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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars256 ratings166 reviews
  1. 5 stars68% (175)
  2. 4 stars10% (26)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star11% (27)
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Showing 161-166 of 166 reviews
Feb 19, 2025
Amy
5 out of 5 stars review

Great Mattress

I was very skeptical buying a mattress in a box, but this did not disappoint. The mattresss is so comfortable and honestly better than any very expensive brand I have purchased in the past. Highly recommend!

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Thank you Amy for the feedback! Using premium materials and design is exactly what we are aiming for but without the premium price. This luxury mattress is truly and exceptional value using very high-quality components. So glad you love your mattress!

Nov 23, 2024
Woman Of The House
5 out of 5 stars review

Best sleep thus far! Two months later, review.

I purchased the medium in a size king. The mattress is soft yet firm to the weight of my body. My only issue is the corners of the bed did not fully inflate out so it's shaped like a muffin on the corners. Too much of a hassle to exchange.

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi -<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jan 21, 2025
Brett 6179
5 out of 5 stars review

Very good mattress

Only used a few nights but very happy with the medium king. Not too soft. Not too firm. Expanded evenly to over 14 inches in less than an hour. Seems to be made with quality materials. Packaging was very good as well. Mattress is heavy in weight. Will update if rating needs to be changed.

Helpful?56MNVX2X80RL13898862209
May 9, 2025
Rick
1 out of 5 stars review

Would be a zero if possible

No accountability. Ship date is not accurate. Now won't cancel/refund until it ships. Seriously. The issue being it won't ship and we cannot get refunded until it does. Do not purchase!

Helpful?56MNVX2X80RL13898862209
reply from Member's Mark Team

We are sorry for this experience, Rick. If you would, please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Mar 23, 2025
Paul
5 out of 5 stars review

Great choice

Bought the Cal-King/medium level. LOVE IT!!!

Helpful?56MNVX2X80RL13898862209
Nov 3, 2024
Arnold
1 out of 5 stars review

Poor quality

Junk

Helpful?56MNVX2X80RL13898862209
reply from Performance Sleep Products

Hi Arnold -<br /><br />I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds