Thank you for your honest feedback! We understand the importance of a strong and secure hold, especially for larger or heavier phones. We’re happy to share that we’ve recently upgraded the magnets in all kits now available at Sam’s Club to provide greater sturdiness and support for a wider range of devices. If you purchased an earlier version, please reach out to us at info@atomiusa.com or call 1-800-757-1440, and we’ll be glad to assist. We appreciate your input as it helps us continue to improve!

Thank you for your feedback! We’re glad you appreciate the versatility of the mounting options. We understand that certain dashboard textures and colder temperatures can make installation more challenging. For the best results, we recommend installing on a smooth, clean surface at room temperature. If you’d like assistance finding the best setup for your vehicle, please feel free to reach out at info@atomiusa.com or call 1-800-757-1440. We’re here to help and appreciate your support!

Thank you for sharing your experience! It’s great to hear that the window mount is working well for you and that you’re enjoying the secure phone placement. Regarding the dashboard adhesion, textured surfaces can sometimes affect the strength of the adhesive stickers. It's best to ensure the surface is cleaned first, prior to adhering. As for the charging issue, the kit is optimized for use with the 12V adapter to ensure proper power delivery. If you need further assistance or have any questions, feel free to reach out to our support team at support@atomiusa.com or call 1-800-757-1440.Thank you!

Thank you for sharing your detailed feedback. While the supplied magnetic rings are designed as a retrofit option to allow compatibility with any phone or case setup, we understand that aesthetics are important. For those who prefer to keep their phones slim and stylish, using a MagSafe case with built-in magnets is a great alternative to achieve the same secure connection.If there’s anything further we can assist with, please don’t hesitate to contact our support team at support@atomiusa.com or 1-800-757-1440.Thank you!

Thank you for sharing your feedback. We’re sorry to hear about your experience with the 3M tape. Our charging kit is designed to provide a secure hold, and we regret that this wasn’t the case for you. For best results, we recommend ensuring the surface is clean and dry before applying the mount. Additionally, we’ve recently made upgrades to our kits, including stronger magnets for improved phone stability, and we’d love the chance to assist you further.Please reach out to us at info@atomiusa.com or call 1-800-757-1440 so we can help resolve this for you. Your satisfaction is our priority, and we appreciate your feedback as it helps us continue to improve our products.

Hi Josh,<br />We appreciate your feedback and are sorry the adhesive ring didn’t stay secured. For improved performance, we offer upgraded magnetic rings with stronger adhesive and better compatibility through cases. Please reach out to us at support&#64;atomiusa.com or call 1-800-757-1440—we’d be happy to send a replacement.<br /><br />Thank you!

Hi Joe,Thank you for your feedback—we’re sorry to hear about the issues with the magnet and mount. For best results, it's important to thoroughly clean your phone or case surface before applying the magnetic ring. Allowing time for the adhesive to fully set also helps ensure a secure hold. That said, we’d be happy to send upgraded magnets and help address the mounting issue. Please reach out to our support team at support@atomiusa.com or call 1-800-757-1440—we’re here to help.Thank you!