Model Number
LRMVS3006S.ASTCNAO
Software Version
Device App
5014.01
Modem
clip_hna_v1.9.218_RT
Firmware 1
SAA42360101.00009E68.0
Firmware 2
SAA43711401.00006174.1
Purchase 11/4/22 deliver 1/27/23
Great features, large storage, and I like the middle drawer.
However, it has severe flaws in cooling and ThinQ implementation. We have had to replace the icemaker, and the freezer's operation is erratic, resulting in high temperatures. We have replaced the control board, but the freezer operation is still unacceptable. Here are the itemized problems. The first one is a showstopper.
1. - Freezer door reported open by smart diagnosis - no audible alarm or push message from app.
I have placed 3 remote thermometers in the fridge. They send me text messages and push messages when they detect abnormal temperatures. The door is shut tight, but the temperature goes up. The latest was on 7/13/25. The temp hit 28.8, and things were melting. ThinQ Diagnostics indicates the door is open, but it is closed and has been verified as such by a repair specialist who replaced the control board in an attempt to remedy the issue. Opening and closing the freezer appears to reset something, and the cooling system restarts. I have had to go home to open and close the freezer to restart the cooling process.
2. - A short Power outage causes a reset of the fresh air function, water filter, and smart ice schedule. If the power goes out, the fridge resets itself, and the app loses info for the fresh air setting, the water filter, and the smart ice. In our case, power failures only last about 10 seconds since we have a Generac generator that kicks in after 10 seconds. Using a power cycle to reset the fridge is not a good idea, as everyone will have power outages.
3. - Messages from diagnosis should be sent as push notifications rather than requiring users to discover them. The fridge should monitor and report them without requiring the user to run diagnostics.
Messages such as "excessive ice," "maximum cooling mode," "high humidity," "defrost mode," and "door open detected" should be push messages.
4. - No air coming from the door cooling + vent. This was false advertising.
Based on the advertising videos of the door cooling + showing a wave of cool air being sent to the door and the advertised multiple sensors, we thought that the temperatures
would be pretty even everywhere, allowing us to place items like milk and eggs in the door. Our repair specialist stated that only a trickle of air is produced, and there is only one fan for the entire fridge, so the door does not get special treatment. The temp at our door is always above 40.
5. - The craft ice does not make 6 cubes a day. The setting is on 6. We emptied the tray and were gone for five days, and came back to 15 cubes.
It should have made about 30 cubes. There were only about 15 cubes. Generally, the fridge does not produce a lot of ice. I have to set ice plus on all the time.
6. - Other items, such as fresh air schedules, seem to be set at random, erratic, and the fridge is very slow to recover to proper temperatures after door use.