Good morning. First off we are very sorry to hear that you had a bad experience with the car mount. We were made aware of an issue with the magnetic ring that was included in the package. Magnetic ring replacements that you got are much stronger than just like any in the market.. did you put the magnetic ring on the phone and then put a phone case over it? If so, the thickness of the phone case will probably hinder the magnetic strength as it would with any magnetic ring. Please reach back out to us and we will be happy to fix a screen on a phone for you. We want you to be satisfied can you please reply back to our customer service team so we can take care of you? Thank you.

Thank you for your feedback! It's great to hear that the kit is easy to assemble and adjust. However, the slower charging speed you're experiencing isn’t ideal. The Atomi Qi2 Wireless Car Charging Kit is designed for optimal performance, so we'd love to troubleshoot this with you. Factors like power adapters, cables, and even minor misalignment can affect charging speeds.Please reach out to our support team at support@atomiusa.com or call 1-800-757-1440, and we’d be happy to assist in resolving this issue.Thank you!

Thank you for your feedback. We are currently upgrading the magnet in all our charging kits at Sam’s Club to provide a better hold, even with thicker cases. Please reach out to us at info@atomiusa.com or call 1-800-757-1440, and we’ll be happy to provide you with the updated version as well as go above and beyond for you for the inconvenience. We appreciate your input as it helps us improve our products!

Thank you for sharing your feedback! We understand the importance of a secure hold, especially for larger devices like the S22. We are upgrading the magnet in all our car charging kits available at Sam’s Club to provide a much stronger hold. Please reach out to us at info@atomiusa.com or call 1-800-757-1440, and we’d be happy to send you the updated version and go above and beyond for you for the inconvenience. We value your feedback as it helps us improve our products and ensure customer satisfaction!

Hi Ken, we&#39;re sorry to hear the magnetic ring came off so quickly. Proper phone or case cleaning and allowing time for the adhesive to fully set are both critical for secure attachment. That said, this shouldn’t have happened after just one day. Our support team can provide replacement rings and walk you through the best way to install them. Please reach out at support&#64;atomiusa.com or call 1-800-757-1440.<br /><br />Thank you!

Good evening. First off, we are very sorry about the magnet issue. It has since been fixed in the clubs. We are also sending out replacement magnets or full packages to any member that has had an issue. The charging function works perfectly, and with the new magnets, it should solve that issue. Please send us an email to support@atomiusa.com with your name and information and a brief description of the issue and we will do whatever it takes to make it right!

Good morning, thank you for your feedback on the charger. We are glad you are enjoying it.

Thank you for your feedback! We’re thrilled to hear the charger works perfectly for your truck and that the strong magnet keeps your phone securely in place, even on bumpy roads. We completely agree—it’s a great gift idea! If you have any questions or need assistance, feel free to reach out at info@atomiusa.com or call 1-800-757-1440. We appreciate your support and look forward to helping with your future purchases!

Hi Johnny, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with our Wireless Car Charging Kit. We’ve recently enhanced the magnet for a much stronger and improved hold in all kits currently available at Sam’s Club. We are also sending members replacement magnets for anyone who has purchased one and had issues. The charger itself works great, so please give us a chance to send you replacement magnets so your item will work perfectly as well. Please contact us at info@atomiusa.com or call 1-800-757-1440 so we can send you the updated kit as well as go above and beyond for you as a result of the inconvenience. Your feedback is invaluable as it helps us make continuous improvements to our products.

Good morning, would you please reach out to us at support@atomiusa.com with a brief description of the item in the issue so we can send you the replacement magnets that are much stronger and should work properly for you? We want you to be satisfied with your purchase and we were made aware of an issue with the magnetic ring that was included so we have since fixed the problem and are sending out replacement magnetic rings to anyone who needs them and this should fix the problem.