight smell lingering. Also, be aware that the mattress is quite heavy. I have a king size, and getting it up the stairs was a challenge—it's definitely a two-person job. Overall, if you're dealing with back pain and need a supportive yet comfortable mattress, this one has been a great fit for me.

It came in a box, which was convenient for us to bring it in house, but much hearvier than it looked. As soon as opened it un sealed it, it became like normal matress with good height. It was true medium softness. I like soft, but my husband prefer a medium hardness. However, we both had a good night sleep the second night. First night was a little strange from our old 16 year mattress. One thing I didn't care for was odor from the mattress. I have it for about 6 days, it still there. Hopefully it will go away.

We have the Member's Mark Hotel Premier 14” Hybrid Mattress in king and medium firmness. The coils provide conforming support and motion reduction making it a great option for couples. The memory foam layer makes it so comfortable. The gel technology pulls the heat away from the body which helps regulate temperature as we sleep. We absolutely love this mattress!