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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
335 ratings227 reviews
  1. 5 stars63% (211)
  2. 4 stars10% (32)
  3. 3 stars8% (26)
  4. 2 stars5% (17)
  5. 1 star15% (49)
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Showing 171-180 of 227 reviews
Jun 11, 2026
Reviewer name: Gayla
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable mattress

Very comfortable

Helpful?30AH1NYCYB8Y13898862209
Jul 13, 2025
Reviewer name: Harri
5 out of 5 stars
5 out of 5 stars review

Superb mattress

Purchased the KS Firm and couldnt be happier. It molds perfectly to your body and offers excellent support. Cooling layer is really effective. I was worried about the memory foam being too hot for me but I really didnt need to worry at all. I will certainly be buying these for my other beds.

Helpful?30AH1NYCYB8Y13898862209
reply from Member's Mark Team

We're so glad you are happy with the cooling comfort of our mattress, Harri! Thank you for the 5-star recommendation!

Jun 29, 2025
Reviewer name: PowderPuff
1 out of 5 stars
1 out of 5 stars review

Would return if it wasn't a 100 mile drive

Purchased the medium and it is as to be expected for a bed in a box. However, the mattress is 6" smaller than a standard King sized mattress. Therefore, it does not fit correctly on the bed frame. Which is highly disappointing since the closest place to return is 100 mile drive.

Helpful?30AH1NYCYB8Y13898862209
reply from Member's Mark Team

We're sorry for this experience, PowderPuff, and we hope you will take advantage of the Member's Mark 100% Satisfaction Guarantee and exchange or return your mattress. If you need assistance, please contact Member Support at (888) 301-0332.

Jul 23, 2025
Reviewer name: Lou
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Memory foam mattress 14”

Mattress sleeps very good. Makes back feel good in the morning.

Helpful?30AH1NYCYB8Y13898862209
Jun 20, 2026
Reviewer name: Chloe
1 out of 5 stars
1 out of 5 stars review

WHERE IS THE REST OF MY BED?

This bed is not a King size mattress- it is too short in length and too short in width, now I have gaps all throughout my bed frame. I wish I would have looked at the bad reviews first. It took forever to arrive as well - there were so many bad instances when ordering and receiving this bed. DO NOT BUY

Helpful?30AH1NYCYB8Y13898862209
Sep 23, 2026
Reviewer name: Phillip
1 out of 5 stars
1 out of 5 stars review

complete waste of money. save yourself the hassel and just spend more and get a nice mattress.

Helpful?30AH1NYCYB8Y13898862209
Jun 1, 2026
Reviewer name: VON
3 out of 5 stars
3 out of 5 stars review

Nice at first.

Bed was nice at first but then 3 months later it lost its luster and started getting soft. Going to return.

Helpful?30AH1NYCYB8Y13898862209
May 21, 2026
Reviewer name: Tricia
5 out of 5 stars
5 out of 5 stars review

I love this mattress.I paid a small fortune for our old mattress and this one is so much more comfortable.

Helpful?30AH1NYCYB8Y13898862209
Jan 10, 2026
Reviewer name: Lincoln
1 out of 5 stars
1 out of 5 stars review

Not worth it.

Painful after lying in it for an hour or so. I bought this a few months ago and was hoping I'd adapt to it but so far no good.

Helpful?30AH1NYCYB8Y13898862209
Sep 13, 2025
Reviewer name: Cat
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

Had high hope based on prior reviews. Purchased the first of Sept and so far for 2 1/2 weeks it has exceeded my expectations.

Helpful?30AH1NYCYB8Y13898862209